- Phone: (214) 372-5326
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based on 83451 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets seem very clean and the men sent to do the job were very friendly and professional.
The product is terrific and the service goes right along with it.
IT WORKS AND IT IS GREEN
Timely, courteous, thorough, professional
I am waiting for my stained tile to be replaced. I don't know what they are waiting for.
Prompt and courteous
Quality, knowledge and the clear thing
in the return line so I could see just how dirty the carpet was.
I had thought the carpet was pretty clean!
That it is non toxic and animal friendly. The tech (Chris) was wonderful and explained the entire process. He also took the time to protect the corners in my home that would be coming in contact with the hose for the equipment.
The carpet looks terrific. The serviceman was friendly and informative! I learned a lot about the process and love the results.
no chemicals. green cleaning.
I need a call back about a carpet bulge that was not present before service
Phone number removed
Very knowledgeable technicians, friendly, explained services. No smell from the cleaning process.
Lack of perfume smell. It's green.
Call before you show up. Don't send out a 'salesman.' Just get to work.
I never received a receipt for my payment.
Clean and efficient
No chemicals, polite, affordable
Your company does a great job.
There is not chemical odor after cleaning. It looks clean and fresh
Ron Self did a phenomenal job cleaning our carpets and advising us well on our options. He's very personable and did a fantastic job representing Zerorez. When we use you again, we'll definitely ask for Ron!
Non chemical smell and fast drying
Very professional-- I liked the way he explained the process, provided opportunity to have the tile cleaned as well ( we declined--we will be replacing the tile so didn't want to invest in having it cleaned. the carpets look much better...the only caution I would say, is that the carpets stretched a bit and it would probably be good to mention that ---I believe I can smooth them out, but other customers might think it is a problem, so you would want to address that in the future.
Extremely courteous, professional service person( I am so sorry I don't have his name on hand here---) I like that there aren't detergents used in the process. Excellent!
The carpet turned out so clean
Your work is excellent...you got the carpet cleaner than I thought was possible.
Anthony was very professional, efficient, knowledgeable, and nice! I will definitely use your company again.
The cleaning was well done in an appropriate amount of time.
HOWEVER: 1. We were not called ahead of time to let us know the technician was enroute.
2. The truck was unmarked and leaked fluids on our driveway.
3. The technician was unfamiliar with the truck and didn't know how to back it up proficiently without direction and drove over our lawn.
Prompt and professional . Carpets look great. Did an excellent job!!
I've have asked twice for a receipt and have not yet received it by e-mail. The person on the phone verified my e-mail address (which you obviously have correct) so I don't know why I have not received the receipt. I have checked my spam folder.
Eco-friendly process; quick drying; best cleaning in 7 years of trying different types of companies and processes; excellent customer education.
I love that there are no harmful chemicals used.
Ricky and his helper did a fabulous job on some very tough pet stains. Best carpet cleaning we've ever had!