Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85072 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 9, 2013 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue and the man who did the work was outstanding:competent and knowledgeable. It was a pleasure doing business with him

Report a concern   November 9, 2013 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough cleaning and excellent attention to my requests and answered all my questions. The carpet looks and SMELLS great!

Report a concern   November 9, 2013 — Rated 2 out of 10 by J.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have always had a great experience with you. I have continued to use you even though I believe that your process caused my carpet to wrinkle. It is all over the house and had never happened before. I had to have it restretched today. I would be afraid to use you again in case it happened again even though you do a good job as far as cleaning.

Report a concern   November 9, 2013 — Rated 2 out of 10 by P.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cleaning did not get the stain out of my carpet and it took two times for them to complete the cleaning. I was happy that they kindly came back to fix the problem. The cost is also too high for certain services.

Report a concern   November 9, 2013 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

responsiveness, professionalism, high-quality results

Report a concern   November 9, 2013 — Rated 8 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not get carpet so wet.

Report a concern   November 9, 2013 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent green cleaning products. I wouldn't want to drink it even though it is said you can, but it did not leave odors or residue behind.

Report a concern   November 9, 2013 — Rated 10 out of 10 by S.A.S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The system gets the carpet clean and leaves no residue that would collect dirt.

Report a concern   November 9, 2013 — Rated 9 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and informative service provided.

Report a concern   November 9, 2013 — Rated 10 out of 10 by Kristen Tinker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service your technician gave was a 10+!!! He was professional, polite and funny; and my carpets look amazing!!

Report a concern   November 9, 2013 — Rated 10 out of 10 by Scott Croy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is really clean and not crunchy.

Report a concern   November 9, 2013 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Even though our carpets are well-worn and need replacing, they still look very clean. This is a change from the last company we used.

Report a concern   November 9, 2013 — Rated 6 out of 10 by K.I. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

pricey

Report a concern   November 9, 2013 — Rated 10 out of 10 by Tiffani Edwards Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I could not believe how awesome my carpet looks. The carpet is a very light tan color and has endured 8 years of my personal shampoo methods. Never would I have believed that Zerorez would remove the stains that had withstood the grocery store shampoo machine or my own home remedies that were not successful. Not only did Anthony remove all the stains the 8 year old carpet looks brand new. I'm estactic since I just put my house on the market and the potential owners can reveal in the many "carpet shampooed trails". Thanks Zerorez, I will not hesitate to use your service again in the future.

Report a concern   November 9, 2013 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech, Jonas was very knowledgeable of the product and service. He did a great job answering my questions. He was very careful and courteous.

Report a concern   November 9, 2013 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick appointment available, on time service, good results and even though I did purchase the stain-blocker and spot remover, he did not make a hard sell and was professional at all times

Report a concern   November 9, 2013 — Rated 10 out of 10 by Esther Scarbrough Zerorez Dallas/Ft. Worth
What do you like about our products and services?

courteous service...very soft ,clean carpet

Report a concern   November 9, 2013 — Rated 10 out of 10 by Gerald Kotara Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, very thorough. Courteous

Report a concern   November 9, 2013 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Able to clean tough spots and they don't "reappear" 2 weeks later

Report a concern   November 9, 2013 — Rated 10 out of 10 by Leslie Laughter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was wonderful! He went above and beyond and was very meticulous. Even days later, our carpets still look amazing!! I love the fact that my carpets are not loaded down with a bunch of soap and chemicals. I highly recommend Zerorez.

Report a concern   November 9, 2013 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green products and friendly, thorough and efficeint employees.

Report a concern   November 9, 2013 — Rated 8 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cost for cleaning stairs seems a little high. I also thought I qualified for the reward since the radio stations all said there would be one.

The carpet does look wonderful and I appreciate that.

Report a concern   November 9, 2013 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpets dried faster and smelled cleaner

Report a concern   November 9, 2013 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time technician, effective cleaning

Report a concern   November 9, 2013 — Rated 10 out of 10 by A.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast and efficient !!!no mess.

Report a concern   November 9, 2013 — Rated 10 out of 10 by Liz Baron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My rugs are cleaner than ever!

Report a concern   November 8, 2013 — Rated 3 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpeting is less than one year old. The seam in the living room has come apart in about a 12 inch length. The seam was not apparent before the cleaning, but I noticed the full length of it was more evident afterwards. I thought it might be because the carpet was wet. Now I see that it has come apart. It is also raveling in this spot. I believe the cleaning process pulled it apart. It will have to be repaired. Can you repair this?

Report a concern   November 8, 2013 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional employees. Speedy process, smelled great, cleaned well and dried quickly

Report a concern   November 8, 2013 — Rated 8 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Explain better about the ripples that occur when the carpet is wet and disappear when it's dry.

Report a concern   November 8, 2013 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very responsive, very professional!


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