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based on 85473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Serviceman wore covers on his shoes and was careful doing his work. He was professional and completed the work well and in a timely manner. Carpets look good without residue.
Very polite staff and very thourough with my furniture.
The carpet looks great. When the second technician came back to clean one area near the linoleum that had brown spots, he said it was from where my cats had peed on the carpet. While I respectfully disagree that my cats pee on my carpet, he used a vinegar solution which smelled awful to clean the area and it came clean. I believe it was where the first technician had sprayed too much of the protectant but the carpet now looks very good.
When the carpets were wet they "seemed" clean. After they were dry they were still dirty in several spots. It looks like the cleaning heads just moved the dirt from one spot to another and left noticeable streaks of dirt across the carpets in the two largest rooms. To be honest with you the dirtiest areas were the cleanest. I'm not certain what will correct the problem but a "re-do" mighe help as a good faith gesture. I have photos I can send if you would like to see them.
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Friendly techs, Tanner and Carlos, answered questions I had and advised me on stains. They were both very courteous and efficient in their work. Ithanked them and have already bragged about what a great job zerorez does. Thanks, B. Last name removed
Very knowledgeable and friendly cleaning guy! Definitely will use again!
Smelled fresh. Like how the carpet felt after they were finished and the next day. Really clean feeling.
Prompt and efficient and carpets look good.
Very clean carpets, quick drying, fast service. However, the next day there was an ad in the Ft. Worth Star Telegram for 4 rooms for $99. I had just paid $162.00 for 3 rooms and a hallway. The service man was very personable and professional. I had no advance information on how long it would take and what it would cost. The best part is the high
quality of the cleaning of our carpets which look just great.
Although the technician was late, he was talkative and informative about the service. He made short work of the layout of the house and went right to work. He was professional and courteous.
The fact you don't use any chemicals that would be harmful to pets and people.
The first time I used your service the carpets looked incredible This time not as big a difference, not as soft or clean
Staff was very professional and was able to fit us into the schedule last minute. Arrived on time and did a fantastic job cleaning our carpets getting stains out! Will use again and again!
Great work carpet looks new
Service guys were extremely polite and the process was quick and easy
My rugs are great when done. Staff very professional. A friend just had her rugs done by Zerorez on my recommendations. My other friend had them done recently. They all just loved the way their rugs looked when done.
You do a great job and my carpet stays cleaner longer than when I've used other companies!
Good tech who took the time to do a thorough job.
We are very satisfied with the results!
A job well done!!!
Quick service
The amount of time it took to complete the job. The gentleman who came to clean the carpets was so polite and nice. He was very focused on his job. The carpets look great and the house smells clean without a perfume smell.
It cleans well and dries fast
I want to give a very special Thank You to Joseph for fixing my unhappy experience with Zerorez on November 14th. He is an exceptional caring professional person. He has gone the extra mile to fix a unfortunate bad cleaning experience done by another individual with your company. Joseph is a definite asset to your company. I would like to have him service my home again when I need the carpets cleaned in the future. Once again, Thank You Joseph for a job well done! Hope everyone has a happy Thanksgiving Day.
Very thorough, friendly, he explained everything and the price was good. I thought our carpet was ruined and they've made it look really good again!
Fantastic job! We have cats and a dog and our carpets are now spotless! Your technician was professional and efficient. He informed us of different options and services we might need or like. And our house didn't smell like chemicals afterwards, just clean! Thank you. I would highly recommend!
No Chemicals!
I really like the soapless clean of the carpet. We were very pleased with how well the carpet was cleaned and the person that did it was very professional but still personable. It was a very good experience and I have already recommended Zerorez to two other families.
Sincerely,
Name removed
Our technician was very good and very helpful when he was training his associate. He explained everything very clearly to me and to him.
The tile grout looks horrible and will have to be redone. Very unsatisfied.
Service was great.
I have recommended to a friend, but you do not service the Princeton, TX zip code