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based on 85473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy scheduling, good prices, called to let me technician was on the way. Technician (James) was professional, pleasant, and we were pleased with his srrvice.
Love the service, love the products. Wish I had my receipt from my last cleaning though.
Joseph did an excellent job
No chemicals and AJ was friendly and helpful!!
when I called and got pricing, nothing was said about stain treatment. I had one stain I found while getting ready for my appointment. I was told it would be and extra $75.00. I opted out, but felt that should be part of carpet cleaning. We usually clean our own carpets and although it is time consuming we both feel the out come is better than what we received for one hour work at $200.00. The technician was very professional and curtess.
Everything
Actually works and seems to stay clean longer
It didn't take very long to dry considering it was a cool day. It removed stains completely that I thought it wouldn't clean very well. I liked the clean smell.
I have been thinking of calling in but I just had not had the time. But, the issues I had with my carpet I have a couple of "bad" dirty areas which I addressed with the representative when they were here. They "pretreated" the areas and they did look gone at the time.
Well, it had not even been a month and the areas look bad again, like they were not even cleaned. We were out of town for a week after the carpet had been cleaned so within a months time my issues were very obvious. What can be done if anything?
No residue or smell and excellent clean carpet.
My carpets look terrific. I truly did not think that you would be able to get out all of the pet stains. To my amazement you did. The technician was very professional and courteous and did an excellent job. I will recommend you to my friends and family.
I like that your product does what you advertise - cleans without chemicals.
You technician Ron was very informative and did an excellent job cleaning the carpet in two rooms that were in need of a deep clean.
The fact that you don't use harmful chemicals
didn't quite get all the stain out of one room.
The tech that Zerorez sent to my house explained all stain remover cleaning options and was very professional. I felt very comfortable with my choices and was thrilled with my cream carpet looking almost new again!
He took his time and did an excellent job.
very clean finish.
gets mycarpet every time. I still have not received my copy of the invoice.
You are on time, have good equipment. Your reps know their business and do it efficiently
Quality
Everything!!
Very efficient & did a great job
This is the second time I have used Zerorez and what I like is that your technician explained everything and while it ended up to be nearly $400 as opposed to the $99 for 3 rooms I have originally planned to do, it was my choice to go with more services. But mainly, I like the way the carpet looks and feels after it has completely dried. What I have figured out is that when I replace the carpet I have now, I won't wait so long to have it cleaned and then I'll be able to take advantage of the $99 deal at least twice a year and keep the carpets looking good.
Professional and very nice.
the carpet looked great afterwards and remains looking great. the customer service was great and the gentleman who cleaned the carpet was very professional and very nice.
No residue, special water, mostly the wonderful technician who came. He explained everything and answered all questions and then some!
The tech was on time and very professional. Unfortunately there were several stains that remained after cleaning. Several people recommended zerorez to me and after seeing my carpet, they all were of like mind that zerorez could remove them. I was very pleased with the professionalism and would recommend zerorez to friends and business that do not have stains like my carpet. In defense of the technician, after looking at my carpet, he did say he was concerned about some of the stains not coming out, so I was prewarned, just disappointed.
The carpets are so clean! I have had other services out to take clean my carpets, but they just never seem to get the job done. I will continue to call Zerorez for my carpet cleaning!
Your technicians are always very professional and always make sure that it is all satisfactory before they leave. I appreciate them not taking the hard sell approach on add on services.
Quality service and friendly employees.