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based on 85072 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpets look as good as new . Your representative was very nice and helpful. We will be calling you again.
No residue and it really makes a difference.
Carpets look brand new without the chemical smell other carpet cleaning companies leave behind.
Good work. Miguel did an excellent job!
They worked!
The tech was very professional and nice. The carpet looks great! He took his time and did things right
Very friendly service, great results. Saved my carpet for sure!
The technician was friendly and helpful.
The service man that came to my house was named Paul, I believe and he was most courteous, professional, knowledgeable and offered to give me information about cleaning my tile as well. They did an excellent job and it is the cleanest my OLD carpet has looked. I'm done with Stanley Steamer and will use Zerorez from now on because how excellent the service team was cleaning the carpet and how great it looked when they finished.
I was very pleased with the quality of your product. The tech did a good job and was very nice. Mike said he was going to treat the carpet spots then look at the loveseat I wanted cleaned. Next thing I know he had already started cleaning it. I admit I didn't stop him to ask how much he would charge to clean it, but he had already started it, and I thought how much can it be.... When he gave us the final total it was over $400. I was shocked. If he had said that up front I would have said forget it. It wasn't until my husband got on the phone with a supervisor that it got straightened out. Mike had figured square footage rather than lineal feet. I wish Mike had known more about pricing furniture cleaning. So that turned out to be an needless rise in my blood pressure.
I was disappointed that your employees would not move any furniture over 50 pounds. I was told this over the phone on the initial call. It took us three days to move our furniture and three more days to move it back. We are both 55+ and not as strong as we used to be.
I was also disappointed with the amount of time and effort it took on my part to get an invoice and a Fuller's gift certificate emailed to me, almost as if you didn't really want me to have them. I shouldn't have had to make multiple calls, they should have magically appeared in my inbox.
The reason I chose Zerorez in the first place is because you don't use detergent. I had developed a sensitivity to cleaning products several years ago, so your concept sounded good to me. Because of that, I will consider using you in the future.
This most recent cleaning was a redo and the smell is still there.
Jonas was very through about explaining to me how the products work and what would be the best for my carpet and upholestry
Environmentally friendly cleaning, proficiency and expertise of employees.
They work!
Everything was great, service tech was excellent and carpets look great. But,it has only been a couple of weeks, so I am waiting to see how things look in a couple of more weeks. Could be a 10!
ON time. Good customer relation. Delivered as promised.
Zerores always gets my carpet looking great. My technician went above and beyond and was very helpful! Thank You!!!
I like the fact that Zerorez is afforable, uses environmentally products, and has great customer service.
Carpet looked like new after your visit!!
Dan was great again; we really like his professionalism. However, his assistant, who I believe was in training, lacked many of the professional traits that Dan has. Also, the assistant who was driving drove over our grass, enough to leave very significant tire tracks as he turned the truck around in our driveway so that they could leave. Had he asked, I would have gladly told him he could drive straight through another gate, rather than turning around and ruining our grass.
Very friendly techs. Josh did a very nice job explaining all about the company
Has taken four days for carpet to dry...services were very expensive.
very happy ,he did a great job. I was unhappy that we received a robo call at 10:40pm Thursday nite
Cleaning results and the representative.
Your technician was courteous and service oriented. Was here, did his work and seemed to be very efficient. I am please with the way the carpet looks. Thank you. I will call again.
You cannot beat their customer service. Zerorez is like doing business with someone you know.
Defintely the green cleaning is the way to go! I've had this carpet for a long time and Tim was able to come in and get it cleaner than it's ever been!
Your reps do a great job and the process made our carpet look like new carpet again, and it is 15 years old.
The technician was very kind. Our deal was for 3 rooms. He cleaned the Hall, the living room, and exposed carpet in 2 bedrooms. Great guy!
Carpets look really good (14 year old carpet)