- Phone: (214) 372-5326
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based on 85072 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a great job! The tech was courteous and thorough. I love the guarantee. Love this company and will recommend to everyone.
The areas in the tile in my kitchen were not cleaned. There is a distinguishable difference in the area cleaned and not cleaned. More significantly, while I have no way to prove this the 2 year old Sony television in no longer works. I took it back to Best Buy on Sunday after your service and they said that it could not be repaired and appeared to have been dropped. I may be reached at Phone number removed
When I went on your site the first time I never received a response. A year later I decided to try again and called for an appointment. The lady answering the call to set the appointment was not very informative about the service they offered. I really just went by what I heard on the commercial because she could nott answer my questions.
I was very impressed with our technicians. We loved the black-light effect where we could see the stains. We appreciated how the technician told us how to best treat future "pet accidents". The hot-water with the medal suction thing was amazing. Wow! And then to be able to see what is coming out of our carpet via the clear capsule was very helpful. The finished product? Wow! Just Wow! Cody and his trainee, George, were very thorough and concise; friendly and trust-worthy. My friend, Tony Zazza with KVIL has been plugging zerorez for months. So glad I listend to him. We will be recommending zerorez AND having them back out, when that time rolls around again. Thank you, zerorez, for your professionalism and your totally 100% and beyond Green affect. We are fans of zerorez!
I like that they don't use chemicals and my carpet is dry in a couple of hours instead of the next day.
No
I liked the professionalism of the technician that came to my home to take care of my carpets.
I booked 3 rooms for 99.00 and when the Zerorez carpet cleaner came to our house, he led my husband to believe that it would cost $100 more to do a pet care and scotch guard, $346.00 later, I am left wondering what the heck happened. I have spoken to Brad at customer service, who was supposed to get back to us today, Monday, November 18th, but we haven't heard from him. Supposedly my husband was supposed to sign something to accept the $346.00 charges, but he did not sign anything, and as I said, was under the impression that it would cost an additional $100. And to top it off, we weren't even given the 3 rooms for $99.00. Is there a disconnect with the person who makes the appt with us and the actual technician? Or does the upselling trump anything discussed over the phone? I loved your service the first time I used you, but I am very disappointed this time and feel like we were scammed. Name removed
Very professional
nice people and no cleaner smell
knowledgeable, courteous, and very quality results.
Very polite serviceman. The carpet looked almost new. The grout cleaning really worked.
Fabian Moreno was my service tech. Very knowledgeable about what needed
to be done. I've already recommended you to a family member.
Thank you
healthy and clean products
I have used your service several times and been very pleased, but the tech on this last visit was not as professional as previous visits. He was unable to clean a heavy traffic area. The drying time was several hours, in the past it was less than an hour.
The ease of cleaning and the drying process!
Fresh smell and stains that were removed that I have tried to clean for months. The carpet also feels very soft unlike the stiff feel left by other companies. Your service tech was very professional and explained each procedure of your cleaning process. My carpet is 19 years old and it looks like NEW!!! I have already recommended your company to friends getting ready for the holidays.
friendly and professional, improved odor left behind from pet urine in our rental
Well the service was great but I was surprised by the price. The deal we called about was three rooms for $89 NOT $99 and we knew nothing about a fuel charge so this promotion cost us $20 more than we expected.
You're on time. Carpets looks great and house smells good.
Loved loved loved the results! And the technician was very professional and very knowledgeable. I've already recommended you guys! You should pay me a % for those referrals!
the apparent quality of work and the effiency of Joe, my tech!
I am very pleased with the carpet cleaning results. I felt the hall rug would be the challenge and it came out clean. I was surprised and very happy. As for the service, the technician was great; very, very knowledgeable about what he was doing and why, and explained alot of things. I will definitely use Zerorez again in the future.
Terrible experience
My original appointment was at 4-6:30pm Friday evening. No one showed up even after I called and followed up at 5:45pm. I left two voice mails and no one called me back. I called Saturday morning, 10 minutes after when your business is suppose to open. No one was at office. At 8:45am, I was able to get a rep. No explanation was provided for no show previous day and I was told they will come between 1-4:30pm. We waited till 5pm. No one showed up. We called and was told our work order was closed and credit card was charged. This is the worst service I've ever experienced. Then we were told they will come at 5:30. Thank God, this time, they came. They spent about two hours to clean the carpet. Because they did the job so late, my carpet was not dry till Sunday afternoon. This company was not organized properly. I wasted half day vacation I took on Friday. My kids gave up their activity because we had to stay home to waite for the service which did not shown up. It was a miserable experience.
Your associates are always so nice, friendly, professional and do a wonderful job. The products leave our carpets sparkling clean :) Thank You
Very satisfied with how well the carpet and tile cleaned since it has not been professionally cleaned in over 6 years. The service was great Jonas was our tech and he was great! He answered all our questions quickly with no hesitation. We will defiantly us zerores again and will be asking for Jonas also if that is possible.
Clean, efficient, courteous.
No detergent left behind.
The tech that came to my house was very professional and knowledgeable about Zerorez. the job was done very well and look great when he was done, and dried very quick still looks good. Will definitely use again and recomend Zerorez.