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based on 85473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was friendly, courteous, and did a great job. My floors are clean and smell good.
Fast service with quick results!
Did a great job bring the carpet and cushions back to life! Tks!
Got the stains out. Carpets look great.
The service and products are outstanding ! Tim did an excellent job on our carpet . It looks brand new after 11 years , I feel like it is still in top condition !
courteous tech and wonderful smell and clean carpet
efficient, courteous, prompt-a good experience-tom atkins
We have been impressed with the scheduling team and their communication, the technicians and their professional approach to our home, and the condition of the carpets between cleanings. This is our second experience with two different teams, and the experience exceeded expectations both times. We will use no one else for our carpets!
The cleaning process is fine, we would use you again but the prices are on the upper-end for seniors like ourselves.
Friendly, curteous, and timely tech.
The technician was very well trained and did a very thorough job and explained what he was doing/adding to the carpet to try to dispel the pet urine odor smells and stains.....
It is the only carpet cleaning service that actually gets rid of the stains, once and for all. It is worth every penny. I recommend it all the time.
Bill was awesome. My carpets look and smell great. Thank you so much, it was worth every penny, and I put if off for so long. Glad I finally broke down and had it done.
The cleaning process is totally different than any I have used before. Miguel
who was our tech was excellent. Very knowledgeable about all services available.
He was both professional and considerate of our animals that was in the home. When
finished, he must have asked 2 or 3 times "Were we satisfied with the results". We of
course were and will use Zerorez again.
1st of all we were quoted 90.00 for 2 small bedrooms and it ended up costing $108.00...not happy at all with the carpet from Mondays visit. it has taken forever to dry and now that it is finally dry, all of the high traffic areas that were the concern to begin with are already showing dirt again!
You were called out for a simple 4 room cleaning of an empty home prior to renters moving in. After staining my carpet with your equipment, and spraying the dirty water all over our entryway and sidewalk, the rep had to call another tech out to help clean which they could not do. You sent a third tech out to clean, who did not remove the stain that you created. This was an all day affair. Then, almost two weeks later when it was discovered that the stain was not removed, you sent yet another tech out with a manager to clean the stain. The only positive note was a gentleman named Matthew who was very courteous and helpful. Otherwise, what a debacle you created.
You actually go my carpets clean!
Cisco was very professional and friendly
On time, quick service and great results.
my carpet looks brand new
Wrong time given by the automatic scheduling service. Voice mail said 4:00 to 6:30; actual time was 1:30-3:00.
Stains in one of the rooms immediately showed up again after carpet dried.
Excellent service and great results!
Great results - I would have rated a 10 except for the following:
The add on charges for closets, hallways, were higher than they should be, in comparison to the cost to clean a whole room.
I did not like that the technician spent 45 minutes doing tests on the carpet so that he could try to upsell me on costly services. In the future, I will tell the technician to "save the sales job and just clean the carpets".
My carpets got clean but I didn't really feel like the guys who were here knew exactly what they were doing. They told me that I couldn't move my furniture back for 2 days? That's crazy!
it works
Carpets were not cleaned properly and you are having to come back to resolve the unsatisfactory service
You do great work and we're always so astonished by your product and people
Nicholas Miller, our tech, was very friendly, professional and thorough. We are already looking forward to the spring when we can have him return for another wonderful cleaning experience.
Very knowledgeable and professional!
Excellent customer service and I like your natural products.