Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83430 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 20, 2013 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe for family and the environment. Quick drying

Report a concern   September 20, 2013 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   September 20, 2013 — Rated 10 out of 10 by Cindy Stevens Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome customer service and the finished product is outstanding!

Report a concern   September 19, 2013 — Rated 9 out of 10 by Robert Rando Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good Work-but never got my receipt!

Report a concern   September 19, 2013 — Rated 10 out of 10 by Lynda Ballou Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were pleased with the technician, his knowledge, and his willingness to share the process so that we would understand what he was doing. Jeremy was very friendly and concerned that we be pleased with what he was doing. We have already told our frineds about the job well-done and will not hesitate to call your company again.

Report a concern   September 19, 2013 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green and leave no residue.

Report a concern   September 19, 2013 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The effort and professionalism by technician Randy Jones made all the difference this time, because we saw portions of the cleaning process that were not performed on our previous service, and this time the carpet actually looks, feels, and smells new. Mr. Jones did more work than the two techs who came last time. Please thank him for us accordingly.

Report a concern   September 19, 2013 — Rated 0 out of 10 by P.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We called because of the $89 three room special advertised on 94.9 the Christian radio station. I was told when the technician arrived he would give me a quote for adding an additional bedroom and hall. The first quote was way too high. After my husband and I decided we would not have the carpet cleaned at all but would do it ourselves, the technician came down on the price and gave us a quote we felt would be fair. Our house is very small, only 1401 square feet, so all of our rooms are small. I also asked the technician if he would move the two rocking recliners if my husband helped him. When he was cleaning and reached the chairs, he stopped and asked my husband was he going to move them. My husband is 80 years old, and had to move them completely by himself because I had left for an appointment and the man cleaning our house did not assist him in any way while he struggled with the two recliners. He didn't pretreat any spots. Did not attempt to clean the carpets inside the walk-in closet or any of the other smaller closets, and took less than an hour to complete the entire house. After spending $133.40, our house does not look any better than it did before we had it cleaned. Next time, we will go to Walmart, rent the machine, purchase the cleaning solution, and do it ourselves, and get it done right, plus save ourselves a lot of money.

Report a concern   September 19, 2013 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   September 19, 2013 — Rated 10 out of 10 by Jill Matyastik Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That there are no harmful chemicals and the results are amazing!

Report a concern   September 19, 2013 — Rated 10 out of 10 by G.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph was prompt, professional, and the carpets look great. Fair price for a excellent solution.

Report a concern   September 19, 2013 — Rated 9 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, efficient, friendly

Report a concern   September 19, 2013 — Rated 10 out of 10 by Lara Foster Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the results of your soap-free carpet cleaning. Your employees are very professional, knowledgeable and friendly. I have been very impressed with both of the gentlemen who have cleaned my carpets on two separate occasions.

Report a concern   September 19, 2013 — Rated 2 out of 10 by R.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I spent hundreds of dollars to remove the pet stains from my living room carpet. When Roy finished the room looked very good. When the carpet dried most if not all of the yellow stains returned. I'm guessing that a re-treat would not remove the stains and I do not want to spend any more money on this carpet. What would you suggest?

Report a concern   September 19, 2013 — Rated 7 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Do a good job the first time. The second redo looked much better.

Report a concern   September 19, 2013 — Rated 10 out of 10 by O.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, courteous and prompt service

Report a concern   September 19, 2013 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom did an excellent job. Thorough and super polite.

Report a concern   September 19, 2013 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff was very friendly and we received updates by phone regarding our appointment. I appreciated our technician Joe, explaining the other services they offered and as a result we decided to have our furniture clean too.

Report a concern   September 19, 2013 — Rated 10 out of 10 by Ken Ryker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

People arrived on time. Work done was very thorough. They went out of their way to satisfy me.

Report a concern   September 19, 2013 — Rated 5 out of 10 by J.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was overcharged. The promo was supposed to be for $89 and I was charged $99. When I called they said someone would call me back to adjust. Still haven't heard from anyone.

Report a concern   September 19, 2013 — Rated 10 out of 10 by Maria Barbieri Zerorez Dallas/Ft. Worth
What do you like about our products and services?

JB got some very tough stains out of my carpet that the previous cleaner was unable to get out. I was very satisfied with his professionalism, customer service, and commitment to his clients and his profession.

Report a concern   September 19, 2013 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no res

Report a concern   September 19, 2013 — Rated 9 out of 10 by Jerrry Whiddon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

prompt, got it done in very timely manor, and great value.

Report a concern   September 19, 2013 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very likely.Technician was professional & courteous knowledgeable.

Report a concern   September 19, 2013 — Rated 9 out of 10 by Y.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and quick

Report a concern   September 19, 2013 — Rated 9 out of 10 by N.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Happy with results of carpet cleaning and the person who did it - he was very nice to work with.

Report a concern   September 19, 2013 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean fresh smell no harsh chemicals friendly service

Report a concern   September 19, 2013 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very efficient service products leave the carpets smelling clean & the carpets look almost
like new

Report a concern   September 19, 2013 — Rated 10 out of 10 by Holly Bullard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with professionalism of staff, pleased with customer service and repairs

Report a concern   September 19, 2013 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and helpful technician. He not only knew his stuff but was happy to explain to me. I have been very satisfied with the results and feel he really did a thorough job!


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