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based on 85473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The men that came to my place were great and my carpets look wonderful!!!
no detergents used, reasonably priced, on-time, courteous
I appreciated William's knowledge and his kindness in explaining the process to me. I will have him come and help us again one day.
The service was very good and professional.
First 2 men didn't clean the carpets. The "Quality control" Rep. came a few days later and re-cleaned the carpet. He did a wonderful job.
No problems!
Clean, courteous, professional service with no residual effects.
The technician was right on time! The job was well done. He made sure I was satisfied before putting his equipment away. He was very intent on making sure I was satisfied.
The carpet looks amazing and the drying time is minimal.
No residue.
very clean drying fast, very professional staff.
You charged for 2 oversized rooms, however one of these was a bedroom that contained a queen sized bed - a desk - a chest of drawers - a dresser. These items covered over half of the carpet area. My estimate would be approx. less than 150sq. ft.
The person who came to us was great! After he did our carpets there were almost no dust motes in the air, great for us because we both have allergies to everything airborne.
The way the service dies not use detergents to clean. Our carpet in one room is older and the technician did explain that some of the pet stains might not come completely out but the carpet looks ten times better and smells SO much cleaner than any service we have used before. I will be getting you back next year to do the upstairs!
Your cleaning process is so STATE of the Art.
I never knew my carpet was so dirty.
And your technicians are so wonderful and knowledgeable.
No lingering odors and no long drying times make your service a winner! Our technician, James, knew how to get stains out and make our carpeting, carpets and tile look new again. Thanks James and Zerorez!
Your adds state that you make carpets look like new, no caveats,but when your techs begin
steam-cleaning they say the traffic areas will lighten up but not totally be gone.We had no
issues with the carpet other than the traffic areas.One of the bedrooms was a big disapointment.Carpets are only 2 years old. We also did not receive our $100 gift
certificate from fullers jewlery.The techs were great,however.
Regards,
Name removed
Employees and the product.
Cleaned stains that were in carpet for a few years
Employees are polite and professional. Carpets have never looked better.
The carpet looks great after cleaning.
FAST,AND VERY PROFESSIONAL.
It's chemical free and the service personnel are professional and courteous.
The technician that came to the house was very polite and pleasant and knowledgeable. Enjoyed his service and appreciated his work. An asset for ZeroRez for sure!
Wonderful job! Technician (Fabian) was friendly and professional. Explained services well
Easy. Did a better than expected job of making our carpets and couches look fresh. Thank you!
Did not keep appointment time frame, which was scheduled between 8;30-11am Fri 11/22. Very disappointed that no one called me to notify me of time frame for my cleaning. I was told when I scheduled it over the phone that two days prior that I would receive a call letting me know time frame. I never received a call and had to call myself the day before.
The day of cleaning, it was 12:30pm before the tech showed up. I had to cancel an appointment I had that afternoon because he was so late. I took a half day off of work for the cleaning and ended losing the whole day. Very disappointed with your company--not a high level of customer service.
Very friendly and knowledgable tech. he explained everything very well and did an excellent job. I especially like the environmental friendly technique. Thank you very much
The carpets looked great and the gentlemen who cleaned our carpets were professional and courteous.
You do a great Job on the carpets. We have carpets in the living and dining roon that are 30 years old - still the origanal carpets from when we built our house!!! Daniel the Tecnition and Sam his assistant did an outstanding job on these carpets!! They look great which is what I hoped for so they would look good for the Christmas season.The carpet dryed in about 5 hours which was great also. I would reccomend Zerorez to anyone!!
How well they work, and hopefully the stains do not return. So far so good!