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based on 85473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service was excellent.
They were actually early and spent a lot of time getting out my pet stains and other grease stains and dirt. I loved the fact that the carpet is not crunchy, but soft. The men were friendly, used shoe covers and were very hard working. I have already recommended Zerorez to all of my friends and co-workers.
I love the fact that there are no harsh chemicals and the rep was awesome and professional.
I love that y'all don't use toxic cleaners, & that you leave no residue. Also, the technician who came out was incredibly nice & did a wonderful job!
They service individuals were very proffesional
And polite , and they cleaned my carpet , and did a wonderful job
I'm going to use yal again to si my floor titles .
Very professional staff and service.
Redo the $60 x 2 rooms that I paid for to help with pet odor…IT is now unbearable.
service was good and final outcome was exceptional.
I loved the fact that we were able to walk on the carpet right after it was clean. I also loved how all the stains were magically removed.
We always get great customer service and very clean floors.
Randy was very thorough and explained everything very well. The carpets look great despite being abused by previous tenants' pets. I am proud to have our new tenants move in with their little girls.
Had to try your services as you are spoke of so highly on the radio. Rep was on time, through, and did a great job!
Your carpet cleaners did a very good job and went out of their way to make sure we were satisfied. I'm very pleased!
I do have one question - the offer I called about included a Fullers Jewelry gift card for $100. Do you mail that? I forgot to ask about it when they cleaned yesterday.
No soap is used, and my carpets look really clean. I have had a problem in the past with soap, and when one of my rooms flooded, it was only soap that was vacuumed up. I believe my carpet gets as clean with the Zerorez process.
Cleaned my carpet better than any other service I have used in the past. The carpet in my living/dining room and hallway is probably 20 years old, is a light cream color (stupid me) and has been cleaned many times. Now with my grandkids coming over and their spills, I would have classified the area around my coffee table as a hideous disaster area...and that's no joke.
What a shocker...couldn't believe it looks as good as it does. You guys are miracle workers!
My carpet looks like new. Some major stains are gone. The Technician was on time and did a very professional job. I would definitely recommend Zerorez to all.
The service representative that came to our house. He was courteous, hard-working and thorough.
Did not leave a chemical smell in our home. The equipment seemed very powerful and in great condition. Our technician took great care in protecting our home from the cords, tubes, etc.
You are timely,give a courtesy call before coming. Your customer service Manager Tom was
through, explained your processes, careful not to damage any furniture left in place and did
a fabulous job. I would be happy to refer you to anyone.
Vicky Mannerberg
The tech was very professional and knowledgeable. The carpet was cleaned very well.
1. Narrow the arrival window. My window was from 8:30 to 11:30 AM.
2. Pet stains - technician overrated his ability to remove the stains. I paid about $270
for pet stain removal. My total bill was over $400.00. I will try vinegar in certain
areas to see if I can reduce the stain.
The young man that came to clean our carpets, came on a night that was raining and it was freezing. His driver's door was freezing up as he was finishing the last room. But he stayed and did an excellent job.
After two teenagers and the damage that they did to the carpets we told him that we don't expect miracles but he pretty much did.
I think this young man deserves kudos. I would also ask if the company would consider that if it is ice raining, sleeting, etc that they tell employees to go home.
The carpet stays cleaner longer after you have completed your work than with other companies.
The residue left from our dog rubbing on the carpet and also cleaning where furniture had been moved was great! Our carpet has more life left!
On time. Fair price. Excellent service.
Did not get carpet too/wet: Dried quickly
The efficiency of the tech: Was in and out in under two hours
Tech was on time
Courtesy and professionalism of tech
Your represenative was very knowledgable, friendly, and helpful. He did a GREAT job cleaning my carpet. They look wonderful!
I wasn't called 30 minutes ahead of time, as I was told I would be. Also, I didn't like the fact that I wasn't given a choice on when my appt would be.
Do a great job in getting stains and dinginess out of the carpet. You cleaned our bathroom tile this year, and it looks brand new.
Excellent. Clean job and customer service was excellent. Keep up the good work. I will use you again. Quite a change from Dalworth.