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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was on time is very personable and got the job done quickly.
Environmentally friendly cleaning solutions.
I have had you out twice recently and I love how they were able to clean up all my pet stains and smells - my carpet looks great! Very professional service too and very glad he was on time. I referred Zerorez to my mom in Robson Ranch and she was really pleased too. Thanks
FAST!! Efficient!! Responsive! Polite!!
Up front with additional options, no high pressure to go with an additional service option. Employees were very coordial and professional.
the team sent to my house was fast and very professional. very happy
I called after hearing an ad on the radio about an $89 special. The person on the phone said they did not have an $89 special...she would have to check with someone else. She did say there was a $99 special. I booked for the following week. When the technician was finished he said I owed $139 plus tax PLUS a $10 fuel charge!!!! I refused to pay $139.00 he settled for $99 plus tax plus that STUPID fuel charge that was NEVER disclosed to me on the phone nor is it on your website!!!
Very good service. Product dries quickly. No residual voodoo.
Remove the $10 fee that you add to every ticket. It's a way of hiding higher prices. Be up front with your customers and price the product without "extras".
Good explanation of the service. Thorough cleaning. Pleasant technician.
I never got my invoice.
Nice, polite technician; carpets look clean; they feel a little stiff, but they look nice and I know they will soften back up quickly.
Jonas' (the technician) attitude was great and he did an awesome job!
I especially liked the concept of green, no chemical cleaning technology
The two men that showed up to clean the carpets were very professional and they were in and out in 45 minutes. I will use this company again.
That I called with a problem and someone immediately came out and fixed it!
Very Professional and did a great job
Great job, carpets look like new.
attendant was very nice; very prompt response time to my request; good job on carpet
The way the carpets look after being cleaned, the ease and pleasure of doing business with Zeroz
I think that your company did a better job of cleaning my carpete than previous companies. In addition, the personnel who came to my house and performed the cleaning were very friendly and they worked very hard to make sure I was satisfied with their work.
They work, it's that simple.
The was no soapy odor with the carpet cleaning, just a fresh clean smell.
My carpet looks brand new! I'm very happy with the product used to clean the carpet and the service!
Follow up on phone calls back to the customer to resolve previous issues.
The serviceman was great and worked very hard, especially on getting out the cat urine smell from my back room. However, it didn't remove the smell totally. I have called back and will have it done again on next Tuesday. Soooo, maybe after that I can give Zerorez a 10!
Weather was bad on the day carpets were cleaned and only getting worse. I wish the service technician had informed me I could reschedule that day! Also, two love seats and one wing back chair were not moved and cleaned under. The next day I noted a spot on one of the carpets. I called to see if someone could come out and clean the spot as the technician said I had 30 days to call if I was not satisfied. When I called they said they would gladly come out and give me an estimate to 'spot treat' the carpet. I paid almost $700 to have everything cleaned and I am expected to pay MORE? Very frustrated and disappointed!
I have been very pleased with the results . . .carpet feels like new.
Very friendly and professional service. We really weren't sure our carpet was worth cleaning, but it looks great! There were a few stains in my kids' bedrooms that did not disappear completely, but overall the carpet looks wonderful. Also, we appreciated the plastic shoe booties the representative left for our family to wear while the carpet was drying.
I liked that the brushing action took more of the pet hair out of the carpet.
Our carpets always look fantastic and feel great to walk on! The technicians are friendly and professional.