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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
nice clean method. Carpets look great
I want to be clear. The gentlemen who came were very professional and kind. I am not entirely sure that they are the reason for my dissatisfaction, which is two fold:
1) Carpet felt crunchy afterwards, and stain was not removed entirely. The stain was very similar to other stains that you all have been able to remove, so that is weird to me.
2) My car was the other part of the service. I mentioned to those taking my appointment, that it was in very bad shape. It really doesn't look much different after the service. In fact, after the service, the technician took a white cloth and rubbed it on the seats and floor. The cloth was then covered in dirt, which told me that there was still work that could have been done. He mentioned that it probably needed to be scrubbed, but there was no offer to do so. I am sure it just is not a part of the process. Maybe you guys are using new solution?
You all have always been able to remove any stain and I have always felt that my carpet was really clean once you left. However, this time, I acutally felt like my carpet was dirtier. And I was disappointed that I paid over $200 for the car alone, and it really didn't look any different.
Thank you
Timely, professional. Most importantly, my carpets are very clean. I was surprised at the results. The price was very reasonable.
Tim did an excellent job. He really explained my options well, and was extremely knowledgeable about the services offered.
Thank you for a great job.
The first visit the sofa wasn't cleaned very well. The follow up was much more professional and thorough.
Your service techs were polite - and thorough
CHEMICAL FREE!!!! Fresh smell, not a fake "clean" smell. Carpet looks amazing.
Great product. My carpet looks like new and it's over 10 yrs old. I will ****NEVER**** use another cleaning service.
Roy, the service technician, was very knowledgeable and friendly, great customer service.
To: Seth Hopkins, I have used Zerorez many times over the years and your technicians have always done a good job. We were scheduled to have our carpets cleaned on Dec 9 but due to the weather I wanted to reschedule to Dec 12, 2013, that was no problem for your scheduling department. I also requested a seasoned professional and your company sent me Fabian. He was not only professional but personable. He is very, very proud to work for your company for the past 23 years and it reflects in his superior work ethic. My carpets look excellent. Please extend "our thanks" to Fabian for a job well done. I will continue to recommend your company to friends and family. Merry Christmas!!
Zerorez representatives were courteous and efficient! They also did an EXCELLENT job with the cleaning. They even gave me information on the air filters without "pushing" them on us. I was very satisfied with the service!
The technician was on time and explained the process. It did not take forever for the carpet to dry. He also gave me some cleaning tips to help with my daughter's allergies.
Product cleaned carpet well and rep was very knowledgeable.
I liked the guy who came out last time told us so much about our carpets condition
Dries faster, having a pet stain problem and our technician so helpful. Our technician's name is Tim. I would hope we can request him if we wanted to. He taught us some things about pet problems/carpets.
Product are great! Service was professiomL
I love that you don't use chemicals and with the reschedule due to bad weather you were flexible. Also a good worker was sent.
they always show up on time, are friendly, and do a great job
rugs look great
my floors are really clean!!
sorry I hit wrong spot above. Service was good and I would gladly recommend it.
results are predictable, always excellent.
We like the way the carpet feels clean without any odor of cleaning product.
The enzyme cleaner, Luke was very knowledgeable and confident about your product and service
My carpet looks great and the technician (Miguel) was very courteous and helpful.
A.J. who came to our home did a wonderful job. Thank you for your prompt service call.
Carpet One, where we purchased our carpet, recommended your company.
Fantastic job. Your employees were quick and so very nice.
The service men were great! They were very helpful and worked quickly.
On time (actually a little early). Very professional staff who treated my home with respect and care. In fact the crew was well above average in all that they did.
Got stains out that other companies couldn't. Carpet stayed clean a lot longer.
Places that other companies had not even attempted to clean were cleaned.