Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85071 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 27, 2013 — Rated 10 out of 10 by J.F.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jonas was prompt and did an excellent job.

Report a concern   November 27, 2013 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the cleaning is superior to any that I have used

Report a concern   November 27, 2013 — Rated 10 out of 10 by Linda Sachse Zerorez Dallas/Ft. Worth
What do you like about our products and services?

WE WERE EXTREMELY PLEASED WITH THE MAN THAT YOU SENT TO DO OUR HOUSE....
WILL....HE EXPLAINED YOUR PRODUCT AND WHAT IT DOES, MADE VERY SURE HE WAS
DOING A GOOD JOB AND REPRESENTED YOUR COMPANY WAY BETTER THAN MOST PEOPLE
WE DEAL WITH ON A DAILY BASIS...WE HAD BEEN USING STANLEY STEAMER. AS A RESULT
OF--WILL'S EFFORTS, WE WILL CONTINUE TO CALL YOUR COMPANY ON A REGULAR BASIS
AND RECOMMEND YOU.

Report a concern   November 27, 2013 — Rated 4 out of 10 by L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have a small bedroom where the furniture is very large. I wanted only the walkways cleaned and the area in front of the sinks. The man said the sink area would be considered another room and did not clean it. That is ridiculous considering the bedroom space was a tiny walk way. I am not happy with this. I never paid Stanley Steamer extra to clean that, as it was considered the bedroom. Otherwise, the floor was fine.

Report a concern   November 27, 2013 — Rated 10 out of 10 by Eddie and Linda Murphy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That the services were provided as was stated. There was not a hard upsale.There were no unanswered questions.

Report a concern   November 27, 2013 — Rated 10 out of 10 by Q.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks new after being cleaned!!!!!

Report a concern   November 27, 2013 — Rated 9 out of 10 by B.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was very thorough, and the service was friendly, and professional.

Report a concern   November 27, 2013 — Rated 3 out of 10 by M.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Was not expecting the price. Had a deal for $99 total ended up being $360. Extremely outrageous. And the stains are still there. Carpet looked great while tech was still here and wet. As soon as it dried it looked exactly the same. Very disappointed.

Report a concern   November 27, 2013 — Rated 10 out of 10 by S.C.N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, reliable service and a clean soft carpet when the work is done.

Report a concern   November 27, 2013 — Rated 10 out of 10 by L.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning system is chemical free and carpets dry quickly. Your employees are always polite, professional and courteous.

Report a concern   November 27, 2013 — Rated 10 out of 10 by John Sisk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service technician, jaime, was GREAT! Job well done! Looks great!

Report a concern   November 27, 2013 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

excellent service and excellent results

Report a concern   November 27, 2013 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, good service and job well done.

Report a concern   November 26, 2013 — Rated 10 out of 10 by Debra Robinson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was EXCELLENT!!!!!!!!!!!!!!!!!!!!!! My carpet was very old and it looks amazing. I am extremely please with this process. Thank you so much. Your team that came out was not only professionaL, but friendly and knowledgeable.

Report a concern   November 26, 2013 — Rated 10 out of 10 by Pam Brady Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks new! I really did not expect such a transformation. The technician, Jonas, did a fantastic job in a short time with our stained carpet. He was friendly, helpful and efficient. I will recommend you to my friends and family!

Report a concern   November 26, 2013 — Rated 10 out of 10 by Sabrina Crutch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

A.J was very nice and considerate of what needed attention in my home.

Report a concern   November 26, 2013 — Rated 10 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendliness & professionalism

Report a concern   November 26, 2013 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was fast, very friendly service. I really like that it's non-toxic and that it's better for the carpet too.

Report a concern   November 26, 2013 — Rated 4 out of 10 by A.A.L.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service tech was very good and we have always been very satisfied with Zerorez. This morning we both got up and saw that the hallway was all brown. It looked line someone had walked through mud and then the house. We have 3 dogs but they are only allowed on the tile floors now and were crated all night. Something must have been in the water or chemicals. I used a Bissell carpet cleaner and cleaned it with water. For $312 that we paid I would have expected more.

Report a concern   November 26, 2013 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly employees.

Report a concern   November 26, 2013 — Rated 8 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Four rooms were cleaned and cushions. In one of the rooms we have a couple of stains that weren't removed.

Report a concern   November 26, 2013 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employees are always super friendly, quick to clean, and knowledgeable.

Report a concern   November 26, 2013 — Rated 10 out of 10 by Justin Jones. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was the last on his route for the day, but you would have no idea. He showed up in a great mood ready to get to work, and make sure all my questions were answered. I would not hesitate to use or recommend your services again.

Report a concern   November 26, 2013 — Rated 9 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Almost all spots are gone. Service provider arrived on time. Would like to have a copy of the charges and my payment

Report a concern   November 26, 2013 — Rated 9 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the fact that the carpet looks great and wasn't too wet when he was done. I still smell the dog smell I was hoping the odor would be better.

Report a concern   November 26, 2013 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast courteous service and got out almost all spots

Report a concern   November 26, 2013 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My furniture looks brand new.

Report a concern   November 26, 2013 — Rated 10 out of 10 by F.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

in and out. didnt damage anything.
I still think the price per stair is too high..

First name removed

Report a concern   November 26, 2013 — Rated 7 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Really didn't get the stains up as well as I had hoped

Report a concern   November 26, 2013 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian was great. The rugs look great - Thanks!


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