What our clients think of us!

Polite serviceman. Worked hard to clean to our satisfaction.

Carpets came out beautiful. Floor tile grout looks like new. Pleasant and courteous staff

That you don't use chemicals! It was left very clean!

It was easy to make an appointment and you came on time. My rug and sofa look great and dried quickly so we could use the room again.

the clean carpet, ease of scheduling, professionalism, Jose

you arrive at the appointed time, carefully clean and leave my carpets looking fresh and it does last for a long time, 7 plus months with my care. Polite attendents, and seem appreciative of my business.

Child and pet friendly with no harsh chemicals.

Good job. Explained process well. Clean, neat, uniformed, pleasant. No problems and I will use Zerorez again.

Now, a suggestion. Actually, two. What is a good product to use for pet clean ups that occur the day after carpet is cleaned?

Also, I believe yor advertising is misleading. Your price is not $89 for three rooms if $10 is a standard add-on, but in fact is $99. When I learned of the extra amount I was a bit miffed.

Great. Outstanding work.

I like the process you use and the results are pleasing.

I would like you to know that I was tempted to decline services due to the high pressure sales techniques of your technician. He was very nice, just driven to up-sell me.

no chemicals

The serviceman was very professional. He seemed to be very knowledgeable about what he was doing and answered all of our questions before and after he completed the job. Considering the condition of the rugs before he started, he did the job quickly and we were are satisfied with results after he finished.

Excellent. Joshua did a fantastic job and really explained the process, showed me the stains on the carpet with his light and made me feel very confident in Zerorez. Excellent customer service, very polite and professional.

Always shows up when they they will and carpets always look good!

My carpets always look terrific after you clean them, and they are at least 12 years old.
Had upholstery done this month and wow! wish I had done it sooner.
I did have an issue with an inexperienced tech, but the quality control person came out and fixed everything so that I was totally satisfied.

Cleaned my carpets well and removed pet stains and odor

On time and good cleaing. I have recommended you to several of my family and friends.

Does a great job

cleans better than anythihg I tried

ZEROREZ with the 'super-charged' EMPOWERED water cleaned our off-white carpet and made it look newer... other carpet cleaning companies could not get it this clean.. because they tried!

I am sorry I am just getting to complete my survey. I love you all. This is the 2nd time I have had you all clean my
Carpet. And each time you all ate great. The tech s d u apologize I have forgotten his name was great gave me great tips on cleaning up after my dogs. The first time the tech was just the same. Great, polite, knows his business and did a great job.

Thank you very much. Actually calling you all today to come clean again.

Products used were very good in getting out stains and overall cleaning of carpet. Technician was very efficient.

I had 2 rooms to clean, a living room and a bedroom. I have a bathroom with carpet in it attached that has been cleaned without question by both zerorez and Dalworth the previous 2 cleanings. I also have 2 area rugs in my kitchen that were also cleaned, again without question the previous 2 times. This time the service man charged me for the area rugs and did not clean the bathroom, he wanted to charge me for that as well. I measured the bedroom and the area that was cleaned totaled 165sq ft due to a large king size bed taking up most of the room, the bath would have been an additional 36sq ft totaling 201. The living room footage totaled 228. I really didn't mind paying for the kitchen rugs, but expected the bathroom to be done as that total footage would have equaled a room. I additionally had to ask him to go over a high traffic area a second time and he seemed put out. As well he talked a great deal about pets in the houses he has cleaned (I have 1 dog) and how he can smell odors the minute he walks in. It did become insulting, though I don't think he meant it to. I would not want him to come and clean my carpets again, and may not be calling zerorez due to this. What can you do to make it right? Good customer service would be to educate the service man to stick with the cleaning and not talk about previous pet cleanings he has done or odors he is able to smell. Good customer service is also to realize the square footage they are actually cleaning and provide you with that service for the money being paid. The best customer service would be to come back out and clean the bathroom and the high traffic areas again as even when I told him to re-clean he barely ran the cleaner over it again. Thank you for listening.

Eco-friendly.

We loved Zerorez! Our tech was wonderful and helpful! No stinky residue!

Randy, the Technician, is excellent! He took time to explain the products and what he would be doing, presented and sold me the "pet treatment" and ensured his work and efforts were the best. Thank you, Randy! However, two days after the cleaning, "non-pet" spots are returning and will need additional treatment and cleaning. Also, the van Randy used has an engine oil leak that left a ten inch diameter oil spot on my spot free drive way.

The gentleman that did our service was wonderful. Carpets look great and feel really clean!

clean, soap free

Very prompt, professional, and thorough!

The very best products in the business. My carpets always look like new when they leave!