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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast drying
Clean and took care of pet smell.
the fact that soap is not used, which leaves no residue and keeps carpet cleaner.
Friendly staff, carpet looked good and clean.
Same as all the other carpet cleaners... When you advertise 3 room for $99, get one free... you don't expect to walk away with a bill for $280!! Just include the deoderizing up front so people know what they will actually have to pay. It's kind of a "bait-and-switch" tactic that doesn't leave a very good feeling.
Service was very good - and the products certainly seem to do what they are supposed to do. My carpets look great. Thank you.
Andrew was very friendly
Very Professional worked quickly to complete the job. Great job looks like new. My carpets are 20 years old and Ron (your representative) could not believe the condition of my carpet. It cleaned up great in the areas that needed it.
Prompt service & products seem eco-friendly.
I have not had the product long enough to test results,I like the thought I do not have to purchase a filter any more just wash and return back to its location
The cleaners were very nice people. They did everything asked in an amazing time and gave great service!
Very professional
cleaning was great. I paid extra to have it pet proofed, was told the pets would not go on it because they didnt like the smell. The very next day one of my pets peed on it, so I guess that part really doesnt work. I am back to having to keep all my doors closed to prevent pets from going on it. That was disappointing as it was a very expensive ordeal for three rooms and a hall. The service people were wonderful, courteous, clean attired, and on time. They did the cleaning part great.
my carpet is fresh and clean. It looks like new.
Cleaning is outstanding...best in the industry.
The $10 gas charge per visit is outrageous. You are taking a tax deduction (as a normal business expense) for your gas expense and then charge us for the privilege. Looks like a good part of your profit margin might be the gas tag-on. That would suggest you are as much in the gas business as the cleaning business. I’m thinking you learned this trick from Avis and Hertz. Try being a bit more honest about what you are up to. Also, there was no mention of the gas tag-on charge when I scheduled the visit even though I asked for details on visit charges. Are you are trying to hide this? If so very bad form!!
How many trucks do you have out on an average day in the DFW area and how many stops average per truck? In a 12 month period that looks like a substantial amount of $...and a tax deduction on top of that. Shame! JP
Great service and great results without using chemicals.
I liked that they were on time, courteous, and done quickly. We are disappointed in the carpet now that it has dried. There are darks spots in our living room and bedroom that were not there before. It appears to us that it is where the machine stopped in a motion and left an area of dirty water. I plan to redo those areas with my own carpet cleaning machine before we entertain for Christmas/New Year. My cleaning my carpet was what I was trying to avoid because I do not have the time. There are about 5 or spots like that in the living room and one in the bedroom. Also, more that 24 hours later, a few areas are still quite wet.
reliable, showed up as scheduled, & my carpets look great.
Not schedule service so late. The technicians were scheduled for arrival between 4pm and 6:30 pm on a Thursday night. Arrived at 4:15 pm and didn't finish until 8:30 pm
I am very pleased with the service I received. Tech was courteous and efficient.
Clean and associate was excellant
We were very satisfied with the courtesy and professionalism of the technician . Our carpets look better than I had hoped and we will be recommending Zerorez to our family and friends .
Everything. Great service and a wonderful finished product.
The "clean" aspect
Your team was extremely professional and courteous. Prior to your services, we were utilizing Stanley Steamer. After experiencing the professionalism of your team and the excellent job and care they took in cleaning our carpeting, you all have certainly earned our business, we will highly recommend your services!
Green. No residue.
This was a spot treatment that was supposed to take care of some dog accidents. The first time they came it worked great but the spot came back some. On the second treatment, the spot treatment, the carpet started to smell badly after the technician had left. The only way the smell left was to sprinkle baking soda all over it to remove the smell. It worked somewhat and I am watching it to see if I need to call you again. This would be the 3rd time for treatment of the spots.
Time was just right, rep was nice and carpet stayed cleaned.
I liked the idea of no soapy residue because I know from experience that many times I have spot cleaned areas that appeared to be "gone" only to have them reappear a week or two later. That's why I called Zerorez. AJ and George were very professional and did an excellent job. We will definitely recommend Zerorez to our friends and family.
Was not able to get out some stains.