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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Truck was run through our yard by 2 feet.
We did not receive Fullers Jeweler gift card.
Easy scheduling. On time. Friendly service man.
Good job on carpets! Fair Prices
Explain the cost of the pet treatment and prevention treatment on the front end...before the technician arrives.
There are 5 or so places where the pet treatment must have been too light or overlooked...just unavoidable I am sure. However, I would like to have those spots retreated and cleaned.
Great service, clean carpets, friendly staff.
I was very impressed with Darian & Roberto! They were excellent, and I will ask for both of them again. My carpets look great! Excellent customer service! Timely manner, will recommend to friends!
Your technicians were friendly and knowledgeable
The add was $99 for 3 rooms- I did expect that it would be more but I was told that to get the pet stains out of the rug it would be $247 - the stains are still there and did not come out and this was disappointing. I have no other way to evaluate their service.
Best Carpet cleaning technology. Great, professional, personable, knowledgeable techs!
Always very good service
Anthony was courteous and efficient.
That They work.
Eco friendly
They work
Green cleaning.
Just about everything. We have already recommended you to my in-laws.
The courtesy and professionalism of the guys that were out here was excellent. I will definitely recommend zerorez to friends, family and co workers. Our carpet and grout looks great!
No residue. Technicians have always been on time. I would prefer that the carpets not be left as wet as they have been. Randy used the Pro Brush(?) on one of my carpets and the results were pretty amazing. Previous technicians had not used this tool to my knowledge and I'm disappointed now that they didn't offer it to me. I think that the $10 charge for "gas" is somewhat disingenuous, as it does not appear on the coupons I have looked at, and no one mentioned this charge until after the fact.
There are no gimmicks or upsell. Great job by Ron!!!! Our carpet looks great and our pets are fine.
A lack if customer service on the scheduling department was a serious issue. I was guaranteed a call/email informing me of a three hour window for arrival. The cleaner (who did a wonderful job, and was by no means at fault) called from my front door. I was not home and had to leave unscheduled from a meeting to let him in. I then had to hurriedly go through my house to remove furniture. This put him behind schedule, and flustered me greatly.
The set-up call was confusing, could not guarantee any times, and hung up on me while I was asking questions. I then received an email which was also confusing. Never again.
Great customer service; job well done; carpets look great
The products used have a pleasnt aroma and to my surprise took my problem spots away.The technetian was very knowledgable and answered all my questions.I would use them again.
Dan Jackson is an asset to your company! He represented Zerorez in a professional manner and is exactly what a customer is looking for when having a service visit their home.
Polite, considerate, neat, orderly, informative, confident. The product has worked to my great satisfaction and the smell was pleasant and light. I am totally impressed and have already told my family and friends. After I complete unpacking from my move, I look forward to
having Dan come back and clean all 6 rooms of carpeted area. Thank you! Yours very truly,
Rexanne Harless Phone number removed
The technician knocked a piece of wood off a leg on my antique dresser. That 3" piece of wood is nowhere to be found. Instead of leaving it on the floor or putting it on top of the dresser, he obviously sucked it up with the hose and did not even mention it to me.
The dresser could have easily been repaired if he left me the piece. Instead, he did not have the courtesy to even tell me that it happened. Very disappointed.
staff very professional in person and by telephone.
Environmentally friendly and gets the carpets very clean.
fast, no odor, no sticky feel to carpet, clean, clean, clean!
the CS & the end result
Great service
We were very pleased with the prodoucts and services
I've used Zerorez on two homes -- and BOTH times I made the appointment for a special promotion I heard on the radio -- and BOTH times it cost me far more than the advertised price supposedly because of special stains that needed additional treatment -- so instead of spending just over $200 -- it was nearly $500! How can I honestly recommend you to friends? You asked how take it right? Honor the original advertised price. Also, you took my money for extra stains which did NOT come out, and I had to tear up the carpet, anyway. Thank you! -- Lynne