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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were referred to us because a relative of ours was very happy with how thoroughly you removed pet odor from her carpets. For us, however, the cleaning seems to have actually spread the areas of urine odor instead of removing them. I would be open to having those areas spot-cleaned again.
the tech was very professional and did a great job
Your process cleans our carpet better than other companies and no soap residue left in carpets. Employees are very hard working and helpful. We use your service every 3-5 months
would not consider any other company. Thanks
Joseph was extremely professional & knowledgeable.
took his time to clean sofa very very good
SIMPLY AMAZING!!!
I felt the tech was required to "sell" extra services, items. I finally agreed to purchase spot cleaner, just to be done. All I wanted was to have 3 rooms cleaned for $89 on the Jody Deen special (KLTY) PLUS receive the $100 gift card for Fuller Jewelry. As it turned out, my total expense was $145.04 and guess what? I cannot download, or find, any way to obtain the gift card. Bummer.......it really shouldn't be that much trouble for the customer.
I would like to say our tech was very polite, and did a good job. But I'll not have your company return in the future.
Excellent job. I will use your service for my home and my clients. Thank you.
I've worked with four different employees from your company. They were all outstanding but one and he was young and not trained well. The last gentleman was excellent in the service and care he provided while cleaning my carpets.
On time. Hard working and professional technician. Excellent results.
Carpet had to be completely recleaned. The first tech missed allot of small spots and didn't pay attention to detail. He didn't close doors to clean behind them, etc. After the reclean things looked much better, but it was an inconvenience to have to have it completely redone.
Cody was the best technician we have ever had with any company-including previous technicians with Zerorez
Residue free.
Very professional and you use green products
I am very happy with Zerorez! I feel like I got brand new carpeting. I would recommend your service to anyone considering new carpeting. Their carpets might just need to be cleaned thoroughly.
Clean and fresh and no residue
I have been using Zerozez for awhile and realize my carpets are worn but am disappointed that my carpets were so wet. Haven't had that happen before. Will use your company again to see but was disappointed this time.
The Technicians were very informative and professional...
Professional results.
I appreciate the very high quality of the work that as done in cleaning the carpet, upholstery and the air ducts in our home. I was ver impressed with the level of knowledge & experience the technician had as well as the high level of custome service he provided. I am encourage by he fact that Zerorez is a Christian company that prays together & it shows! I will be recommending Zerorez to all my friends & family!
The gentlemen who cleaned my September were very polite an knowledgeable. However, I was told if I paid extra to get this spray that eliminates the pet odor and traps the bacteria, that would eliminate my dogs pee smell where he had a couple accidents. In one room they sprayed and it worked great, however, in the master bedroom (which I have to sleep in every night) they obviously didn't spray all the carpet like they said they would because there is now and overwhelming smell of urine that was not there before. He old me that would happen if I didn't get the spray, but I did and he said that would not happen with the spray! So either I was lied to or they didn't spray properly like they were supposed to! I feel cheated out of the extra money I was charged! You could fix it by coming and cleaning the master bedroom carpet again and spraying properly! I had to buy a carpet powder that eliminates odors just so my wife and I could sleep in the bedroom without wanting to vomit. -Jonathan Last name removed
Very good job by the technician.
Chris explained process and I was I,pressed by how ell it actually worked
The people are so friendly and do great job.
My carpets looked cleaned and smelled fresh. The carpet cleaner, Mike, did an excellent job and provided great customer service. I will use your service again in the future. Thanks!
I rather my name not be used publicly.
Professional, courteous service with products that make carpets look new again. Excellent for removing pet stains and odor. Highly recommend your company as a repeat customer. Thank you.
Technician arrived in a timely manner and explained thoroughly what he was going to do before he started. We are very happy with the results and would recommend you to anyone. Thanks!
On Time and Great Job
PROMPT AND CURTIOUS SERVICE
Very Good service and Professional Service attendant
Will use again