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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Anthony was very informative on the questions I asked.Great system with no chemicals will use you guys again
Thanks Name removed
Damaging my floors and rugs but mostly your lack of professionalism, I had to contact you to get anything done. Only one time did I actually get a call back from the service manager,Brad. You were late for almost every appointment and your lack of concern for something your techs caused was overwhelming! You kept my rugs from Nov. 17 until Jan. 11 to fix them. I again had to make the call to see where they were as I was told it would take 30 days, this being the second time. During this time with no rugs I slipped and fell probably fracturing my tailbone, it has been a very painful recovery and unnecessary. The rugs are still not as they were. The floor is not as it was either, slicker than before however we excepted them because it seems they would never be back the way they were. The rugs are another matter they are no longer silky but like cotton, most likely from what I have been told the high heat. I never asked for them to do the rugs and they never asked if they could,just mentioned it on the way out! I have turned this into BBB and am not done there, there was no reason for any of this to happen but when it did your apathy made it all inexcusable! Not only will I not recommend you I will do anything I can to get my story out there as I cannot believe you can treat a customer with such care.
Service was GREAT and the results were fantastic!
The service was fast, efficient, and thorough, and the technicians were very professional. However, the price is high compared to other services and the effectiveness on stains was not what I had hoped (several stains still remain).
The two gentlemen that cleaned our carpet were extremely polite and professional. They did a great job on our carpet.
no chemicles
I was trilled the first and second times Zerorez cleaned my carpets. However, I had a bad experience with my third time, so there was a do-over for no charge, PLUS he cleaned my den rug for free. I don't know his last name, but Thomas was extremely friendly, professional and did a fantastic job on my carpets!! I am thrilled again!!
The Kindness and Politeness of Your staff. My carpets look and smell great. 99% of the time all stains come out. Thank You
Deep cleaning power with no harsh chemicals or residue; waterproofing and pet stain/odor treatments available; fast and convenient
Friendly, efficient, professional, affordable. I Highly recommend Zerorez!
I think my carpets look exceptionally good after your cleaning. I hope the pet treatment was worth doubling the cost.
The gentleman that came to do the work was very professional, a very hard worker and went above and beyond by moving some small boxes. I like the green factor that you do not use any chemicals to clean.
Roy was able to get the stains completely out of the carpet. It looks like new.
The fact that no detergents or chemicals are left in my carpet.
$400 to clean the carpet and get the smell out didn't work. The carpet is alot cleaner than it was but still need to replace and got price to replace of $550 for FHA approved builders grade. This is a rent house and the Technician knew that and wish he would have just told me to get new carpet. essentially wasted $400 and lost a week waiting for the smell to go away. The technician knew his stuff though and very knowledgable and nice First name removed. I just get to rip it out this week instead of last week
Randy did a great job!
My carpet looks and feels like new again. The techs were very courteous and professional. Thank you Zerorez.
The product and the service was awesome and the two guys that came out Daniel and _____(I can't recall) were wonderful! We loved them!
This was a follow-up call, because we were not satisfied with our December 21st experience. The difference between this appointment and the December 21st fiasco was night and day. Thomas showed up ahead of schedule, which was wonderful, and he did a superb job at removing the stains. I was very impressed with how much time he spent making sure that I was satisfied, and in all honesty, there was nothing that I could possibly complain about with regard to the service, his professionalism, or the ultimate outcome. Zerorez has restored my faith in quality workmanship, and reinforces why I am a going to be a customer for life!
Product and service was great and the tech was very professional and pleasant
I like how good your people are. they are always helpful and professional and seem to go beyond my expectations every time.
friendly, efficient.
They're green, professional, courteous, prompt and quick. Also very easy to schedule.
There was no residue left behind and the cleaning was very thorough.
Your system with the first machine that cleans and whatever else it does is just too awesome.
No chemicals!
Technician arrived exactly when he indicated he would. Was very courteous and did a very thorough job. We've had our aging carpet cleaned a number of times but this was by far the best job. Stains previous companies had told us wouldn't come out are no longer there.
Great job.
Your service was great. Your rep Roy was so knowledgeable and friendly. I have had you now 4 or more times and this was the best experience I have ever had. Roy gave me many useful tips and was able to get out a very unknown stain. Thank you for sending him. Wish I could have afforded the protectant as I know it does good but perhaps next time. Thank you Name removed
The young man did a great job and he got my old carpets looking pretty good.