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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality work
Very professional and thorough. ...I always recommend Zerorez to anyone who asks about carpet cleaning.
The job was adequate, and it was done quickly and the carpets dried quickly. It's just not the cleanest my carpet has been after a cleaning.
I learned a lesson about getting carpets cleaning in sub-freezing weather! The pumps freeze and the job does not get finished! What was done, however was very good! Thank you!
Was pressured into paying 3 times the amount I was quoted on the phone! After telling the guy no and that I didn't want it anymore, he was pressuring me into it. I felt like he was being completely disrespectful towards my wishes and how much I was willing to pay ( the amount I was quoted, plus even a little more). He wouldn't leave and continued to pry until he finally got me to let him begin! I, or my extended family will never use this company again. I understand they can't always quote you the exact amount since they haven't done a walk through, but when he says it will be 5x the amount from the beginning, and ended up coming down in price till it was "only" 3x the amount I agreed to, I feel like this was not acceptable. Never once have I ever felt pressured into something, but I didn't feel like I had a choice. Very rude the entire time and even made disrespectful comments towards me when I asked questions.
The carpet smelled great and they of course, look fantastic.
Your service and technology worked splendidly.
The carpet looked very clean and the special price was affordable.
Arrived on time, friendly technician.
service people on phone and technicians were very professional and friendly.
House smells fresh and clean. Carpet feels great on fresh feet. Jason arrived right on time, explained the theory behind Zerorez, and answered all our questions.
Joseph was an outstanding representative for your company. He and his colleague were polite and worked diligently all day long on a difficult job. Our HVAC company came to our house the next day to do some work and told us that they had never seen ducts this clean before. Our carpets and furniture looked like new and were so soft after the cleaning.
The pair who came out to clean my carpeting and sofas left large track marks on the sofas. They worked on a spot on the carpeting so much that there was a dark ring around the spot that looked worse than the spot.
I called the next day and Thomas, a supervisor, came out. He made it right. He re-dampened the sofas and "brushed" the nap so that there are no marks from the cleaning equipment. He got the carpeting to look clean. That is how it should have looked the first time.
I prefer a natural choice when I can find one. Fewer chemicals is always best. Amazing how the $79 3 room special turned to $356.
Very thorough and knowledgeable technician. Did everything to clean my carpet thoroughly.
they're non-toxic & safe
No harsh odor - soft feel - easy and quick
service is very prompt and carpet is very clean and smells nice
Service man was on time, neat, efficient, clean, courteous
My rep Jamie was professional and friendly. He did a great job.
Punctual, extremely nice, great service.
I was quoted one thing but charged something different. When I called to ask the girl I talked to was adamant that I was charged correctly I asked to speak the a manager (who originally quoted me)was in a meeting and would call me back. No call back.
outstanding service and job well done
No chemicals, most of the techs who come to my home are professional, friendly, and thorough, leaving my carpet looking great.
The first technician did a terrible job but I took advantage of your 30 day guarantee and am so glad I did! Thomas did a wonderful job cleaning up the first person's mess. My carpet looked new when Thomas was through. He was extremely knowledgeable about everything about the carpet. Thank you to Brad for listening to my complaint and sending out Thomas!
The product does an excellent job getting the carpets clean.
We have dogs and the enzyme they use to remove those sort of smells & stains is great.
The service tech was very knowledgable, friendly and had a pleasant disposition.
Prompt courteous
That you use very hot water vs chemicals
Cleaned my impossibly dirty carpets. Many old pet stains are now GONE!! Looks great,now my home is ready for sale.
Move furniture and clean carpet under furniyute, and when cleaning bathroom carpet opened the door and clean carpet around the toile.