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based on 83447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets stay clean and fresh for a longer period of time than with other carpet cleaning companies.
no soap or chemicals. Knowledgeable technician
No chemicals are used and I like the way my carpets look after they are cleaned.
Ruben (the technician) was very courteous & professional, he was on time, he did a great job, and represents your company well.
The technique you use, I didn't want that sticky feeling that carpet shampooing leaves.
You already know the answer to this. If not read the file with BBB.
On time and professional service. Excellent cleaning results.
Quick and easy
Good results but arrived 4 hours late
Your carpet tech was very friendly and efficient. Thank you.
I love the technician that came to do our carpets.
THE CARPET CLEANING MADE IT FEEL SO FRESH AND SOFT AND THE AIR IN THE HOUSE IS FINALLY CLEAN AFTER THE AIR DUCTS WERE SCRUBBED. I LOVE MY NEW HOME NOW!
Safe for my family. Did a good job.
Tell customer about the fuel surcharge! This has been added in last year when fuel is now less than it was a year ago. It comes across as a hidden charge. I'd planned on tipping the tech but the fuel charge took the planned tip $!!! Very disappointed in Zerorez ; be honest about your pricing up front!!!
Our carpets look so much better after the cleaning. I must say that I don't feel that the $60 we paid to have the bedroom treated with your special enzyme solution was worth the money. Our traffic patterns are still quite visible and I expected them to be more muted.
I like the idea of no residue.
Good service and best of all a week after your service spots have not started to reappear.
Professionalism
What I like about Zerorez is their commitment to service and explanation of how their services work during the cleaning process. Their cleaning techniques did a fantastic job, considering a family of six and its level of traffic on a day by day basis in a household environment.
Zerorez's use of no chemicals is also a plus, given that at times people may use to much chemical agents when cleaning household surfaces.
Zerorez's advertisements on radio (such as WRR 101.1) places emphasis on the regard the company places on its clientele and potential clientele.
Excellent result and customer service
Employees were polite, neat and considerate of their surroundings. However, I would have appreciated being informed by the person on the phone there was a $10.00 transportation charge.
No chemical smell. Polite service technician.
No residue left on the carpeting and it stays cleaner longer.
The carpets stay cleaner for longer than when they are cleaned by other companies
Very friendly staff.
The service was fantastic and the products worked great to remove pets stains. I will definitely recommend your company to friends and family.
Professional technician. Carpet soft and not too wet when finished. Like the fact there is no residue.
Chemical free. Small window for arrival time so I'm not stuck at my house waiting for 4 hours.
Have more than one technician Because we had to help move furniture. carpet drying took a long time. Bringing a fan.
The representative was very friendly and not pushy. He explained the options available to us and let us make the decision of the best way to treat our area rug. He was very professional, courteous and did a great job cleaning our rug.