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based on 83445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt & very friendly & informative. Great job!
left my carpet feeling great!
We've tried other carpet cleaning companies but Zerorez by far has been able to handle our old carpet and given it new life. As your technicians work one can see the beautiful results before your eyes. We'll be keeping our carpets a bit longer before we replace them. We're very happy with Zerorez.
The guys were fun and knowledgeable and very thorough in their work. They worked with minimal disruption to the house and the results are amazing! !!!!!!! I have already told friends about your company and will use you again and not even entertain using another company! you should tjank the American Per Spa and Resort for the referral. Thanks Ev!
Chris got out stains and made the carpet look like new. His side-by-side comparison of the before and after results was amazing.
The pre treat machine was something I've never seen before. Excellent job!
Fair pricing.
There was some confusion regarding my appointment window...it was taken care of -
Tim Was Very Courteous And Did An Excellent Job On The Carpets. We Are Getting Our House Ready To Sell And Were Afraid The Stains On The Carpets Wouldn't Come Out But They Did And Look Fantastic! I Will Request Tim The Next Time I Use You Guys; He Was Great!
Great customer service! Carpet looked fabulous after treatment.
After the carpet was dry it looked matted in traffic areas. It appears to have needed more brushing.
The products used on my carpet were very effective at removing the stains. The technician was extremely knowledgeable about the process and answered all of my questions. He was friendly and professional.
Fast, very clean and service guys were extraordinary in their attention and service. This is our 4th or so service by you and the best so far.
Probably you people do a great job and you should based on what you charge. We got an estimate on what the cost would be and it was $577 for according to the two men that came by and said it would take at least two hours to accomplish the task. Please understand I'm not a nuclear scientists and this is not my first rodeo tho. They left with the agreement that we would earnestly give this consideration which we did and they also were to call us back and tell us if there was a better price that they could come up with. We did not hear from them therefore that must have been the best price that they could come up with. We will go with someone else even though that we liked the concept. First name removed
The price I was told initially by the technician was changed after the work performed, there was an area I showed the technician that did not come out. The comement was that I should hav ebought the more expensive package. Also I've never received the gift card for Fullers Jewerly and I was told that would be mailed to me on a Friday.
Great customer service & technicians!
Fast service personablevand knowledgeable techs. Clean carpets thorough
Dan was very knowledgeable and courteous. I will ask for him when we call next time to get our carpet cleaned.
The only thing I am having a problem with is there is no place on the pdf receipt for me to request the $100 gift certificate from the jewelry store??????? How do I get that? I heard this on 98.7 radio and told the operator when I called Zerorez for service. Dan told me there would be a place on the receipt sent to me via email to request the gift certificate
Thank you for your help,
Name removed
Phone number removed
It was quick, simple, and my carpet looks great. Joshua was very communicative and helpful.
No soap, no odor, good technicians, arrives on time, replaces furniture, takes care of furniture and decorative objects, good company
The technicians were great, and the carpet cleaning system is fabulous. The BIG drawback was that I requested a morning appointment, and it was close to 3 PM before they were here and getting started. When we went to bed, the carpet was still quite wet. I feel like my time was not respected, and it took an entire day and we were still not able to put things back like they were.
I paid for three rooms and extra for a hallway and only 2 rooms were done
Your cleaning service is both effective and professional... this is the third time I've cleaned my carpets with Zerorez....however, I was assured I would be given a courtesy call 30 minutes prior to my anticipated tech arrival.... there was no call.... so he's at my house in North Dallas and I'm at work in Frisco....made him wait and drove home in 15 minutes! Not a good plan for anyone..... did call in and complain.....
Prompt, friendly, convenient, fast. Great results!
Everyhing !!! Ya ll r the best !!! Loved my tech that came out. So professional
Blessings
First name removed Coleman
Good friendly service - answered all questions....called ahead to confirm time and was prompt.
I like the fact that the carpet is cleaner than when it was done with soapy products.
Professionalism and thoroughness of employees
I like the "no chemical" process. The tech's were nice and efficient, however after
me moving the smaller things out of the way I would have liked to have had ie: bedside tables, smaller occ. chairs and small chests moved to clean under them as was done the
first time I used Zerorez.
safe for children, fast drying, excellent results