Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83446 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 20, 2013 — Rated 10 out of 10 by Leonard Brannon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

your rep was informative and very helpful. Job was done well.

Report a concern   November 20, 2013 — Rated 7 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have only used you once so far.

Report a concern   November 20, 2013 — Rated 3 out of 10 by S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had a morning appointment and waited All day, I called at 1:10 and was
Told that some one would be here in 20 minutes. This was my last week-end day off
Till January so I did have plenty to get done. Some one did show up almost 4. I rolled up two area rugs
In one bedroom to the end tables. I was gonna ask for help to lift them and pick up rugs so
They could clean and I forgot, they started in the back so I didn't walk back there again.
They didn't even open the closet to clean & there is a dirty line there now.
So not the cleaning I was expecting from the endorsement from k luv radio.
They also said it was not very wet at all but my bedroom & bathroom were still wet the next day

Report a concern   November 20, 2013 — Rated 7 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

The service and results was great. The attitude about the add-on pricing and disclaimers about room sizes was a bit much. I would hesitate to call you back based on that alone.

Report a concern   November 20, 2013 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Done in the time said they would, no smell, and no residue.

Report a concern   November 20, 2013 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning process leaves our carpets looking like new with minimal drying time.

The service tech was very efficient and courteous while doing his work.

Report a concern   November 20, 2013 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets were cleaner. The technician worked hard to remove spots. I was very satisfied.

Report a concern   November 20, 2013 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service and the incredible product. Thank you for coming back a second time so promptly. Very knowledgeable staff and friendly. Really answered all my questions. Thank you for the suburb service. First name removed

Report a concern   November 20, 2013 — Rated 9 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient

Report a concern   November 19, 2013 — Rated 8 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Overall I am very pleased with the service I received. A split in the seam of my carpet was revealed after the cleaning, and a technician returned promptly to check it out. It appears to be a manufacturer's default and unrelated to the cleaning process.

My only request for improvement on future cleanings would be that more of the water be extracted. It seemed to take a longer time to dry than I expected (4-5 hours).

Report a concern   November 19, 2013 — Rated 10 out of 10 by G.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that the carpets were so clean. The two men were very quick, but very thorough in completing the job to my satisfaction!

Report a concern   November 19, 2013 — Rated 10 out of 10 by Trish Fletcher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly, professional, timely, and most of all honest. Majority of the rooms did not need additional treatments so we were not sold services that were not necessary.

Report a concern   November 19, 2013 — Rated 9 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The clean feel with no shampooing!

Report a concern   November 19, 2013 — Rated 2 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

In past years we have used you for 2 reasons, You clean the best and you are LDS. I referred you to everyone I knew and did so knowing you are the best.
I have no doubt that you are the best now but you have totally priced your services out of the average person's reach.
I do not believe that near $350.00 is a fair price to do 2 side chairs and a sofa. I will try to clean them myself.
Thank you,
Sidney and Tom Last name removed
8001 Jolie Drive
Ft Worth, Tx 76137

Report a concern   November 19, 2013 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great

Report a concern   November 19, 2013 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job done. Will certainly recommend. Best cleaning in years.

Report a concern   November 19, 2013 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets look better than they usually do after being cleaned.

Report a concern   November 19, 2013 — Rated 10 out of 10 by Joane Foy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is so nice to have the carpets cleaned. It dries in no time and looks great

Report a concern   November 19, 2013 — Rated 8 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

The pet treatment was an unexpected expense I didn't anticipate. From your radio ads, I thought your pre-treatment and cleaning took care of pet stains.

Report a concern   November 19, 2013 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech (Daniel) was very personable and provided great service.

Report a concern   November 19, 2013 — Rated 10 out of 10 by Bobby Terry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the most effective and professional company I've ever dealt with. I love Zerorez and everything about them. Dan Jackson was awesome!!!!

Report a concern   November 19, 2013 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Luke was very nice and professional, he covered his shoes to come into my home. He was very knowledgable about his product and services and was very kind to my inquisitive kids.

Report a concern   November 19, 2013 — Rated 10 out of 10 by J. R. Mendoza Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tools you use are awesome! My carpet was in bad shape because of my kid and two pets. The carpet turned out great! The gentlemen that did the work were very professional too.

Report a concern   November 19, 2013 — Rated 10 out of 10 by Y.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was promp, polite, and did not try to sell me ten million more things. He was here several hours and worked very hard. My house smelled great and I am very pleased.

Report a concern   November 19, 2013 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that came to my house was very professional and knowledgeable about Zerorez. the job was done very well and look great when he was done, and dried very quick still looks good. Will definitely use again and recomend Zerorez.

Report a concern   November 19, 2013 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job! The tech was courteous and thorough. I love the guarantee. Love this company and will recommend to everyone.

Report a concern   November 19, 2013 — Rated 5 out of 10 by T.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The areas in the tile in my kitchen were not cleaned. There is a distinguishable difference in the area cleaned and not cleaned. More significantly, while I have no way to prove this the 2 year old Sony television in no longer works. I took it back to Best Buy on Sunday after your service and they said that it could not be repaired and appeared to have been dropped. I may be reached at Phone number removed

Report a concern   November 19, 2013 — Rated 8 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

When I went on your site the first time I never received a response. A year later I decided to try again and called for an appointment. The lady answering the call to set the appointment was not very informative about the service they offered. I really just went by what I heard on the commercial because she could nott answer my questions.

Report a concern   November 19, 2013 — Rated 10 out of 10 by Monica Carr Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with our technicians. We loved the black-light effect where we could see the stains. We appreciated how the technician told us how to best treat future "pet accidents". The hot-water with the medal suction thing was amazing. Wow! And then to be able to see what is coming out of our carpet via the clear capsule was very helpful. The finished product? Wow! Just Wow! Cody and his trainee, George, were very thorough and concise; friendly and trust-worthy. My friend, Tony Zazza with KVIL has been plugging zerorez for months. So glad I listend to him. We will be recommending zerorez AND having them back out, when that time rolls around again. Thank you, zerorez, for your professionalism and your totally 100% and beyond Green affect. We are fans of zerorez!

Report a concern   November 19, 2013 — Rated 9 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they don't use chemicals and my carpet is dry in a couple of hours instead of the next day.


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