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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had my carpets cleaned Monday (2/10/14)and was very satisfied with the cleaning itself. I called and spoke with Thomas on Monday and told him I thought there was some miscommunication between myself and the technician. The technician talked to me about a "protectant" that could be put on the carpet after cleaning. We never discussed how many rooms nor the cost. I never said "Yes" I wanted this to be done. I was wondering why the bill was higher that I expected but waited till I got the email to investigate. I immediately called and Thomas told me I would receive a call back by 6:30pm on that Monday after he spoke with the technician. I AM STILL WAITING ON THAT CALL AND THIS IS WEDNESDAY! I am highly satisfied with the technician and the carpets look great. I have used Zerorez for several years on three homes that I own. I would like to get this issue resolved.
Professional and courteous! Job well done! My technician actually got on his hands and knees to smell the carpet for one bad spot to be certain it was indeed clean! I only use Zerorez! Going to try the grout cleaning next.
Friendly representative. House smelled clean. Carpet looked wonderful
The gentleman that came out to pick up the rug was very polite and knowledgeable.
Definitely the brush that buffs up carpet. :)
The professional service was wonderful and the carpet looks great!
Green clean
This is the cleanest that my carpets have ever been. Also the tech's are clean cut, nice , and timely.
It Works!! I have used it twice.
No chemicals, carpet very soft after cleaning.
Excellent cleaning,my carpet feels so soft, smooth and clean. Thank you
Your servicemen were friendly, courteous, timely, and efficient. The cleaning was very effective. Thank you.
The service people are always so nice and helpful.
The technician did a good job all the way around.
Was great, the guy who came out was wonderful. Will use them again
Not sell extra services and run up the amount that you have to pay.
The hot water system
Although we were very pleased with the carpet and tile cleaning, there was a problem with the process of sealing the tile. Relying on the technicians as the "experts" turned out to be the wrong decision. The tile should not have had a sealer put on it; consequently, our hallway (wood) is now dulled due to the tile sealer being tracked onto it. On top of that, the entryway (also wood) got scratched by some of the cleaning equipment.
No chemical smell,very clean & quick
How clean my carpet is and how the associates are so professional.
Made the carpet look better then any others out there. Joseph was very knowlable and friendly
Zerorez Always does a great job.
Roy was fantastic at demonstrating the effectiveness of your products an the results were great!
You always do more than we ask. That in itself is a selling tool about which I can tell my friends. The only thing about your service that I don't like is that you do not include or mention anything about the extra $10.00 fuel charge that you add to your price after you get to our house. That rubs me the wrong way that there is an adder for gas when we have been paying more than $3.00 a gallon for several years. My yard man tells me up front that, if gas gets over $4.00 a gallon that he will have to charge me an extra $5.00 per mowing. Well, I can handle that, because I know it is coming, but his price will automatically go back down when the price of gas goes back down. I hear your ads every morning on KLUV and Jody Dean never mentions the hidden charge in the price deals you offer. Well, Why not?? I will certainly tell my friends about it and I will ask if there are any hidden charges the next time I have work done by Zerorez... Fred Rasmussen
NO chemicals, fast drying no smell. Done quickly
prompt courteous service---liked my service tech alot---Randy Jones
person did a great job cleaning the carpet. It seemed to really restore the appearance of the carpet more than when done by other service providers.
There was only one place I needed special cleaning from where my dog slept and its still there. I will say that it is hard to see, so on your next visit, I'd like to get that taken care of.
Honestly the work you did and your serviceman was excellent. The ONLY reason I'm not likely to recommend is price. $400 for an over-sized couch an area rug seems very high to me and not something I would do again. Again, Joe was great and he did a great job - but the price was just too steep for us.
took stains out