Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85066 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 10, 2014 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals are used and the results are great.

Report a concern   February 10, 2014 — Rated 10 out of 10 by Gloria Porter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We absoutley loved Joshua, he is such an expert. In his job and the way he speaks to the customer. We are completly satisfied with Aerorez this time. Joshua is a real asset to your company, and I hope y'all realize that. My Tile, grout and carpet all look wonderful, we could not have had these results without Joshua and Zerorez. Thank you Gloria & Frank Porter

Report a concern   February 9, 2014 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's clean

Report a concern   February 9, 2014 — Rated 9 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   February 9, 2014 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very prompt and thorough. Our technician was very knowledgeable. Excellent job!!

Report a concern   February 9, 2014 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets come out looking new, they smell better and the technicians are professional and courteous.

Report a concern   February 9, 2014 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The assoincredibly incredibly helpful and explained the process and even helped us move everything correctly. Our carpet looks fantastic and we will be using your business again. Thank you!!

Report a concern   February 9, 2014 — Rated 10 out of 10 by Michele Harper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It cleaned my carpets very well

Report a concern   February 9, 2014 — Rated 10 out of 10 by Stephanie Eubanks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly professional and knowledgeable staff and techs. They did a amazing job on my floors and hallway. I will use them over and over again and recommend to everyone.

Report a concern   February 9, 2014 — Rated 9 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Lack of chemicals left behind

Report a concern   February 9, 2014 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the products that you use, as it does not leave behind the soapy residue. The others, such as Rug Docter leave behind a film, that attracks continued dirt off of your shoes in traffic paths. Also, Daniel Jackson was very courteous, and attentive to some tough areas. He made sure that I was completely satisfied before presenting me with the final walk through paperwork.

Report a concern   February 9, 2014 — Rated 10 out of 10 by Janis Burgardt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are almost like new. Technician was polite and thorough.

Report a concern   February 9, 2014 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This rating is based on my technician's services ONLY. Edwin in your Carrollton office that answers the phone is a complete jerk. Tried to tell me I didn't have an appointment, told me I couldn't book appointments online, and acted like he was doing me a favor to get a truck to my home 3 1/2 hours after my appointment time. He was rude and condescending and needs to stay far, far away from any of your customers. I will rethink my decision to use Zerorez if that is the only location available to service my home.

Report a concern   February 9, 2014 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

As always....a very good experience due to a very good service. Thank you

Report a concern   February 9, 2014 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician an process was great!

Report a concern   February 9, 2014 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the technian was very professional and the products used were great. We've had our carpet for two years and had never had it cleaned. It looks like it was just installed. Wonderful service and we'll certainly use Zerorez again.

Report a concern   February 9, 2014 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

EXERYTHING, BUT i STILL HAVE 3 SPOTS THAT HE DID NOT GET OUT....

Report a concern   February 9, 2014 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

High quality and cleaned the carpets amazingly well.

Report a concern   February 9, 2014 — Rated 10 out of 10 by Patricia Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet stays clean longer.

Report a concern   February 9, 2014 — Rated 10 out of 10 by Rebecca McMahon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was amazing! Very friendly and did such a great job. I've already recommended him to several friends. We will be using him again in the future!

Report a concern   February 9, 2014 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning leaves the rugs looking great longer. Quick and convenient service

Report a concern   February 9, 2014 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was very clean and smelled fresh. Service was great. Technicians were very professional and efficient.

Report a concern   February 9, 2014 — Rated 9 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism of your technician and the quality of your work

Report a concern   February 8, 2014 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time arrival Great notification system Carpets look great Technician was very professional.

Report a concern   February 8, 2014 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent server.

Report a concern   February 8, 2014 — Rated 0 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Stain and dirt not removed

Report a concern   February 8, 2014 — Rated 9 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The price was reasonable and so far has seemed clean

Report a concern   February 8, 2014 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service

Report a concern   February 8, 2014 — Rated 7 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I liked your product but the service was less than satisfactory. It was during the holiday season and they said it would take three weeks for my wool rug. After six weeks I called and someone told me my rug was drying and they would give me a call back. No one called back so I called again. After several phone calls the manager finally called me and told me that my rug had never been sent out and they would put a rush on it because I was having a party, he also said because they had to do it so quickly I would most likely not get the best results.
Like I said I feel you have a great product, I thought my rug would of looked better but it still looks better than it did.

Report a concern   February 8, 2014 — Rated 10 out of 10 by Jan Arnold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There was no smell and each step was explained to us. Cody did an excellent job and we would definitely recommend him to our friends.


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