Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83451 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 5, 2013 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that harsh chemical products are not used.

Report a concern   December 5, 2013 — Rated 5 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

had an issue with the cleaning that a tech was supposed to come and check out and he never showed up.
I have my entire house cleaned by zerorez on the Tuesday before Thanksgiving, and one of my carpets puffed up for lack of a better word. I called immediately and was told a tech would come look at it and check it out on Friday after Thanksgiving between 10-12.
No one ever showed up. No one ever called.

Report a concern   December 5, 2013 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service professional service rep

Report a concern   December 5, 2013 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent! We have had 3 new pups here within this last year and some accidents. My carpets look and feel brand new again and they are 9 yrs old! Our technician, Daniel, was above excellent! He did a wonderful job! I will highly recommend zerorez to all my family and friends. I'm am a new lifetime customer! Again, your service and employees go above and beyond w their service! If all your technicians are like Daniel, you only get one time to make a good first impression and he certainly achieved his goal! Thank you again and Happy Holidays! Name removed

Report a concern   December 5, 2013 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no residue left behind and dries quick

Report a concern   December 5, 2013 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and very thorough cleaning. Service tech was very good!

Report a concern   December 5, 2013 — Rated 9 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was quick, efficient and good results produced by a courteous and positive associate

Report a concern   December 5, 2013 — Rated 7 out of 10 by L.A.B.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

nothing

Report a concern   December 5, 2013 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality and Courtesy

Report a concern   December 5, 2013 — Rated 10 out of 10 by A.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and knowledgeable. Carpet is amazingly clean and looks great!

Report a concern   December 5, 2013 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue is left in the carpet!

Report a concern   December 5, 2013 — Rated 10 out of 10 by Lanny Staton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the second house I have had clients use you guys. I am a realtor and both times the carpet has looked fantastic once you are done.

Report a concern   December 5, 2013 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How the carpet is cleaned.

Report a concern   December 5, 2013 — Rated 10 out of 10 by Marjorie Seward Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is cleaner and stays that way better than ever before. We were seriously talking about taking out the carpet and replacing it with hardwood floors. Now, we're very happy with the way they look.

Report a concern   December 5, 2013 — Rated 10 out of 10 by Marc Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results and the knowledge and attitude of your tech.

Report a concern   December 5, 2013 — Rated 4 out of 10 by M.A.O.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have used your services in the past and been pleased with the end result. I do have carpet that is quite old, but it has always looked great when you guys have cleaned it. I'm not sure why the result was different this time, but I still had several spots that wouldn't come out and the overall dinginess of the carpet isn't as improved as it usually is. I don't want to get anyone into trouble, but watching the tech this time in comparison to the other techs, he didn't "press down" at all when using the "steamer". I don't really know if those are the right terms, but the process seemed different this time.

Report a concern   December 5, 2013 — Rated 10 out of 10 by Jamelle Sterry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All of it and a really good technician,,,,,,Randy!

Report a concern   December 4, 2013 — Rated 9 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time, friendly, fast and you do not dump your water down my drain.

Report a concern   December 4, 2013 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service and I like your natural products.

Report a concern   December 4, 2013 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was friendly, courteous, and did a great job. My floors are clean and smell good.

Report a concern   December 4, 2013 — Rated 10 out of 10 by Pamela Lester Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast service with quick results!

Report a concern   December 4, 2013 — Rated 8 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Did a great job bring the carpet and cushions back to life! Tks!

Report a concern   December 4, 2013 — Rated 10 out of 10 by E.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got the stains out. Carpets look great.

Report a concern   December 4, 2013 — Rated 10 out of 10 by D.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service and products are outstanding ! Tim did an excellent job on our carpet . It looks brand new after 11 years , I feel like it is still in top condition !

Report a concern   December 4, 2013 — Rated 10 out of 10 by Pam Appleby Zerorez Dallas/Ft. Worth
What do you like about our products and services?

courteous tech and wonderful smell and clean carpet

Report a concern   December 4, 2013 — Rated 10 out of 10 by Tom Atkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

efficient, courteous, prompt-a good experience-tom atkins

Report a concern   December 4, 2013 — Rated 10 out of 10 by Karen Johnston Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have been impressed with the scheduling team and their communication, the technicians and their professional approach to our home, and the condition of the carpets between cleanings. This is our second experience with two different teams, and the experience exceeded expectations both times. We will use no one else for our carpets!

Report a concern   December 4, 2013 — Rated 8 out of 10 by M.A.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cleaning process is fine, we would use you again but the prices are on the upper-end for seniors like ourselves.

Report a concern   December 4, 2013 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, curteous, and timely tech.

Report a concern   December 4, 2013 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very well trained and did a very thorough job and explained what he was doing/adding to the carpet to try to dispel the pet urine odor smells and stains.....


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