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based on 83451 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice, polite technician; carpets look clean; they feel a little stiff, but they look nice and I know they will soften back up quickly.
Jonas' (the technician) attitude was great and he did an awesome job!
I especially liked the concept of green, no chemical cleaning technology
The two men that showed up to clean the carpets were very professional and they were in and out in 45 minutes. I will use this company again.
That I called with a problem and someone immediately came out and fixed it!
Very Professional and did a great job
Great job, carpets look like new.
attendant was very nice; very prompt response time to my request; good job on carpet
The way the carpets look after being cleaned, the ease and pleasure of doing business with Zeroz
I think that your company did a better job of cleaning my carpete than previous companies. In addition, the personnel who came to my house and performed the cleaning were very friendly and they worked very hard to make sure I was satisfied with their work.
They work, it's that simple.
The was no soapy odor with the carpet cleaning, just a fresh clean smell.
My carpet looks brand new! I'm very happy with the product used to clean the carpet and the service!
Follow up on phone calls back to the customer to resolve previous issues.
The serviceman was great and worked very hard, especially on getting out the cat urine smell from my back room. However, it didn't remove the smell totally. I have called back and will have it done again on next Tuesday. Soooo, maybe after that I can give Zerorez a 10!
Weather was bad on the day carpets were cleaned and only getting worse. I wish the service technician had informed me I could reschedule that day! Also, two love seats and one wing back chair were not moved and cleaned under. The next day I noted a spot on one of the carpets. I called to see if someone could come out and clean the spot as the technician said I had 30 days to call if I was not satisfied. When I called they said they would gladly come out and give me an estimate to 'spot treat' the carpet. I paid almost $700 to have everything cleaned and I am expected to pay MORE? Very frustrated and disappointed!
I have been very pleased with the results . . .carpet feels like new.
Very friendly and professional service. We really weren't sure our carpet was worth cleaning, but it looks great! There were a few stains in my kids' bedrooms that did not disappear completely, but overall the carpet looks wonderful. Also, we appreciated the plastic shoe booties the representative left for our family to wear while the carpet was drying.
I liked that the brushing action took more of the pet hair out of the carpet.
The gentlemen were very nice and my father in laws carpet is clean thank you soooo much
My carpets look better than I hoped they could ever look again.
Our guy was great and we would definitely like to have him clean our carpets next time !
Technician had started 7 months prior and was not very friendly and appeared to be worried about his I tunes more than cleaning my carpet. The carpet was not cleaned as through as our previous experience with Zero Rez. We did not receive our $100 dollar gift certificate to the jewelry store, as promised in the promotion advertised. Miguel our Tech was focused on getting to the next job. Overall not a good job, we still have stains that was not removed as promised by him when he arrived. No final walk through completed prior to his departure.
The non-chemical clean, no fumes, no smells, just clean.
Arrived on time. Carpets are very clean at a reasonable price.
Service was prompt & friendly & tech was very knowledgable about services
My rugs came out looking fabulous! The gentleman who came out was very nice, quick and customer service oriented. The most bang for my buck I've gotten with a carpet cleaning service.
The cleaning was very good and the service rep. did a very good job.
Established company. Recommended by trusted sources. Result: Clean carpet. Fast drying. Knowledgeable staff.
Quick and easy. Serviceman very knowledgeable.
I never got my invoice.