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based on 85066 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was fast, and didn't smell like chemicals
the quality
Polite...clean and the products work!
The best carpet cleaning company by far, in my opinion. We are very happy with the results and very pleased with the professionalism and courteousness of the technitian. We will definately be using only Zerorez for carpet vleaning from now on!
The sservice tech was friendly, thorough and on time. He did a great job cleaning the carpets.
No chemicals, the carpet dried within a few hours, and the process was fast and efficient.
I have used your co. both at my residence & my office, love the quality of the work. Think your prices are a little steep and when you say you clean 2 rooms for x price, that means with the furniture in it. That is kind of deceiving, that is not an "entire room" Not a fan of semantics.
Your team of workers was amazing. This crew was the best I have had in my home. They were courteous, friendly, knowledgeable and good at their jobs. Excellent sales people too!!
The professional manner in which the carpet cleaners approach their job.
D C did a great job of informing me of the difference in your method and that of others. He tended to business in a pleasant way.
We intend to have D C return and clean the tile in our home.
Name removed
This last technician (Keith) was excellent and did an amazing job. The tech we had a few months back really did not do nearly as good a job. We are very pleased this time.
Our carpets have not looked that good since they were installed. We are very pleased with the results. The technician was very friendly and worked hard at getting all the stains out of the carpet. He did an awesome job!
On time, competent, thorough, knowledgeable
Service is A number 1
You are so clean and tidy and so professional at all levels
Friendly, helpful service man. Thorough cleaning. No detergent.
Fast friendly service.
Everything was great! Dries fast and my carpet looks amazing I will continue to use you guys!!!!
The cleaning is not with harmful chemicals. Thomas made sure we were happy with the reclean. He is very professional!! Thanks
professional service
Because the company only uses water and no chemicals. Also the guy that cleaned my carpets explained to me the procedure and did a great job. My carpets looks and feel so good. He was highly qualified and efficient. He was also very courteous.
I was charged for a trip fee that I wasn't told about upfront. Furthermore, the urine odor was not removed in one of the rooms. I am really disappointed and hope that someone will call and have them come back out and redo the family room.
The technician was right on time, very courteous and did an excellent job on carpets that hasn't been cleaned for seven years. I had used a spot carpet scrubber for pet accidents and over time, the carpet developed obvious round spots where the shampoo left in the carpet had drawn more dirt than the surrounding carpet. The carpet looks like new now.
I especially liked that, with no residue left, my carpets should stay cleaner. I also appreciated that I wasn't pressured to buy other services. I will definitely use this company again and will recommend it.
Natural products. Friendly, efficient and knowledgeable staff. Excellent service. .great job...give Ron Self a raise!
I appreciated Ron Self's professionalism and experience as he cleaned my 7-year-old carpet. He got out some hard spots that other carpet cleaners have not been able to remove. He definitely went the extra mile and also gave me some great tips to prevent future stains, save money and maintain my fresh-smelling, almost like-new carpet.
Good prices. Technician was super friendly and professional. Service was everything I had expected and more.
Great, knowledgable technicians. Great customer service
I emailed this in but have yet to have a response.
Invoice 123262 for a point of reference.
Wednesday I called in to place a service call after hearing your ad on the radio. RJ Choppy on 105.3 the fan Dallas advertised the “$100 fullers jewelry special”, and I use quotes because that’s what he said and has been saying over and over again. I placed a service call for Thursday afternoon, and requested 3 rooms plus a closet added on. I also told the guy making the reservation if the pet treatment was only $20 or so, I’d be willing to do that as well.
Yesterday they come in, my wife is there and she’s sometimes an easy target. Well your guys took FULL advantage of that. They broke out a black light, went over the whole house, and literally scared her into doing every room in our downstairs. They put a real hard sell on her. They also told her “You’re husband requested a pet treatment as well, that’s an extra $180.” Which is COMPLETELY against what I spelled out over the phone. They also told her this treatment would “take away the smell so they don’t pee there anymore” when referring to pet stains, and again I’m quoting what my wife was told. What I expected to be a $150 to $200 service call became a $425 invoice, THAT is not only ridiculous, it’s bullying. One of the rooms he added on that I was even charged full price for has about 20 square feet of carpet to clean, less than the closet!
Adding to this, they did an incomplete job. Your guy promised your “special pet deodorizer” would remove all the smells and stains from the carpet. Well they missed some spots, there’s plainly a pet stain right in the middle of the main room that they didn’t touch. They also didn’t clean a good portion of the bedroom closet, which is why I initially placed the call. I had a cat pee in there, and they didn’t clean the area the cat peed on. You can plainly see there’s no brush markings in that section from your equipment, it still smells like cat pee, and it was dry and untouched unlike the rest of the carpets in the house 5 hours later. Finally to add insult to injury, your pet deodorizer doesn’t remove the odor to where the cat cannot smell it. 2 hours after your guy left, the cat peed on one of the same spots near where your guy missed the main room stain. Maybe its because your guy didn’t do a thorough enough job, I don’t know, but the work was shoddy and unacceptable.
And to add insult to injury, your guy left us NO fullers gift certificate. Also your invoice says it’s an $89 gift certificate? Well that’s just the cherry on top of a great big crap sundae.
At this point I’m pretty upset, upset enough to begin filing complaints with anyone who would listen and telling everyone I know (friends, coworkers, social media, etc.) about this situation. Unless you work to make this situation right, I will begin my campaign. The ball is in your court, and I will begin Monday morning. I don't know what you're willing to offer, but it better be good.
My carpet looks awesome and the guy was very nice and let me know about everything he was doing and did a great job! Yes I will recommend you to all my friends. Thank you!
Very good work was done with care and the carpet looks clean and nice.