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based on 83453 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning process left streaks in my carpet, most likely from the wand. You can see where the tech worked his way back to the door by the way the streaks fan. The techs were good, professional in dealing with us and we appreciate that. The stains were gone. It's just those slightly grayish streaks that don't vacuum out.
Already spoke with someone. They are sending me a $25 gift card.
Made our carpets look brand new - even with pet stains. Thank you!
Better communication when a rug is sent to the factory for cleaning. I called several times for updates, but no one actually called me back to provide any indication that you knew where my carpet was in the process. I did not object to the time it took to clean the carpet, but I would have greatly appreciated acknowledgement from someone who knew where my carpet was located and where it was in the process.
Very good job
up charges cost as much as the cleaning & fuel charge was not advertised
The technician was very through and was concerned with doing the best job he could on our carpet. We had a few stains from the previous owner and was able to completely get rid of all but one and it is very faint now. The carpet looks great and the best thing is I know its clean now.
good work cleaning, and additional advice as the home is cleaned for additional services
Carpets are clean when the technician leaves.
very efficient and helpful service guy
great job of cleaning the carpet
Friendly and knowledgeable service technicians.
Zerorez did the job! They were able to thoroughly clean the carpets and remove all the stains and smells of previous owner. Thanks Zerorez!
I like that there is not a long delay to get an appointment, and the technicians arrive as promised. I like the "green" cleaning process and the courtesy of all of the representatives!
Loved that there was no "chemical" smell when the team was done cleaning, and the areas were safe for my children even immediately after cleaning. Also, the team that performed the service - Joshua and Max - were INCREDIBLY professional, friendly, and a true pleasure to work with. This was my first experience with ZeroRez, and because of how wonderful Joshua and Max were in the service call, I will use you again!
3rd time using Zerorez and have been less impressed each time. Carpet really spotty
My carpet looks fantastic!
The techs are always friendly and do a good job.
Convenient fast and affordable
I asked to have carpet stretched but no one advised when I called that we had to move all the furniture in the room just that the tech would look at it when he got there and he didn't have enough manpower to move when he was there. More info at time of call in would have been great. Did not get carpet stretched. Living room couch and love seat were cleaned around and not moved and we asked about it while tech was there and he advised no extra charge to do it and no problem. We could have moved the couches for him if I had known he was not going to clean under them. Very disappointed.
The guys said they sprayed Pet cleaner beforehand, but it didn't seem like they did. In just one week, we could smell the pet odor.
Fast drying time and no apparent residue
Clean carpets!!!
There was a big stain left in the hallway that I didn't notice until after my service tech had left
no smell or residue
The carpets look new after they were cleaned. And I was able to make an appointment for the next day.
I like it because it is the green way to clean. The carpet was very bright and clean looking with no residual chemical smell.
we had better results using Zerorez than anyone else we've tried.
The technician was prompt, friendly, and extremely knowledgeable about the service. This was the best my carpet has ever looked after a cleaning. I am particularly impressed with the recovery of the fibers of the carpet which were flat from traffic. Thank you for an excellent experience. It certainly lived up to the advertisements.
The service was excellent the job was done quickly and my carpet look like new again.I would very likely recommend and have service done again.And both gentle that came out to clean our carpet were very professional and kind. I would like to say Thank you for such a awesome job on our carpet.
Thank You
IDA
The service man did an extremely good job. He was so nice and friendly. I would recommend you to guys to anyone.