What our clients think of us!

carpet is very clean

Our whole experience was great. Your technician, Justin Watts, arrived at the time promised and was very nice. He explained all the steps to the cleaning process and was very thorough. We will definitely be calling again. Thank you for doing such great job.

Green products; friendly service

I was not pleased when you cleaned and protected the carpet the first time, and I said so in your survey. You called me to reschedule and sent a person named Tom out. He was professional and did an excellent job, excellent.

All anyone can ask for is if something is not as expected is to make it right, and that is what you did.

Thank you,

Michael

I can tell that the carpet is really clean.

He cut the tape and mastic used in our air conditioning and put it back together using zip ties after I was told he had tape and mastic in the truck and would put it back the way it was. Not to mention I was quoted $350 for service and then he tried to sign me up for another $500 in additional cleaning. False advertising. Service Techs should do tech work, not sales. If you wanted to sell additional services it should be done on the phone when I make the appointment, not after.

Prompt arrival and hard working, efficient people. Good result

Great job!

Our carpets are still stained and there was damage made the drywall and paint from dragging the heavy hose against them. We're VERY unsatisfied with the $450 worth of "cleaning: we paid for. We were the one's who got soaked and hosed...

All the people that I have worked with over the years have been extremely nice and easy to work with. the results always look great.

We have used your company for several years and we are so impressed. We like your work, your employees and that you take such great pride and care in your services. Our carpet always looks great.

Although the technician told me there was no guarantee the pet treatment would work, the room smells 100 times worse and none of the stains were removed

Why do you assume I am disappointed?

The technician--Mr. Brackeen-- was personalable, explained what he would be doing, what he was doing, and was informative of the services, and what would be required to remove pet odors, and other issues.

Thomas was very knowledgable and was more than willing to reclean the carpet and remove the stains that were missed.

The techs are polite, knowledgable and I don't feel like they are trying to sell me something I don't need.

Very knowledgeable employee. Older carpet cleaned better than expected.

Both techs were great. The only issue I have is that the techs moved a chair on the front porch to hold the door open and did not put it back.

Also they adjusted the ceiling fans in two rooms to have them dry sooner. I am short and handicapped so I cannot fix them back. Will have to ask someone to come over and fix. I wish they hadn't done that or told me what they did before leaving. Besides that I love your company.

Outstanding job. My carpet is extremely clean! Looks brand new,

Based on the radio ads, I was expecting a much better result. We paid over $700 for carpet cleaning, flash, topical, and protection treatments to eliminate pet urine odors. After the carpets have dried completely, the odors remain. Your technicians were great, friendly and very professional. If you have a product that can "eliminate" the pet odors, that would be fantastic.

Eco -friendly and pet friendly.

Carpet looks great every time and the cleaning is so fast.

The greatest need I had is removal of dirt from a carpet which is in an area of heavy traffic in the living room. This area is not clean; the rest of the living room carpet is fine. Are the cleaning materials Zerorez uses suitable for removal of soil described above? No pets -- just an area used as a main walkway between the entry of my condo to the rear. I hope this area could be re-cleaned. If so, please call me at my business number: Phone number removed.

Thank you.

Josephine ("First name removed") Last name removed

PS. Please know that I was very satisfied with the courtesy, professionalism and appearance of the gentleman who cleaned the carpet.

I used Zerorez services in Florida for years and now in Texas. Always excellent service.

The courteous men and the cleanliness of the carpet

Your products are clean and effective and your services are professional, friendly and pleasant.

Great customer service and kid- and pet-friendly products.

Very kind and knowledgeable employees. Prices were straightforward with NO hidden fees. But above all, the guarantee of a job well done.

The tile cleaning was awesome. The carpet cleaning was fantastic as well.

I call for delivery of all purpose cleaner and it was never delivered and also when you company clean my tile floor, the worker track wet liquid on my wood floor which left the area dull.