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based on 83453 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Liked the guys who did the service. Polite and professional.
Our overall experience with Zerorez was excellent. From the first call for information to the end result on the cleaning of our carpet. Rickey was very helpful, friendly and took the time to do a awesome job cleaning our carpet.
You rescheduled my appointment without notifying me.
A free service with make it better.
no chemicals
Carpet looks awesome!
You need to have 2 man crews so the can move furniture and clean under the furniture I would have rated a ten if there were 2 man crews and move the furniture and clean under them.
the crew member did and excellent job cleaning the carpet
Excellent service,
The person that came out was on time and very polite. He was very helpful when i asked questions about how to protect my carpet and
prolong the life of my carpet.
I have used Zerorez for several years and see no reason to change now.
no soap - spots seem to be really gone this time.
Very happy with the results. There were only 2 stains that I wish could've been scrubbed out, but wasn't there during the cleaning so maybe it is something that showed back up later after the carpet had dried.
I was pleased with the cleaning, however I expected small end tables to be moved and the carpets cleaned under them. I would have given a 10 if the technicians had done this.
It did not smell, can see the results right away.
I paid $120 for pet treatment and it is still stained and smells in one area
Efficient and seems to have done what was advertised
No harsh chemicals, fast dry
Cleaning without leaving any residue and the Carpet actually looks new.
I RESDONDED TO THE $99 SPECIAL AND MY FINAL INVOICE (DID NOT GET A COPY OF RECEIPT)
WAS NEARLY $300 CHARGED TO CC
PLEASE SEND A RECEIPT
I called for an appointment to clean all of our floor surfaces just like last year. The reservations person confirmed that her system showed we had carpet and tile. When the tech showed up on the scheduled date (12/27) he was only prepared to do the carpet. Why did the office not call me to tell me this? I immediately called the office and explained what the tech said and had to make a second appointment for the tile surfaces (12/31). Additionally, I had difficulty understanding the broken English of the tech that showed on 12/27. I already did a survey that was sent after the 12/27 appointment but didn't point out these items because I didn't realize this one question and comments area was all there would be. Other than those items the cleaning of the floor surfaces was done really well. Thank you.
Great Service
I know my carpet is clean without any residue and that the "soap" from the previous cleaning is being removed as well.
Always smells great when finished and the techs are very friendly, professional and do a great job.
Product appears to be environmental acceptable, make my carpets extremely clean being they haven't been cleaned since I purchased my home 5 years ago. Way too long to wait; looking forward to having you do the rest of my home. Your representative was informative, professional, and extremely pleasant to communicate with. (His name was Roy).
Thank You
on time, very knowledgeable, through job
The technicians, both times, where very professional and personable. I appreciate that Zerorez was willing to fix the situation when I was not happy with the result the first time around. When the technicians came back the second time, they were very knowledgeable and completely resolved the animal odor issue.
I like the steam water extraction system
always very professional, and does an outstanding job..
After resolving a slight mis-understanding before starting job, technicians were very professional and did a great job on a very dirty carpet.
Professional , polite, product
i just like the service.
It's natural cleaning
Your technician, D.C., did an excellent job on Dec. 28, 2013. It cost about twice as much as your advertised rate, but it was worth it. The carpets had not been cleaned in quite awhile. We have a lot of old pet stains. (We have not had pets for about 5 years now.) I was somewhat taken aback when D.C. first arrived. He took a look at the condition of the rugs and gave me an estimate which included pre-treating all of the stains. As it was well over $200, my first reaction was to call another company to get a 2nd estimate. We had used Stanley Steamer in the past. However, I had set aside this time for cleaning and I didn't want to postpone it any longer. Usually, two people came, one to clean with the hose and the other to lift and put back furniture. D.C and I removed some of the chairs, etc. to the kitchen and bathrooms, but he replaced everything using the styrofoam blocks he had brought. I was truly astonished when he was finished. I have never seen the rugs looking so good in many years! Really, it was far beyond my expectations. D.C. has a "can do" attitude and I feel he is someone you can trust.
My only suggestion is to qualify customers ahead of time by asking about stains and/or the overall condition of the rugs. I think you should say that it may cost more to treat very old and badly stained rugs. I'm glad to say it was worth what it cost (nearly $400), and certainly cheaper than buying new carpeting!!