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based on 83453 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kyle explained every step he was performing and why. He removed stains that I thought were permanent.
Will, the Zerorez technician was very efficient and did a wonderful job on my carpets. I used the promotion for $89 and although I was asked if I wanted a stain resistant protection, there was not problem when I declined. I appreciate not being pushed into something I do not want. Will took good care of me and in the future I will request him again!
They work. My carpets always look great when you leave.
Go a little easier on selling the extras once the men are in the house.
Otherwise, they did the job we desired.
The carpet looked and smelled very clean. The service men were very helpful and respectful.
I like the professionalism and friendliness of the associate and how my carpets are so clean! No harsh chemicals or smells and the price was right. The first time I used ZeroRez, the associate seemed to get more stains out in the high traffic areas and the second time I was hoping for the same result. He treated those spots but they didn't seem as clean as the first time
I am concerned with the fact that I have had an issue since the first cleaning on December 20, 2013 and as of today it is still not resolved. I can not in good faith recomend a company that I have no resolve with.
I have used several cleaning services in the past. Each time, the representative would hurry through the process, and barely answer my questions. I had a totally different experience with Zerorez! The representative informed me upfront that his job was not done until I was satisfied and all my questions answered! I am EXTREMELY satisfied and all of my questions were answered. I have told my family and friends about the service that I received !
It's truly amazing how my carpets go from looking like I should just get new carpet to looking like it IS new carpet. From the people in the office to the gentlemen that perform the service, Zerorez is nothing but courteous and professional.
The technicians are very knowledgeable and helpful. They are always thorough in cleaning our carpets.
In my opinion, the "pet" stain charges of $60 per room to treat a few pet stains in each room were excessive as well as the $25 charge to clean a small walk-in closet. I like the way Zerorez cleans the carpets, but I felt the "add-on charges" were excessive.
We had had our carpets cleaned 5 years prior, and were worried that all of our stains and grime would not be removed on the first cleaning. You proved us wrong!!! Thank you.
Everything
The appointment was on time and the technicians are very helpful and efficient.
no chemicals
I'm most impressed by how informative the service providers are. They take their time to explain the process and all that's related in a patient and kind way that is not condescending to the customer. I also love the fact that no chemicals are being brought into my home. It's amazing how great and clean my carpet looks! Thank you Thomas!!
Carpet is clean, vewry clean!!! Even the spots that other carpet cleaners could not get out, are gone!!! And there is no chemical smell of any kind.
Friendly staff and very good at what they do
The carpet looked very clean after the service. The gentleman who cleaned the carpet was very professional.
After decades of negative experiences with other companies in your business, what I appreciated most about my first Zerorez cleaning experience can be summed up in three words: results, value, and professionalism.
Not sure. The end result did not seem to be any better or worse than Kiwi, who we have used in the past.
Great technicians and service! Prompt and totally professional!
No chemicals used.
I loved my service guy Jaimie. And the carpet was amazing after he was finished. When I moved here this carpet was horrible and had 2 other carpet cleaners that left it horrible saying it was clean. The technician was very knowledgeable. He told me about pet stains I had no idea the previous tenants even had pets and recommended a special treatment that worked amazingly. Everywhere I had complained of terrible spots his machine pulled up disgusting amounts of pet hair out of the carpet that was causing the heavy stains. YUK! Zerorez was AWESOME! I will definitely use them again, and again! After they cleaned it, now I am happy to entertain company again! I love Zerorez! I'll get the rest of my house done on the next special. Thank you Jaimie and Zerorez!
The gentleman that showed up was professional, informative, and eager to please. I am very happy with my clean carpets. My carpet needed help as my dog got sick and stains were everywhere! I thought I had no hope. He even got rid of two marking stains that were neon yellow! So awesome. I plan to use your services again in the future. My only complaint is against the first person I spoke with while trying to set up my appointment. I couldn't get any information out of him. I had to be super pushy to even find out a price! Forgetting that unhelpful idiot - everyone else was amazing. The little lady I spoke to the day of my appointment was wonderful. She made me feel at ease while I waited for the technician to arrive.
Thank you again. I love my carpet now.
Safe cleaning products and great customer service. Thank you!
on time quick service
Carpets stay clean. Very little "Carpet Shock" from the process. Fast drying. Years of exceptional service.
Very good service and good products used to clean my carpets. Very personable.
Tim was awesome, my carpets are 4 shades brighter. My carpet looks like new thanks to Tim. Please call me or email me in 6 months so I can have them cleaned again.
Thank you so much, Tim