- Phone: (214) 372-5326
- Visit Website
based on 85066 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first tech that cleaned my carpet did a very crappie job, I listen to k-luv were zerorez is highly recommended, I knew that they had to do a better job than that it was very unacceptable!!!! James Greenwood did a outstanding job! I will use them again.
Very professional. Carpets looked wonderful after cleaning.
Toxic free products. Representative solicits feedback after he has completed his job to ensure you are satisfied.
There were three stains I pointed out to the technician. Only one of them came out completely. One was from a dog and the other was a beverage stain. The technician didn't indicate that the stains may not come up. They are a bit lighter but not gone. I understand that some stains will remain due to quality of carpet and other factors but it was not communicated that it may be an issue.
No odors, friendly people
my carpet stayed perfect after you guys cleaned it. the gentleman MAX left it in great condition. i was very impressed with his work.
Product really worked. Service was first rate.
I really enjoyed the team that cleaned my carpet, they were wonderful. However, I have been waiting for 5 weeks to get my air conditioner filter and my spot treatment kit that I ordered. The filter came but was the wrong size. When I call your office, no one seems to know how to expedite either thing. I was told a manager would call me back and no one ever called.
I have not had any service provided yet, but I was impressed with Anthony, the tech that was sent out to take a look at the pet stain problem. He explained the basis of the treatment and probable results of treatment. He was very thorough in his examination of the problem and was very polite and helpful. If I decide to move forward with the pet treatment I will call Zerorez to do it.
While I'm sure the service you quoted me would have been excellent, I am not prepared to spend that much money to clean my rugs.
Max was very professional and very helpful
Attention to detsil
I love the non-chemical style of cleaning. Miguel that came out was very nice and very professional.
Great service. Alex- tech was great. Quick and called prior to coming. This is the 3 time I have used.
I love that there were no chemicals used. The carpet is very clean. The technician was professional and thorough.
Fast, friendly service.
fast. clean. efficient.
The tech , while very polite, was continuously on his cell
Texting: not focused on my floor:((
He went to fast, in an upwards down "v" pattern,
Thus, the carpet at the bottom of the "v" pattern
Never got the fluids sucked out. My carpet
Is not clean. If u wanna make this right, then
Plz send me a focused tech and let's do this
Right...
I've used you guys before and I have to admit my initial cleaning was just ok. I was hesitant to call you guys again but I believe on second chances and you had the better priced deal. I was so impressed this time around. I could not stop raving about the gentleman that cleaned my carpets. He was very thorough but efficient. To this day my carpet looks great. Thanks
Only one day out but hoping for no residue. The gentleman who came to house was very polite and professional. My kids said the rooms cleaned smelled like new Carpet. I did not like how bad the outside hose attached to the faucet leaked throughout the whole cleaning. Too much wasted water!!
Your technician was professional and pleasant; the work was done well; and the price was fair.
Great customer service.Job was completed quickly & efficiently
The first cleaning left grooves in the carpeting. The second team sprayed and raked the carpet and then told me to vacuum. It looks better, but I wasn't impressed or happy, to have to have to do all the preparation again just to be left with more work to do. I was very disappointed that they didn't offer to completely correct and complete the problem.
Name removed
First class job and the technician was very personable and thorough!
Like the non chemical approach
The tech was very knowledgeable about the services and polite. He was up front and informed me of everything. He was able to get out the pet stains. One room still has an odor, but I think it's just teenage boy smell.
Everything from scheduling appointment and email confirmation to call ahead. I like the email receipt and how the gift certificate(promo from 103.7 radio) was easily redeemable through the receipt. Very good system/process you have. My carpet looks great too! Cezar did a great job, thank you zerorez!
Very Good , In and out in great time
I had my tiles cleaned, and the grout is a light beige color. Unfortunately, there are still dark smudged areas in the grout where the dirt wasn't removed. The technician said there wasn't much he could do because of the porous nature of grout. I was led to believe your system could restore the grout, but this wasn't the result I experienced.
Nothing.