Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83455 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 24, 2014 — Rated 10 out of 10 by H.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly service

Report a concern   January 24, 2014 — Rated 8 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

It would be helpful to put the types of services offered and their prices on the website so that you don't feel blind-sided when the cleaners are standing in your living room.

Report a concern   January 24, 2014 — Rated 8 out of 10 by U.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Try to clean carpet closer to baseboard

Report a concern   January 24, 2014 — Rated 10 out of 10 by Dave Mack Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of the work and knowledge of the technition (Cesar Sierra)

Report a concern   January 24, 2014 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good price, good workmanship, friendly staff, on time.

Report a concern   January 24, 2014 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

green

Report a concern   January 24, 2014 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service was excellent and very professional. Prompt, courteous and friendly. The carpets look great and were dry much quicker than any other company that I tried.

Report a concern   January 24, 2014 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly and thorough! thx guys

Report a concern   January 24, 2014 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick easy and dries quicy

Report a concern   January 24, 2014 — Rated 9 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The initial customer service for setting up the date and time of service was less than satisfactory but the technician who cleaned our carpets more than redeemed the company as he was very courteous and worked incredibly hard to get our carpets as clean as possible.

Report a concern   January 24, 2014 — Rated 9 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and refreshing. Nice and pleasant associates, very helpful

Report a concern   January 24, 2014 — Rated 10 out of 10 by Betty Evans Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that my carpet gets so clean and that it doesn't have that soapy residew.

Report a concern   January 23, 2014 — Rated 10 out of 10 by Marcela Rhoads Zerorez Dallas/Ft. Worth
What do you like about our products and services?

our carpet always looks like new after you leave!

Report a concern   January 23, 2014 — Rated 5 out of 10 by K.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Do not like the smell and too expensive

Report a concern   January 23, 2014 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price is right, polite people work for you, Carpets look great when they are done.

Report a concern   January 23, 2014 — Rated 9 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CLEAN AND GREEN. THOROUGH, CARING AND FRIENDLY SERVICE. I WOULD LIKE TO BE INFORMED OF SPECIALS ESPECIALLY SINCE I USE YOU OFTEN.

Name removed

Report a concern   January 23, 2014 — Rated 9 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell after the cleaning process
Professional, helpful technicians

Report a concern   January 23, 2014 — Rated 4 out of 10 by C.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When I called in I told the csr tech that I had mold on a mattress but when the tech arrived and took one look at the mattress he say he couldn't touch it. I did ask that he send me an email stating what he found and still haven't received anything.

Report a concern   January 23, 2014 — Rated 10 out of 10 by Kristin Fessenden Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do not use harsh chemicals, yet they do the job! I feel good knowing my carpets are CLEAN and my kids and pets are SAFE!

Report a concern   January 23, 2014 — Rated 10 out of 10 by Jill Wylie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That the results are so good and the workers have been so friendly and helpful!

Report a concern   January 23, 2014 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the "no-chemicals" cleaning products. I also really like and appreciate the attitude of the workers.

Report a concern   January 23, 2014 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service people and excellent cleaning!!

Report a concern   January 23, 2014 — Rated 10 out of 10 by Laurie Mah Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works!!! Our carpets look brand new! You did an excellent job!

Report a concern   January 23, 2014 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell.

Report a concern   January 23, 2014 — Rated 10 out of 10 by Sharon Jolly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians are very knowledgeable and professional. Josh was able to answer all of my questions and knew exactly what it would take to accomplish the desired outcome. He and Max were quick in their execution and the outcome was excellent! They were also punctual and thorough. I'll be asking for Josh and Max for any future scheduling.

Report a concern   January 23, 2014 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the smell and how clean my carpets are now.

Report a concern   January 23, 2014 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Services were great other than the oil spots the truck left in my drive way and the trash bag that was left on the side of my house.

Report a concern   January 23, 2014 — Rated 8 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

My main issue is with the fact that I only have one room and a walk-in closet that are carpeted therefore the specials that are usual for 3 rooms don't apply to me. I have my carpet cleaned mainly because my cat occasionally gets accidently locked in the bedroom away from her litter box. (We try to keep her closed out - not in). When this happens she goes into to closet if it is open and urinates on the carpet. If she can't get in there she does it in the bedroom. So I always want pet stain treatment. I try to explain the size and exactly what I need when I call, but everytime someone has come out they tack on extra charges. This frustrates me a lot!. This time I lost my temper about it because I had been very specific about the space sizes and what I wanted. The tech still tried to add an extra room of pet treatment, however, he did back off the charge when I told him I expected to pay what I had been quoted. Other than the upsell issue, I love your product.

Report a concern   January 23, 2014 — Rated 10 out of 10 by E.D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and professional technician; explained what the process would be and what the results should be. Results were excellent, and I'm extremely pleased. You may use my exact words, but not my name. I will tell others about it myself, friends and family.

Report a concern   January 23, 2014 — Rated 10 out of 10 by B.A.D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Young man was very polite and efficient. All went well and we are fine with the service.


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