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based on 85066 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Phone system is terrible. Stayed on hold forever and scheduled time was 9-11 and no one called. I called at 1:30 and they sent another person by 2:30. He was wonderful. Communication at the office and scheduling is terrible!
I dont appreciate the upselling that your team does once they are in our home. $75 to remove pet odor is what I am referring to specifically. If you cannot guarantee then dont charge for it.
The spots that were in my carpet came back within a week and they are even bigger than they were before. Certainly not up to the Zerorez standards that I have come to appreciate.
cleaned up great and very kind and personable technician.
My carpets look really clean
Great service. Found you on The Blaze tv and we will recommend your service to our friends.
Luke was professional and friendly. I would highly recommend zerorez to a friend .
you are the only ones that don't leave dirt attracting soap.
You were on time, finished in a timely manner, friendly
Safe for children. Carpets aren't soaked and dry quickly as well as all stains are removed.
I love the way my apartment smells and the way the carpet looks. We had a some very identifiable traffic patterns and a smelly cat room and today it's a pleasure to get home without worrying about a stinky carpet.
Chemical-free process and excellent technicians.
Scientific, well- done
My husband did not think it looked clean. Some spots still remained.
Carpet looks much better and your technician was very capable and nice.
good cleaning
Technician was courteous and professional and gave added advice about carpet cleaning
They do a great job!
From the scheduling process to the time the job was finished, all was very professional. The price was good too!
The technician arrived on time - was extremely polite and courteous. Some of the rooms had worse pet stains than I realized... he handled it very well and the carpets are like new. We will definitely be repeat customers.
Thank you!
My carpets looked new!
Perhaps offering a "Whole house discount package".
Maybe adding existing customers to receive annual reminders.
Possibly adding a loyalty program of some sort.
Quality of clean is the best I have seen
The guy who did my carpet did FABULOUS!Zerorez should be proud to have a employee like this. He is very thorough and knows his job. He deserves praise for doing a good job and making things right with me the cutomer. He needs a pat on the back! Again, thank you for making things right. He deserves a raise!
Zerorez cleans much better than other carpet cleaning companies I have used. I do not feel pressured by the up selling tactics used by the other companies.
Knowledgable and customer-focused technician.
The carpet and tile are wonderful now!!! Thanks for great service.
No residue and I liked the fresh smell. Justin was very good and professional.
Right now is to soon to be completely satisfied so just waiting to see how it pans out. The second cleaning was more satisfying than the first.
Kyle Rogers the tech who did the work was very knowledgeable and knew exactly what it took to make my carpets look great. Yes ZEROREZ is more expensive than the last company I used but my carpet looks clearer and smells fresh! My family deserves the best.