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based on 83460 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service rep was knowledgeable, clean, considerate, did everything possible to make sure all questions answered. Job and cleaning were done well
it is a simple process
Make sure the equipment is working.
Prompt, hardworking techs, cleans well. Tim Colby did a great job. Will request him next time!
$10 fuel charge within Dallas city limits is just a fancy way of charging an extra $10.
The carpet was well cleaned and the house smelled great for several weeks.
Quick, good quality, good teck
Carpet looks great every time...great customer service
My only issue was my cleaner showed up 45 minutes early. I did not receive any message prior to arrival. He did do a great job and was very friendly
Professional and quality, Eco friendly products
Cody, who shampooed our carpets was very nice and helpful. I think he did a very good job and gave me some helpful information. I will use Zerorez again.
The guy who came to redo my carpet was very nice and thorough.
smells nice...done quickly...a little pricey
It go my carpets really clean!
great job and the stains do not return
We like your 'empowered water' process. During our time in north Texas we have tried many carpet cleaning companies. Zerorez is the only one we have invited back in to our home.
There were juice stains in the carpet that I felt the technician should have been able to get out. But the stains are still there.
Great work!
The followup, we had a spot that reappeared and you where quick to respond
The quick service and excellent job.
no soaps used
So far the carpet looks splendid. I want to see how it goes over the next several weeks
no soap used
The tech seemed to be in a hurry. Had to ask him to go back to back bathroom to get the blood stain out of carpet. The stain is still there. Randy Jones did an excellent job the first time, Justin was not as complete with his cleaning.
seem to be good products that work well.
Cleans better than any cleaning company I have used!
The tech was excellent. Customer service on the phone was good as well.
Not all stains were removed.
The scheduling was horrible. I requested a morning only appointment. I was told I would be contacted 24 - 48 hours before my Monday morning appointment with a two hour window. I was not contacted at all. I finally called at 8:20 Monday morning and was told someone would call me between 11:00 am and 1:30 pm to schedule an appointment. I don't know what universe you live in but on planet Earth 1:30 pm is NOT a morning appointment.
The associates I met were very nice, well informed and dedicated to making me a happy customer. Even though my carpet had some stubborn spots, they worked at it until the carpet was clean and I was satisfied. Thanks!