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based on 85066 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The are eco-friendly and no harsh chemicals, but they do a fantastic job cleaning. Your technicians are so friendly and do such a good job
Timely, excellent results, no smell= happiness!
This was the third time I used Zerorez. First time was wonderful...loved the technician and we were extremely pleased. Second time...your folks did not show up between the time block (evening). Finally after making several calls, the guy calls me. He's in FORT WORTH doing a warehouse (?) and won't be at our house until 8:40 - 9:00pm. No way that works. We rescheduled for the next day. I told the scheduler that they HAD to be in and out before 4:30 because I had a dr. appointment. They showed up at 4:00!! Did a crummy job and left. THIRD time...showed up just fine, the guy was nice and did a decent job (but stains got smeared instead of removed which just made them look worse...but whatever.) He took an expensive area rug back to your "shop" to have it cleaned and repaired. This was in late November of this year, I think. Was informed the repair would be done but it wouldn't be back for Christmas. No problem. It is now April 9th. The rug was delivered to us April 5th. It has not been repaired. We had the guys take it back for the repairs. I have now been informed that it will be done and back to me in two weeks. Sloppy, folks. Jody Dean may love you (for a price) but I have been disappointed twice.
Quick, friendly and did extra for us
They seem to work, they don't smell and you do what you say you will do
The technicians were very courteous, professional and still personable. I appreciate the care taken with my house, from the footie covers on their shoes to the wall corner guards. Suggestions were made to remove major pet stains, but the procedures were not pushed, which would have put me off. The carpets look great, thank you.
Reduce the price to clean a couch. I strongly believe that it is way over priced for the amount of work to clean one.
carpet cleaned without the chemical smell
the workers were clean hard working and did a thorough job. I felt it was worth the money.
excellent communication.
Pleasant service person.
quick and neat work
The young man who came out to service our carpets was SPECTACULAR. He was friendly and kind and fast and I will continue to use you all regularly because of how well he represented you.
Technicians were very knowledgeable and answered our many questions in a well informed and friendly manner. There was no "hard sell" about Zerorez products, but they did make product recommendations to answer questions we asked.
Zerorez has won our future business.
Anthony was a very nice representative and thoroughly answered my questions.
I love the fact you don't use harsh chemicals
That y'all use water only. However, please require all technicians to practice personal hygiene.
Help your drivers find where the are suppose to be. We had cat urine smell and it was still there after they left and the floor dried.
We moved into a house that previously cats & my son & I are both allergic. The cleaning made a huge difference in our allergies! Everyone was very professional & a pleasure to work with. I will definitely call zerorez in the future!!
The service was awesome. My house smells wonderful and my carpets look new. i just referred you to my mother.
The carpets came so incredibly clean, even the very very old stains came out. There was little to no residue and they didn't take that long to dry. Your driver was extremely courteous and very professional.
clean- odor and chemical free.
Great
Jaime was very efficient and quick, he did both my rugs in less than 30 minutes.
Everything
That it's all natural and no chemicals are involved
Good service, knowledgable tech, sofa looks & smells brand new!
When it's time to clean carpets I will call your company.
Clean, safe, professional
I was unhappy with the results. My carpet did not come out looking as clean as I thought it would. There was a stain that he didn't think would come out since it was a red soda stain which is understandable. But I thought other areas should have come out a little cleaner.
There were a number of small stains that were not removed. I had hoped the cleaner would have noticed and treated them. When I got home I had to use spot remover myself to get them out.
No soap, no residue
My carpet came out cleaner than any other time I had it cleaned. Jamie was real thorough and polite