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based on 85063 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had scheduled carpet, rug and sofa cleaning and duct cleaning. The timeframe I was given for the technician's arrival was 4-6 pm. I asked if this was enough time to do both the carpets and duct cleaning and was told yes but when the technician arrived he made an excuse why doing the ducts would not be a good idea that evening. I think he just knew that it wouldn't be possible given the time. As it was, he stayed until 7:30 just doing the carpets.
I have tried to call a couple times to say I am not happy with the service I received. No one answered. I even tried to press 1 to leave a msg but it wouldn't change over ti the msg.
The reason I had you come out was that the carpet smelled bad like pet urine! When you came to clean you said you would not guarantee the stains but you would guarantee the pet urine smell. I would have not paid $226 if it wasn't going to removed the smell as you guaranteed it would. I repeatedly had my son asked the gentleman who was there to do the work if the smell would be gone!! He said yes 100%!!! It's not!!
I would have been able to just replace the carpet for bout $100 more from an outlet store!!
Can thus matter be corrected or will I be unsatisfied customer who does not repeat my business?
Melissa Fernandez
On Apr 19, 2014, at 4:49 PM, "Zerorez - DFW" Email address removed wrote:
Your service summary is attached.
I was promised an email promotion of $25 off would be honored since I had tried to set up
online by expiration of offer and no one contacted me to schedule. Phone operator said I would get it as did the man who cleaned my carpet. I looked at the invoice today and no discount applied.
Quality technicians, fair pricing.
Always do a good job and technicians are very friendly.
My carpet did not look clean after the cleaning and vacuum lines ( darker and lighter lines) were left permanently in my master bedroom carpet. I kept thinking these would go away after a few more vacuums and that surely these were not permanent discolorations, but they are. I am sorry but I will not recommend Zerorez.
We were not sure what the stains were all over our office carpet but Zerorez got them all out and the carpet looks like new. This process is awesome!
Price and speed
I like the guarantee for stains and the fact you don't use soap
It was a huge hassle to get my floors done. It took two times of your technicians coming out to get them done. Both times they were late and not knowledgeable about your pricing. My tile and grout does look much better, but I could not recommend you to friends or family based on pricing discrepancies and incompetence of your technicians and staff people.
Great cleaning and great customer service!
Quick prompt knowledgeable service.
You guys always do a great job. The man that came out was very thorough and professional. I own a cleaning company and I allways tell all of my customers to call Zerorez to have their carpets cleaned. Thank You, First name removed Johnson
That its not full of harmful chemicals.
Technician could have introduced himself by name and better explained what he was going to do.
The drying time was long. We still had wet areas the next day. But our carpets have never looked better!
Professionalism, and effective cleaning
No chemicals. Max was AWESOME!!
Your employee
The technician quoted prices and services that were similar to what the phone consultant had estimated. Both Gabriel and Paul were polite, helped me move a few pieces of furniture, and were conscientious in treating the stained areas of my dining room. They kept me informed during the course of their visit about their progress and diagnosis of any problems found. The prices were reasonable. I especially appreciate the fact that you don't use chemicals or soaps.
Courteous to homeowner and wanted to do a good job so the customer was pleased. Disappointed he didn't bring the "guards" for corners of furniture and hallway
My carpets look like new
Good quality cleaning without chemical fumes or lasting chemical odor.
Cleaning product smells great. Carpet wasn't soaking wet
Technician was extremely efficient and professional. He did a great job.
I like the idea of zero residue cleaning, and I've liked all the technicians - especially the one from this visit. However, I do not like that the prices and various add-ons are not printed on a takeaway piece of paper (brochure or handout etc) or on your website. My recent experience was the most straightforward. But previously - I felt like I was scammed a bit with various add on services. With one visit I asked the technician what substances were in the antimicrobal solution, and he pointed me to a separate product info website, but I could not find the same information on your website. So, while your cleaning process left no residue, the sales process did!
Have already recommended
Very friendly and do a great job.
There are streaks in my carpet as if dirty lines were left.
Our technician Kyle Peterson walked in and introduced himself and apologized for running a bit late. I showed him the three rooms and he proceeded to get everything set up, he explained the whole process. He moved some furniture cleaned the carpet and put the furniture on blocks. My carpet looks new and smells so clean and fresh. Thanks