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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
I like the service, but did not receive a receipt for the treatment.
Had urine treatment and can still smell pet urine.
The pet treatment does not remove the smell from the carpet. My couches were not moved and cleaned under. Jaime was very nice and efficient. All in all, I was happy with the service but will not get the pet treatment again. Thank you for a job well done.
timeliness arrival, great customer service , carpet results, carefull execution of cleaning , tech went out of his way to make sure we were satisfyed
No soapy chemicals, very good and clean outcome.
We have a well-used carpet and the products used by Zerorez provided the best cleaning of the carpet that we have had in a long time. The service man (Miguel) was courteous, helpful, efficient, and knowledgeable. He deserves an A-plus for his service.
Arrived on time, efficiently provided service, communicated well (spoke English), friendly, helpful, got in and got out--exactly what I expect from a service company.
Very professional tech and great service.
Zerorez cleaned a dog stained carpet that I thought was beyond hope. The technician was professional He was very knowledgeable of the tools and solutions to use to get the best results.
It is amazing that it is only water. Plus customer service skills where excellent.
No obnoxious odors, no residue to attract new dirt.
Confirm the service to be done and price before starting the job so there are no misunderstandings. If customer indicates another area, explain the additional price before cleaning the area.
Friendly professional associate who cleaned our carpets, didn't waste time, carpets looked great.
Your service provider was very professional and explained about every area that was being cleaned. It was a great experience and I have already referred your company to people that wanted to know what I thought of the company.
My carpets look and feel amazing!!
A little frustrated that I spent $188 to treat a cat urine area and not even 48 hours the smell is back. Cat hasn't been near the area since treated.
My carpet really looks clean hooray !
clean, fast, friendly.
Excellent Service! I have tryed other companies and processes but this one had my carpet looking cleaner and smelling much fresher that any other service. Great, Fast service!
Green cleaning. Quick drying time!!
I especiaaly appreciated the great customer service.
Professionalism from the moment you pull into the driveway until you leave.
Friendly, effective, affordable
Brought died carpet to life AND the tech guy was personable and professional
My carpets look really good ! Technician was thorough and explained
Process to me.
Our tech, Kyle was fantastic. Polite and courteous! Not happy with your product. Carpets look muddy and flat. sorry.
Again Kyle was great.
the people doing the work were very helpful, professional and hard working
1) During my call to set up the service appointment, there was no mention of the "$10 gasoline fee" as part of the bill. If there is a standard $10 fee with each cleaning, it should be listed upfront and not be a surprise to the customer after the cleaning has been done and it's time to pay the bill.
2) Your radio and written advertisements may state that there are "no unhealthy chemicals" used in the cleaning process, but all of them appear to state that NO CHEMICALS WHATSOEVER are used. Your company brags about the fact that "your specially treated water" is the difference between your company and your competitors. Your technician used a pre-treatment chemical solution that is "supposed to lift the dirt up out from the depths of the carpet" so it can be cleaned. If a chemical is applied to the carpet before cleaning, there will be some left after the process is done. SO, YOUR NAME ZEROREZ AND YOUR COMPANY MOTTO IS CONTRADICTED EVERY TIME ONE OF YOUR CUSTOMERS ASKED WHY CHEMICALS ARE BEING USED IN THE CLEANING PROCESS.
3) At this point in time, just several days after your cleaning, I have no complaint about the appearance of the carpet. In fact, I'm happy with the job that was done by your technician. However, I have no idea if your promise that stains will not reappear will come true or not, only time will tell. My point is that your company represented itself as providing a service that left no residue after cleaning which is obviously not true if chemicals are applied as part of the process.
4) You were not upfront about: 1)the $10 extra fee and 2)you used chemicals as part of the cleaning process. As a new customer, I consider both of these factors to be misleading and/or false advertisement and as a result they make me question whether I want to continue doing future business with your company.
5) If you expect me to fulfill my obligation as a customer, I expect the same from you without "surprises" and without misleading descriptions of why your company is better that your competitors. I only choose to do businesses that are honest and fulfill their promises. YOU HAVE GIVEN ME 2 REASONS FOR NOT CONTINUING TO DO BUSINESS WITH YOUR COMPANY!!!!
It was easy to schedule, they were ontime, and they did a good job.