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based on 85063 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean and safe
Carpet looked no better after it was cleaned
All of the technicians are extremely knowledgeable. When they start talking about all the science involved with what they do you'd think they all have chemistry degrees. The work was perfect and remedied my severe pet issues without having to replace the carpet or having any over powering chemical smells. The room smells like nothing, which is the goal!
I am typically amazed by the cleaning and tend to focus on how my carpets and upholstery looks when I clean, which it did, I'm horribly picky and its really hard not to get picky about small details, which makes it hard to have other people do things when I know I won't be satisfied with their best. But in all honesty, Joe was just as picky, which made this cleaning EVEN BETTER!
Joe goes over the areas, and then goes over it again three more times. He really cares about the customer experience, he showed me how the cleaning helps the carpet, walked me through the cleaning, had me walk through all the cleaning steps (touching the carpet after the cleaning, treating the areas, smelling the upholstery, noting what might need additional treatment, and even providing helpful information about items I wasn't having cleaned).
Joe was amazing, he breaks down what's going on with your carpets, demonstrates the service shows the how the brush pro works and even lets the customer try some of the cleaning, i know that sounds silly but it really does help having customers have a bit of hands on work with each cleaning, i was able to see how the clean my home would be. I think that all technicians should let their customers try out the cleaning to get first hand experience of their cleaning.
Every technician should aim for the standard of quality that Joe delivers to customers, I thought I had experienced excellent customer service with other technicians (Brad, Darwin, and Joseph), but man Joe Martin exceeded my expectations.
I seriously CANNOT stop raving about Joe. Do whatever it takes to keep him, and train your other technicians to be like him. Because Joe Martin IS WHERE ITS AT! He IS customer service.
No residue
Carpet stays clean with no build up residue. Your Service Rep, Tommy, did a professional job
2nd time I have used and will never use another carpet cleaner.
Your products got the stain out. The technician was on time, courteous, and got the job done right the 1st time.
There were a few spots on the carpeting that didn't come out which I had noted to the person that came out. His initial response was, I can't guarantee they will come out and I don't think extra care was taken to try and get the stains out.
good job. pleasant service man thank you
This was the first time for me to have Randy and he brought a new technician with him, Oscar. These guys were great. This was also the first time for anyone doing my carpet cleaning (have used two other companies prior to Zerorez)to use corner protectors -- very professional. The couch and loveseat look great and the carpet is wonderful also.
Friendly. The two gentlemen were professional. I have 4 small inside dogs and with the birth of a new grandson, I think they have been feeling a bit left out and marking their territory. The house smells and looks wonderful now!
That there is no residue left in the carpet. With previous carpet cleaners I always felt like the carpet got dirtier quicker one I had it cleaned. With Zerorez it stays cleaner looking much longer.
The carpet is super clean, I liked Luis and the job he did. But the carpet was still wet 24 hours later!!! That is too long.
Our carpets had pet stains that I could not get out, and Zerorez got them out! Thank you!
The house cleaned was a new purchase and vacant at time of service. The tech mentioned there may have been a pet in the house. I didn't really smell anything until after he left as it was drying. As of today it smells of pet urine or something odd. He did not recommend doing a pet treatment while he was there. I really think he should have especially since he is an expert of these smells. I also did not receive the incentive offer that was set up at the time of my call to set up service. While I have used your company in 3 other occasions, I am not satisfied with the smell left behind with my recent service. What should I do from here?
I was very pleased with the carpet cleaning! The people who scheduled my appointment were very courteous and helpful when I had to reschedule. Then the day before when I requested that they arrive at the earliest time during my window again they were helpful and courteous. The job that Zerorez did was just great! He was quick, courteous and efficient. I will definitely call Zerorez again next time!
They do a great job of carpet cleaning. The man who came was very efficient and friendly.
I did not receive a call prior to arrival. There is a very long window even when you book in advance and are suppose to be the 1st for that day...did not pre-treat my carpet...not sure if it was sanitized...might not have needed it...I don't know...really did not give me any info...had to ask how much I owed...had to ask how long I had to wait to have my carpet dry...did not get a receipt...only things I liked was it only took about 15-20 min once he got here and did not try to charge me extra....did mention 1-2 things but did not give me a hard time once I said no...paid what I expected to pay which is a plus considering some of the companies I have dealt with
I did not like the method of my delivery today
Tech seemed to go quickly and really didn't spend a lot of time on the areas I asked him to.
Service was as advertised. Technician was on time, polite, and knowledgeable about the process and additional services the company offers. Very satisfied with cleanliness of carpets and tile floor when service was completed.
Zerorez was very professional, showed up as scheduled, and did a wonderful job! The floors in the place look brand new!
Good work
Chemical free & friendly customer service.
Carpet looks clean & feels soft. Stains don't come back
Great job getting all the spots out/
Adil was most gracious and polite. He did his job very well and was very efficient. The hoses are a little cumbersome and need a little guidance around the corners so as not to rub the trim of doors around the corners. I was glad to help the hoses around the corners for Adil as my house is very small with little room to move and my trims weren't in tip top shape anyway.
Shorter waiting period. We waited from 4-6:30 and as we were getting a call that the technician was running late, they found out he was having problems with his sprayer. We had to reschedule but was given a discount for the inconvenience which I appreciated.
I called to get a quote and the individual insisted that someone had to come to the house to do this. I waited all day for someone to arrive (which they did at 1:30) only for them to not even walk in my house but ask me how many rooms I needed cleaned. They proceeded to call their boss (still standing outside) to ask for a quote and then gave me the amount. So, you could have done this over the phone....
There is no left over residue and the carpets are clean.