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based on 85062 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet was too wet when the last service was done. I called and Zerorez and they sent another serviceman to redo the work and make sure the carpet is satisfactory.
The service was exceptional.
No soapy residue left on carpet after cleaning.
However, I have mentioned this for all the years I have been using your service that your cleaning techs need to stop saying that the carpet will be dry withing 45 minutes to an hour or so. When the tech has left my home at anywhere from 11 a.m. or so, when I'm ready to go to bed that evening at 11 p.m., my carpet is still well in most areas. I mention this everytime zerorez comes to clean my carpet and every cleaning person acts very surprised. Your commercials state the 45 minutes also. I have used your company for about 8 years now, and my carpet has never been dry prior to me retiring for the evening. Anyone I know that uses your company says the same thing.
Professionalism. Quick drying. Thorough cleaning.
My landlord emailed me today and stated the following.
Exact Quote: Your lease requires that you have the carpets professionally cleaned and it does not look like this has been done. If so, please forward the receipt, thanks.
J. C. Posey, CRS, CRB
2701 West 15th ST, Plano, TX 75075
Tel:Phone number removed, Fax: Phone number removed
If the carpets don't look clean then I need to speak with someone. I spent almost $700 with you guys!
Kind Regards,
Name removed
The ability to better clean traffic areas inside a residence. The technician was courteous and friendly and he explained Zerorez uses a protein based cleaner which doesn't work well on traffic areas. The spray appeared to work well on the carpet where our cat regurgitated (he's getting old, until the carpet dried. These spots were still easily noticeable. And of course the traffic areas still remain.
The raking of the carpet, clean fresh smell, the heat of the water killing any living thing in the carpet. My floors look fantastic as does the stairs but my couch and love seat are like brand new!
Love it!
Still have a few spots in our closet that he assured us he got out, but when we went in there that evening after he left, the spots were still there.
The original process of getting a quote and communicating. I ended up speaking with 4 different individuals to get the job done until I ultimately dealt with Jeff. It was a great job once done and I appreciated the 2 different rounds of technicians. Mitchell, Caryn, and Miguel did a great job!
My sevice technician, Tyree, did a great job! He was fast, courteous, he threw in the staircase at no charge, the carpet looks super, and I really liked him.
Called immediately after the technician left as he caused damage to our bannister - scraped the paint off down to the wood, 3 inch scrape on 3 sides-. I was assured that I would be contacted within 48 hours regarding damage by customer service.Have not heard from anyone and it has been 6 days! I asked the tech. what could be done or who I should contact and he said he did not know. He said their wasn't anyone because this has never happened before. VERY unhappy that there was not follow-up. Also, there was so much water on the carpet it took over 6 hours to dry, and spots showed up within 1 hour after treatment.
Quick, and cleans great!
cleaned entire house very quickly. Technician was on time.
flexibility-to customize the services you offer and that we need
Had to clean along the edges after service man left. Lots of dirt there and I had vacuumed prior to cleaning. Asked him to put something under metal legs of a few items. He said they wouldn't rust because he didn't get that close to them-they did so I have several rust spots. Still some spots, however my carpets were very dirty and he did get 90% of the spots out.
You use no chemicals and the work was done quickly.
I have worked for State Farm for 30+ years. We refer our clients to various Water Extraction Companies for water damage claims. As a result of these referrals, I can get discounted carpet cleaning from various vendors, I opt to pay Zerorez for services because in my opinion, you all do a better job than any of your competitors. I have referred numerous friends and clients to your firm. I can't say enough good thinkgs about your company, employees and product.
Kind Regards,
First name removed E Last name removed
He was very professional and knew his job.
Chemical Free! Great Employees!
No soap on my carpets - great service
Your service was great and you worked with me to have the work done within my time schedule.
The technican was very polite and informative. The only thing I have a problem with is when i called to get a quote i said i had two rooms and i was quoted $99.00. The invoice says its three rooms for $99.00. If I would have known that I would have gotten my hall or bedroom cleaned.
Give a better estimate and not add additional charges on-site
Carpets looked good mostly. There were a few stains that were still pretty obvious, but maybe nothing could get them out.
Your willingness to fix the problem for the job that was not done right
Cleaning Personnel are very professional and do a Great Job!!!!!
Was scheduled for appt 4- 6:30 PM window. Called 2 times to check on status. Finally told at 6:30 that "running late and trying to contact tech." I was called back , notified it would be at least 30- 40 minutes before he arrived, "depending on traffic." ( that would be arrival at my house ~ 7:15 or latyer. On a Friday afternoon, once it is VERY CLEAR that appt is going to be delayed, customer should be contacted and given options, sooner not later. Yes, I was rescheduled for Saturday AM as a priority, which then pushes the other scheduled customoers further down. This is not a good method of managing your schedule, nor should you then expect the customer to give up another 90 - 120 minutes of wait time for job completion .
I LOVED THOMAS WITH HIS "ATTENTION TO THE DETAILS" ZERO REZ QUALITY!
My husband was scheduled to come home from the hospital. I normally clean my carpets by renting a shampooer but I dlidmt have the time or energy. The previous scheduled guy's cleaning was just a quick once over not making much difference in the before & after look. I know my carpets are old but also know they usually look better than the previous guy left them after HIS quick in/out "cleaning". I called Zero Rez and couldn't be happier! Not only did Zero Rez send Thomas but Thomas paid "attention to the details"! Not only did he leave my carpet cleaned BETTER than iI do, but his "attention to the details" made my house look so much better that we laid down on the floor to play with our dog! No chemical smells & no dust in my nose and the soft plush of the carpet was great! I WILL USE Zero Rez again! THANK YOU ZERO REZ'S THOMAS FOR PAYING ATTENTION TO THE DETAILS!!
quick job and the carpet looks a lot better
Knowing that my carpet doesn't have detergents in it and is really clean