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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's miraculous, I did not think there was hope for my carpets!! The products are safe for my kids. The technician was awesome, friendly, knowledgeable and fast!! You have made a believer and repeat customer out of me. Thank you!!
Product did not leave furniture wet only slightly damp, clean and fresh. James was here When expected, very professional and took pride in his work. Will be glad to recommend your company and use for additional services in the future.
Other than the pre-spot, it had no overbearing smell.
The technician that cleaned my house was fabulous and deserves a 10...he was very professional and very thorough. He was not originally assigned to my home and ended up being here until 8:00 p.m. which was not his fault in any way. He was terrific.
The customer service from your Home Office is pitiful. I was scheduled to have my carpets cleaned between 1-4. I called you at 3:00 to find out when someone would be coming and was told that I would be called 30 minutes prior to the technician arriving. At 4:00, I called again to find out when someone was coming only to discover that the technician assigned to me would not be able to come as he underestimated the size of his previous job. It took another hour before you found someone to come to my home. My carpet cleaning service began after 5:00 p.m. and ended at 8:00 p.m. I will not use you again as I don't have 7 hours on a Saturday to devote to a carpet cleaning service. There are others that will do a good job and arrive in a timely manner.
Fresh, clean and it works!
He was very professional, very neat, helpful and did a very good job.
servicemen were polite and did a great job--quick drying is a plus
The people are friendly and professional and do a great job.
Your patented process really does get the carpet clean.
Great job and quick.
I felt like your company falsely advertised your services. The upcharges for what should be part of the typical service is unacceptable. Very disappointed with that part of the service. $80 to spray an ineffective substance on the carpet and call it a pet stain cleaner is robbery.
on-time, good work
Excellent customer service.
Carpets not a clean as expected. Some spots that are not stains are still there - Sorry but felt that Stanley Steamer did a better job.
Although the rug appears to have been cleaned properly the service regarding the return was not handled well. We were told the rug would be returned around 9 one morning. They were to call ahead of time. My husband stayed home to wait for the rug. At 10:30 we had not heard from anyone and I called to check. I was told that there was a mix up at the warehouse and it would be delivered between 11 and 1 or I could change the date. Since my husband was at home from work I said to go ahead and deliver. Finally at around 1 I heard from someone and they said it would be another 30 min. Then they did not show and I called and was told they got lost and would be there in 15 min. When the rug arrived my husband had them bring it in and leave immediately. He had wasted an entire day. We understand mix up may happen but we should have been called at 9 or whenever they discovered the mix up and been given a new time frame. Customer service was lacking and I will hesitate to recommend based on that.
the method and professional staff, ease of scheduling
I like the Zerorez concept of carpet cleaning with no residue.
After being dissatisfied with the cleaning of my den carpet a month ago- I was pleased that someone was sent to inspect the cleaning and that he cleaned the room again doing a more thorough job of removing dirt in traffic areas.
Thank you for your help.
The knowledge courtesy and promptness
The service tech was prompt, answered questions and was very polite.
Clean better than anyone else I have ever used!
No chemicals and ya'll are fast and efficient.
It smelt really good. The young man we had was wonderful, answered questions and was extremely nice. I would want to use him again in the future.
My carpet looks as new as the day it was installed. Max, our Service Tech, was the best! I would recommend him to my closest friends. Max was polite, knowledgeable and efficient. He is a truly nice guy who represents the company well.
I did a lot of research before choosing Zerorez. Their cleaning method and price points are the best in the business. When I called to schedule an appointment, the young lady on the phone did not engage in any pressure sales tactics. Nor did Max try to upsell me any additional services when he was cleaning my carpets. Zerorez was a superior experience from beginning to end!
Carpets look great. No residue left behind is a plus.
No odor, fresh scent, looks great even with 14 yr. old carpeting, the persons who have cleaned my carpets have been courteous, friendly, prompt, thorough, very neat appearance, and explained exactly what they would do, did it, and were finished in a timely manner.
The person who came to clean the carpets explained the procedure and what would be used, in detail before starting.
I love the way my carpet looks.....love the clean smell.....and cleaning lasts a good while!!! Your technician Nick was very professional, polite, friendly, and worked diligently. He is a great representative of your company.
My tech was fantastic! A pleasure to work with! And the results speak for it self!
I thought Cody explain how you systems workd
Arrive on time, work quickly, and the outcome is excellent