What our clients think of us!

Mostley very good.

Delivered the wrong rug and when the rug in question did arrive it was still dirty.

Its the best. Nothing gets the dirt out like Zerorez. Good customer service and good people who do the work. Use Stanley Steamer for years. You make them look like a joke! Keep it up! My second time. Do you do pets?

Works better on pet odors than other services I have tried.

I like that the coupon I used came with 4 tickets to Hawaiian Falls.

This is the second time I've used Zerorez and they always do a fantastic job!

On time, quick service.

Zerorez did not call to arrange window of time. And the price is never as quoted. They always talk and talk until they up price you. They did the same thing at my son's home.

It sanitizes without using harmful chemicals. The service for very good.

I love the effectiveness of the pet treatment for our heavily soiled carpet.

Don't rush the tile cleaning so much. My floors would've been cleaned better if the guys would have taken their time instead of rushing through the job.

Service was excellent! David did an outstanding job!

prohibitively expensive for most of my friends.

This time, not only was my carpet really clean and fresh smelling, but you got red fingernail polish out of my carpet. I love you guys!!!

The service seemed to remove the soiled marks

No chemicals

I was very happy with the way my carpet was cleaned, except he did not move anything around not even a little bit. My carpet had a few stains I did not think would come out and he got them out, but there was a stain right at the edge of my couch and he did not get it. But all and all I have already recommend your company to several of my friends

Very professional Tech

Chemical free

I have no idea about the carpet cleaning itself, but I am disappointed about the pet treatment. It didn't work at all, and we are forced to replace all of the carpet in the house because it is so bad I have no confidence whatsoever that it can be fixed, and I don't even want to try because there is so much dog pee in the carpet. We are currently tearing it up and there are stains everywhere on the underside of the carpet. You stick your nose in those spots and it is definitely dog pee. It is so disgusting, I just can't believe those people let their dogs pee all over their house. Some rooms are worse than others, but it is in every single room in a 3600 sq ft house. So basically, we paid $467 for nothing but a waste of time, false hope, and a delay to moving into our new home. I feel that the technicians should be trained to check more thoroughly about the pet urine and if it's that bad, they shouldn't clean the carpet without a specialist checking it first. It's a total waste all around, except that you get my $467. Also, the person on the phone didn't make it clear that the stairs were extra, so the price was higher than I expected. And our first appointment was the last window on a Saturday and they had to postpone it til Monday because another job went too long. More delay in figuring out this problem. Also, the small amount of time the job took was very suspicious. An hour and a half at the absolute max. One guy finished 9 areas of carpet cleaning PLUS pet treatment in 3 rooms in that amount of time. I have Dalworth clean my old house and it's usually only about 3 rooms and it takes that amount of time or even longer, and sometimes with 2 people. I will not ever recommend you guys to anyone for pet odor treatment. I will give you the benefit of the doubt on the cleaning alone, so I will tell people that I really don't know on that one if they ask.

Basically, you need to do the following:
1- Send a written, itemized estimate to people who order over the phone.
2- Be sure to ask about whether they are needing pet treatment when they order and discuss the options.
3- If they say they need pet treatment, then send a specialist to the appointment.
4- If the carpet is really bad after doing a THOROUGH check, then tell them they should replace the carpet instead of trying these other options (unless they are very interested in saving it and are willing to do these other things). Those options should be laid out in writing with all pricing information and the timeframe involved.

Hire more people to make scheduled appts. Teach your workers to be more courteous and not jump into conclusions about problems. Listen better.

Go over dirty spots more than once.

Your product is a welcomed differance from other cleaning companies. .. and your service is excellent. Thank you.

Great service

Carpets look and feel like they are new

No soap.

I like the feel of the carpet and the lack of chemical smell. The technicians were prompt, polite and accommodating.

Although my tile and grout look much better, I would have a hard time recommending your company to family or friends. There seems to be a breakdown in communication and training. I had to deal with 8 different people to finally work out what I should pay. If I had not had a friend who had just used your company, I would have drastically overpaid.
It was a complete hassle having to get an quote from a technician, being told there were no tile specials going on, calling the office, being told the same thing, having the technician leave, then recalling the office again to finally be told about the special and rescheduling. That only happened because I saw my friends receipt and knew the name of the special to ask for. Then when a second technician came back I was told I could only purchase one special and was given an incorrect amount for additional square footage. Again I called the office to be told I could buy two specials but the amount for additional square footage was correct. After the technician left, I received a call from the office to see how it went. When I told him what happened, he said I was overcharged for the additional square footage, and I just received a check for the difference.
There were additional issues with the technician arriving late and me having to move my vehicles from my driveway when your website specifically says "not in your driveway". The road is definitely less than 100 ft from my door.
Like I stated in the beginning my tile and grout do look much better, but I am not sure it was worth the time and headaches to get it. I did hear an advertisement on radio station 103.7 about getting a family four pack of Hawaiian Falls for getting 4 rooms cleaned. I did have my living room, foyer, laundry room, a bathroom, kitchen, and breakfast nook cleaned. A day of fun would go a long way to improving how I feel about your company.
I hope you get your communication and training issues resolved because the work was good. Thank you for following up and reading this!
Name removed. Phone number removed. Email address removed

I was hoping to have a better outcome on the areas well traveled. Overall I was satisfied.

Knowing that my carpet doesn't have detergents in it and is really clean