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based on 85062 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything was great. Technician was professional and honest.
Technicians introduced themselves, they were neatly dressed, and they worked like pros.
I did NOT like the insurance survey while trying to obtain the free movie tickets. There just was no way out. My major dislike.
The equipment left a grease stain on my carpet. I called them back and they corrected the stain.
My wife likes the carpet and so do I.
The men were courteous and professional. Carpets look great; we like that they paid attention to the details.
The servicemen were very knowledgeable and friendly. They listened to my concerns and guided me to the proper treatment for the rooms.
Great product. You're the only carpet cleaner in my mind!
No chemicals, most stains are removed and dried relatively quickly.
Clean the carpet the first time
Daniel was excellent and so was his associate!!! I will ask for them again on a return visit. My carpets look wonderful.
Prices are much higher than expected
I think your technology is the best, and everything you say happens.
I would like to suggest that you tell your service reps to put paper down (or something) when they are cleaning carpet under a couch or chair with metal frame. This happened to us,and now we have to have someone come back to clean the rust stains on the carpet. It would have been nice if they would have given us an appointment the next day, instead of waiting for 3 days.
Also, the floors are always wetter than you represent they will be. Please prepare people better, so they know that it will take 24-36 hours for it to completely dry.
Thank you
Joe and Oscar arrived on time and were very professional. I appreciated their explanation of the process and their politeness. We WILL be using them again in the future and recommending Zerorez to our friends. Thanks for a great job.
I felt Joe & Tommy were honest about what I needed to do to get my carpets, 2 recliners & kitchen floor back up to good condition. It cost me $950 but I felt they were not hypying as to what needed to be done. Now that I can afford to, I will use your company for the proper up keep.
Tried three other carpet cleaning companies and only Zerorez was able to remove the oily discoloration that my dog left in the areas she sleeps.
Great job and great employees.
No chemicals and our carpet always looks great afterward.
outstanding products and the service excellent!!!!
Staff are always friendly and knowledgeable, service is always outstanding.
First of all, your technician, Fabian, verified his previous quote before beginning. He knew his product, was very efficient. My carpet has never been cleaner. All the spots are gone!
I have my carpet cleaned several times per year, i do not feel that the equipment worked any better then anyone else, the amount of water left on my floor was unbleavable, i still have wet spots, and none of the trafic area stains came out. i like the service tech, but not at all happy with the cleaning.
You never told me about the $10 service fee when I called to make an appointment. Plus I asked for the starline stringer special off of KLTY which that time was 3 rooms 79.00 and a gift card to fellers jewelry. I have seen the card and the tech knew nothing about it.
Daniel was very friendly and nice.
Technicians were personable, and informative, and did an excellent job.
RELIABLE
HALF the Stated & advertised prices for small Condo's & Apt. Units...it's absolutely ridiculous & repugnant to pay almost $400.00USD for "Duct Cleaning" in a Condo unit that is not even 1000 Sq. Ft. & the longest Duct Run from the central air handler unit isn't even 8' Ft. in length.
Oh, & lose the "Fuel/Trip Charge".
That was not outlined as part of the price to me & was not disclosed up-front as being part of the over-all price.
No chemical smell. My cleaning technician was Cezar and he was very respectful, helpful, knowledgeable, and friendly
Seemed to clean the carpets well; technician was very nice.
The technician was fast and thorough. My carpets look great-all spots gone.
cost was much higher than I expected. Carpet looks great sofa not so great
Professionalism of the technician
How quickly the rosixy dries
You advertise four rooms for "only" $99.00, but you charged me $118 for the advertised service. Only $99.00 should include taxes and any surcharges that you want to include....or advertise the price as "Only $118.00"
You guys were prompt, friendly and there was no chemical smell when the guys left!
My carpets look great! Thank you!