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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looks great, and it looked terrible before. The technician was also very friendly and professional, and he mopped my floor as he headed out. Very pleased.
Friendly and professional staff. Entire experience was great!
Your products work very well, but your technicians great! and go the extra mile to make the whole experience easy for the customer....asking if everything is ok, can they help move articles back their place etc.
Non toxic. Effective. Great service.
The service was excellent and It was a pleasure to have Miguel in our home. He did a wonderful job.
Thank you,
First name removed
Professionalism and results. We asked for quotes on sofa, loveseat, recliners, dining room chairs, and tile... the prices were higher tjan we expected so if there are any specials, please email it to me.
My serviceman, Joel, arrived on time, was very amenable to moving some furniture, made valuable suggestions and, most importantly, didn't try any high pressure tactics inferring that I needed to buy extra services. The carpet results were excellent,too! Thanks, Joel!
Your commitment to make it right. The first job I had was a whole house clean with a couch cleaning as well. It was the last job of his day, and although he was extremely energetic and a very hard worker, he was exhausted and there were a few areas that needed redoing. Your service manager came and went over the couch and those few areas and it was perfect. Fantastic job!
Ron, my service agent, was excellent. He was informative about new products (lifetime air filter) and concerned that I was pleased with the service. Will definitely call again to have my carpet cleaned by Zerorez.
Deprendability
Did a very thorough job and happy to add on an additional service. Major difference after having air ducts cleaned.
Excellent service. Carpets had multiple stains and hadn't been professionally cleaned in 9 years. They look new!
Very competent staff, dedicated, hard working and carpets look great!
Quick, efficient and high quality
We found damage to a wall after the technician left. He did not inform us the wall had been damaged but he did clean up the plaster so he had to have been aware.. It was a simple repair, however we should have been told.
On time, called before they came and polite technicians
Everything!
You were here when you said, it was done qquickly and with very nice person.
You get my floors and carpets very clean, and I love the free refills of empowered water!
Normally Zerorez does a great job on cleaning; however I did not have a tech that did a good job on cleaning this time. Your products eliminates pet odors thoroughly (usually) and leaves my old carpets looking almost new.
Your process is water based and leaves no residue or so it is advertised. It has only been a little over a week since you came out this survey should be conducted later to let the customer have time to see if spots return.
I didn't like the upsell as soon as he walked in the door, trying to almost double the price I was originally planning on spending. And when we decided to go with the basic option I was left feeling like I was paying for my carpets to not really be cleaned. Like Zerorez was in the service of kind of cleaning carpets, but not that well. (Not a nice tag line to have!) for two large rooms and a hallway the technician spent 12 minutes cleaning. Watching him spray the "cleaner" looked like nothing more than a light scent mist. And after he left my carpet still had many spots and a few crusty areas from my baby's spit up that didn't come out. My carpet truly wasn't cleaned much at all! We called customer service the next day and we have someone else coming out on Wednesday. You may be able to redeem yourself!
nice people and no chemicals
The "Empowered" water is awesome, no residue left behind and the cleaning was superior to any I have ever seen. The Technician was extremely professional and did an outstanding job!
Phil
I was disappointed last year , when on my recommendation , a friend had you clean her carpets , but she was not pleased , however you redid them for her . I was very pleased with your service this week . I had good notice of the time , which was the time I had requested , the work was completed very efficiently , the result was very good & the gentleman who did the work was very polite & mannerly .I have used your firm for quite a few years & this was the best cleaning job so far . So far two friends have used your firm on my recomation . Please Do not use my name to promote your firm .
My carpet looks clean, the service was handled very well.
Clean!
I've had Zerorez out a few times previously and I'm always very satisfied with the work done. (Plus I especially like the Fuller's Gift Cards!!) My most recent service was done by Ron (I don't remember his last name) and I was pleased that he seemed to go the extra mile to make sure that my carpet looked clean, deodorized, and sanitized to my satisfaction. I have recommended Zerorez to others and one person that I know of has called on you twice.
Prices are a little too high.
It seemed very clean without chemicals.