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based on 85058 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Be there closer to the time agreed upon. Most of the day was spent waiting, and then it changed!
This kind of carpet cleaning seems like it would be best maybe every 3rd time after using another carpet cleaner to remove some of their residue. But by itself, I don't feel like the carpet was really cleaned. I also had an area that had been recently flooded, treated with mold prevention, dried and shampoo'd. I wanted to go over this area one more time, but Zerorez actually made it worse (bad smell).
carpets are cleaner and look newer!
Don't oversell the pet treatment. Doesn't work that well. Didn't get my money's worth on that and I need high powered stuff.
I like the way Zerorez sends EMAILS & phone calls to confirm the appointment days ahead of time.
I also like the service guy being punctual & that you always have coupons in VALPAK.
If I would suggest anything, it would be that depending on the size of the home,
there should be two people to do the job instead of one.
Our carpet looks great. We will only use Zerorez from now on.
Your technicians, Daniel and Chad, were great. They worked very hard and were very courteous, but I'm not certain your cleaning methods are better than Stanley steamer's steam process. There were some areas I went over with a plastic scrubber and body soap and the results were much better.
The servicemen were very friendly, thorough and respectful. I also like that you remove hair from the carpets. My carpets are 25 years old and still look new.
Miquelon was so professional...he did a great job!
I did not receive a phone call 30 minutes before the technician was to arrive. It would've been nice to know that he was on the way instead of my having to call your office to find out if he was en route.
My technician was helpful and courteous. He did a fabulous job!
No chemicals. Significantly better than competitors.
Great results and very professional service tech's.
His knowledge of your products and his courteousness
Price very good and affordable. Service was excellent and my carpets look like new. I had some bad stains and they all came out.
The way my carpets smelled & looked after cleaning!!! Fabio was very professional !!!!
The technician was wonderful and very professional and my carpets look new!
The tech was great Joshua I believe was his name!
They were on time,polite,thorough from start to finish. Good job, carpets look great.
The fact that you do not use detergents or chemicals on the carpet was huge for me since I have two dogs that sometimes lick the carpet.
I think that the guy that they sent out did a great job!! There were some spots on the carpet that I was not sure that would come out. He was able to get all but one and that one was much lighter after he finished. I has been a week now since he did the work and it still looks great!!
Cleaning was effective; staff was courteous.
I like the idea of no soaps or chemicals used during the cleaning process. I liked the person who performed the service. He was kind, professional, knowledgeable and easy to communicate with regarding the care of carpet. I like the results too, clean carpet!
We love the Carpet Cleaning
Great products and very knowledgeable, friendly, professional staff! Keep up the great work! btw, one of your staff members by the name of Joe is top notch!!
The only carpet cleaners that have consistently removed stubborn stains.
I paid $1500 to have my floor tiles cleaned and sealed, and the grout between them cleaned and sealed. The floor tiles were cleaned and "swiffered," but the grout was not cleaned or sealed. Additionally, a small piece of grout has been pulled out during the cleaning process. All of the cleaning and sealing has to be done a second time and the lost grout will be "inspected." I can no longer refer any of my neighbors to Zerorez. Indeed, for all the hassle, you should pay us after you have to do the entire job over!
Everything! Dependable, courteous, honest, hard working, thorough and reasonable. My carpets hadn't been cleaned in years but they looked almost like new when the young man left. I was very impressed with the gentleman who did the work and will definitely recommend Zero Res to all my friends and family. (Please, excuse my spelling.)
The technician was great and a delight to have in our home. The carpet, although 20+ years old, looks almost new. We did have a mailer coupon which not only gave us a good price for 3 rooms but also some tickets for a water park. We were a little disappointed that the tech. didn't have those with him. We will have to wait for someone to send them to us. Yes, we will use zerorez again and we've already had neighbors, after seeing the truck, ask us how we liked them.
The techs came right in and went to work. Very friendly and polite. They knew what they were doing.
The results you get from your service! Excellent!
very pleased..