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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A pet stain was still left in one area of the carpet (the rest came out - so i think he just missed this one) and also the technician really tried to up-sell me on an an expensive encapsulation service that we weren't wanting (because of the price). Then he made it seem like by not getting the expensive service we were going to have a stinky and gross house — seemed kind of judgmental. Otherwise it was a pretty good job. He had it fairly easy - we have a small house with a lot of area rugs and he just had to go around the peripheral of most of the rooms. Thanks.
no chemicals are used
knowledgeable and friendly help
demonstrated other services for free
Anthony was a very knowledgeable and personable person. He deserves a raise in pay. Everything was as advertised. It took longer to dry than promised.
YOU DO A GREAT JOB!!!
Jaime was hard working and very thorough
the concept of no chemicals is excellent.
also, that old residue from prior cleanings can be extracted is a bonus.
the technician did a great job and our carpets are very clean.
we will tell others about zerorez.
It works. Spots come out of the carpet.
Your technician Tyree was professional, polite, and fast. He brought up additional services that your company offered and did a thorough job!
The technician was very polite and helpful
I was a little upset about the spot removal. The salesman pushed really hard to get us to do the spot removal and so we finally gave in. This ended up costing us around $110. The spots weren't even remotely changed in the dining room. The spot in the living room was improved but is still very noticeable. They are just as prominent as they ever were in the dining room. The rest of the service was fine.
Each item of furniture was tested to make sure the stains would come out and the technician was upfront about the cost of the work.
I dont feel that my carpet was cleaning as well as it was the 1st time.
My tile was not cleaned in several places but they are coming back to correct. There was white residue left on the tile and it is all blotchy and smeared looking. Not at all what I expected after paying $700. I hope it gets fixed.
Anthony was great.
Gets the most important things in the carpet so clean. Doggie smells and .....
Caesar was great...very knowledgeable, professional, and friendly! The next time I use you all I will request him because of the great job he did.
Results
The Technician was GREAT and the carpet came out looking like new! I am a REALTOR with RE/MAX Premier. I will share the Fantastic Zerorez experience with the other agents in my office.
flexible about service times, 30-minute window on arrival and never a problem with staff-office or cleaner.
I was shocked at the cost. When I booked the appt I told the tech what I could afford and the total was twice that.
Friendly, reliable service. Great cleaning!
Our service technician returned his equipment to the service vehicle without cleaning under our sofa and love seat in our living room area. We moved these two furniture items away from the walls in order to clean under the area they normally occupy. I anticipated that he would just move them aside and clean the area they occupied after we moved them.
We provided a coupon for three rooms with a fourth cleaned free of charge. When presented, the technician told me that additional rooms were an additional charge not withstanding the coupon advertisement. I was told that the next time Zerorez came to clean, I should tell the next technician to provide a free room cleaning and use his name (the current technician) as the authorized representative.
Finally, the cleaning was not as thorough as anticipated. We have used Zerorez in the distant past with good results on very light colored carpet. However, the same results were not achieved with this cleaning.
Our technician was not rude or disrespectful. But, he did seem to be in a hurry. I'd like to make it clear that I'm not pressing for a free cleaning; although, my wife is so frustrated that she believes that we should get a refund plus a re-cleaning. I do, however, believe that we should receive the appropriate service that we paid for and as advertised.
Very friendly technician. Knowledgeable. The service really made the carpets look brand new!
The first tech that cleaned my carpet did a very crappie job, I listen to k-luv were zerorez is highly recommended, I knew that they had to do a better job than that it was very unacceptable!!!! James Greenwood did a outstanding job! I will use them again.
Very professional. Carpets looked wonderful after cleaning.
Toxic free products. Representative solicits feedback after he has completed his job to ensure you are satisfied.
There were three stains I pointed out to the technician. Only one of them came out completely. One was from a dog and the other was a beverage stain. The technician didn't indicate that the stains may not come up. They are a bit lighter but not gone. I understand that some stains will remain due to quality of carpet and other factors but it was not communicated that it may be an issue.
No odors, friendly people
You are the one and only company who can truly remove stains and smells - especially pet odor.