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based on 85058 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
keep appt. set for thursday MAY 29 2014. MY PHONE NO. IS Phone number removed, WILL BE WAITING FOR YOU.
Always wear show coverings in the customer's house. Our guy did and I appreciated it.
they did an excellent job and showed areas that needed extra service(dog) and performed their service in a very professional manner.
No chemicals
Promptness on appointment time. Minimum wait time to use area again after service is complete.
Got the job done very well.
Be more honest when cleaning….the crew did a spot clean and it caused a wrinkle in the carpet, the specialist came out and could not fix and told be the crew should not have cleaned on sight but should have taken it in for cleaning.
Satisfaction with the results. Carpets look better. Entry Rug looks like new!
I asked for a quote to add duct cleaning to the service. They said they would not provide it until they got here. It was crazy outrageously expensive, and when I declined it the services them had a bad attitude the rest of the time he was here. I also got charged a fuel charge which I was not told about in advance.
That my home feels and smells genuinly clean.
Carpet looked amazing when done.
Clean the first time! No chemicals. Dried fairly quickly. Nice technician.
carpet is really clean and looks and feels great
kyle was very professional and explained what he would do.
Our technician from the Dallas office, Miguel, was courteous, timely, and went above and beyond to serve our needs. When he noticed some water damage and discovered mold along one of our walls, he was able to fix it for us that same day and within our budget. He stayed past the original service window to ensure that the job was done right and asked me several times to check his work (even though my husband had already checked) because he wanted to be sure we were happy with the service!
The technician did not move any furniture. We had moved everything that was heavy for him, but he didn't clean behind our cribs or small chairs. If he didn't want to move them, or couldn't, he should have told us and we would have. We were there the entire time, trying to stay out of his way. It's frustrating to pay $200 for carpet cleaning and for all of the carpet to not get done. The only thing that would make things right would be for someone to come out and clean the areas he did not clean.
Outstanding customer service. Technician Cesar was very thorough and very helpful working thru some 'bio issues.' Effective treatment and I am very impressed with the quality and effectiveness of the Zerorez technique. I am a lifetime Stanley Steemer customer and can honestly say the Zerorez result is much better. I can see, feel and smell the difference. Thank you. Grant Allen, Southlake, TX.
Professional service and quality work.
The technician that cleaned our carpets was courteous and professional. He arrived on time and did a great job of cleaning the carpets, even getting out a couple of tough pet stains.
Quick and clean with little hassle.
Service tech was professional and friendly.
Your technician are polite, neat, and professional. The quick response and complete services with high quality work are excellent. Very appreciate the complete package you all provided.
No soapy residue. Very professional technicians.
I had requested Jason to clean my carpets and was told he would be cleaning them.However, he was not the person who showed up and I was not told ahead of time that there would be a change. Also I was told that I would be called 30 minutes before Jason would show up. I never received that phone call. The person who did my carpets showed up at my door saying that he was working in the area and just came over when he finished up his previous job. Fortunately, I was home then and that is only because my plans were cancelled that afternoon. I was called two days in a row to confirm my appointment and no one knew why. This is the first time I have encountered these problems with your service.
They did a fabulous job on the two wingback chairs i had cleaned.
The guys were very courteous and professional. On a previous occasion they cleaned my
carpet. They got rid of some bad spots !
Great results. Reasonable price. Superior customer service. Excellent technician.
The service and technition were great but there were some soda stains that I thought would be removed better.
Better product, better cleaning results. Stains DO NOT COME BACK. Always pleased!
Fast service, no harsh chemicals and quick dry of carpet.
During a previous phone request for service, the phone attendant, Edwin, was very rude and unprofessional. We'd referred many peopke over the last 8 years in both TX and UT. I'd referred my parents to have their entire housewide carpet stretched and cleaned. It totalled over $1400. The tech who provided the estimate advised me we would receive a referral fee of $50 by check in the mail for referring them. At the conclusion of the cleaning and stretching, My husband and I surprised my parents by paying their bill. We have our carpets cleaned every 3-4 months, so when I called a couple of months later, I suggested they just apply the referral fee as it had not arrived via mail. Edwin was rude and condescending when he said no referral would be made because we paid for the work.We had not requested a referral but were offered it by the tech. Edwin made several unprofessional comments ant referred us to the manager. Tge manager was unavailable for my husband's calls. When my husband took time from his schedule to write and send an email detailing the experience, it was ignored or otherwise went unanswered. We still opted to call and schedule an appointment recently wherein the tech, Paul, provided exceptional customer service.