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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fair prices, good service.
Very easy to schedule service and good communications. Charges were reasonable and much better than some. My carpet is 20+ years old and after cleaning, it looks like new. Workman was on time and worked continuously. Finished in good time, took my payment and was gone on his way quickly.
I would definitely use them again.
W. Slay, first time customer
Liked our service rep; he did a good job.
Very clean process. Looks and smells great.
My window was 2-4 as stated in an email received and again upon confirmation. 2:00-4:00. We were at the empty house, sitting in lawn chairs, at 2:00 waiting for Zerorez to call prior to coming. At 3:20ish, I called Zerorez to check on my time. Randy put me on hold as he went to check...I was on hold for over 25 minutes. Finally, Randy and I spoke at 3:50 in which he told me that the technician was almost finished. I replied that he had 10 minutes to finish and get to my address, which I found doubtful. Randy replied that the technician was already in my area and would be there very soon.
Fast forward to 4:20...still in an empty house (no TV, etc.) in lawn chairs...and I finally get a call from ZeroRez that my technician was traveling to my house and would arrive in 30 minutes. (so much for "being in my area".) I expressed frustration that my appointment would be 50 minutes late, to which I was told that regardless of my confirmation emails, my time was actually 3 - 5 and the technician would therefore be "on time." When I protested that my window was indeed 2 - 4, I was told "I wasn't a liar, just mistaken." There was no attempt to accept responsibility and no attempt to rectify the situation. My time is apparently worth nothing. Again, had I been in my home I might have been more patient, but a lawn chair and empty house grows very wearisome after 3 hours.
I will never use Zerorez again. I will never recommend them to anyone. They were rude, unprofessional, and unresponsive. And in fact, I will loudly proclaim to use a different company for carpet cleaning needs - there are many from which to choose.
I called the office 3x today to get someone to come out and redo the stains that were left and no callback. I am waiting on Randy to call me back. I had an awesome tech come out but his hose backed up and some of the dirty water got on my living room carpet. My husband was home and the tech did suck up the stain but it came back. We went to a movie while the carpets dried and when we came back there are 3 big stains that were not there before. I sent pictures to Randy and he said he would call me for a revisit for someone to come back and fix the issue but still waiting. My phone number is Phone number removed and my name is Name removed. The stains are pretty bad and I have pictures. I think the dirty water stayed in the carpet after the hose backed up and left the stains. My husband knows more about it but I'm still waiting for a call to get this resolved.
Thank you,
First name removed
My carpet feel soft and smells fresh. I don't want to walk on with my shoes on! I'm very happy with the outcome and it didn't take long to clean 3 rooms.
Your technician Wade is an asset to your company. He did a beautiful job and was so willing to help move anything we needed. I would highly recommend him to all your clients.
My home feels cleaner, and I feel good about the eco-friendly choice I've made by using ZeroRez!
Always great service!
Professional, timely, friendly, and my carpets are extremely clean.
The tech was efficient and informative. Did a great job...
Appointment was easily scheduled; technician was timely and courteous; cleaning effective.
Carpet looks and feels clean
Wonderful service!
very professional technician...
Carpet cleaning was great. It looks, feels and smells clean.
Friendly reliable service!
It cleans and leaves everything fresh.
All my needs and requests were met. Agents were timely, personable , professional and cleaned up after.
Definitely a 10!!
When I walk on carpet it feels gritty but maybe it isn't completely dry.
I was impressed that the technician showed up early, at the start of the window of time provided, and that he finished relatively quickly. He was also very informative by showing me with his black light flashlight where staining had occurred and how to best clean up pet accidents at a reasonable cost. The carpet looked clean and I was relieved that it appeared nearly dry within 5-6 hours. I had read and heard good reviews of ZeroRez and after being a customer, I would agree with the endorsements.
Ricky is very fast and good, friendly and knows his stuff. My carpets look good!
Loved the freshness in my home afterwards! Buddy was extremely professional, very nice and knowledgeable.
Our technician was wonderful and our very old and very dirty carpets look great!
Timely and conscientious technicians. Well mannered and thourough.
I liked how the technical explained everything he was doing. He showed me my troubled areas and his willingness to do the best job he could do to make it look better.
The carpets are clean and the service professional.
Such great service and excellent results. Thank you, Julian.
Great service and price!