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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets were crunchy feeling after dried and stains were not removed.
I have had you clean my carpets for years and have recommended you to friends and family. My heater/airconditioing person agrees with me and likes the fact that you don’t use harmful chemicals.
All well and good!
Well, my ducts have never been cleaned (I’ve lived in my house since 1983 and the house was built in the 1960s). Since I trust Zerorez, I called you and made an appointment to have the ducts cleaned. I do remember the rep saying something about a charge at that time but didn’t really listen or pay attention. (My bad). Bruce came, was very cleancut and polite to me. He brought all the equipment into the house and got set up to clean. With the first vent cover he took off he realized he did not have the equipment necessary to clean my vents. (Old house…old-style vents). When he found that out he took all the equipment out and said that there was an (I believe he said ‘inspection fee’) of $127.00 plus tax. I balked at this charge since no one had ‘inspected’ before all this occurred. He called his superviser and was told the fee stood! I called customer service after Bruce left and told the rep my story. He talked to someone else and received the same answer. I’m so not ok with the answer. No one ever ‘inspected’ anything before you had Bruce come to clean. I have no complaint about him, just your method of determining if you can do a job before you come to do it! I would think that many of your customers live in older homes, since newer homes don’t need duct cleaning as readily. So, why aren’t you equipped for them?? You could make things ‘right’ with me by not making any other ‘older home’ owners have to pay $137.00 for no service!! Thank you…Name removed (And by refunding the 137.00 plus tax.)
Clean & non-stick ; doesn’t draw dirt back into it
The man who came was very friendly, quickly got to work, was very thorough and was finished very soon. He explained how long it would take to dry and other helpful information. I will definitely use your service again and recommend it when I have opportunity. Evelyn
We had a great experience. Our carpets to look great and they even arrived early! 👍🏻
Nothing! We like the service we received.
My carpets look so good. Very impressed with how great they look. Excellent customer service.
Thorough and very cautious with household. Furniture and walls.
I LOVE ZEROREZ!!! BEST carpet cleaner around!!! i WILL HAVE NO OTHER CLEAN MY CARPETS!!!
Rhonda Brown
The crew was very friendly and knowledgeable. They did an awesome job. I already told my husband we would definitely use your company again.
High quality service
The technician was efficient and courteous and my carpets looked great when he was done!
I like the quality of the product and level of service
The carpets look great they did an excellent job!
I recently had Brian from Zerorez Carpet Cleaning to tackle some challenging stains caused by my dogs, and I was thoroughly impressed with his service. Brian was not only friendly and efficient but also exceptionally skilled, managing to completely remove all the tough stains with remarkable efficiency. His professionalism and attention to detail were evident throughout the process, leaving my carpets looking immaculately clean and refreshed. I highly recommend Brian for anyone in need of top-notch carpet cleaning services; his ability to transform my carpets was truly outstanding.
Great service !
Joe was very courteous…
Carpet looks great and smell fresh.
Will definitely use again.
Normally, good job, but spots not lean this time.
Awesome as usual!
Spencer did a fabulous job!
They are clean and efficient.
The carpet looks great. The technician did a great job. The process is quick.
Akl
Charge what you say you are going to charge.
Good Communication throughout entire process. Carpet Tech was very professional and thorough. Cost estimate was accurate to final price.
Efficient, polite, knowledgeable
8 is good score. Nothing spectacular though.
Joe was very professional and just great to work with. Will be scheduling more services.
The carpet that I paid an extra $75.00 to do a deep clean is worse now than it was before.
It was a very small area about 3and half feet in diameter. I have pictures of what it looks like now and it terrible. You need to either come out and take care of this or not charge me for the cleaning.
The technician was on time, explained the services. He was in and out.
The technician was very professional, efficient, and courteous. He explained the work that needed to be done before starting and explained the work that had been completed and showed supporting pictures.