Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83470 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2014 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean carpets. There was no stiffness in the carpet either. It quickly dried, and looked as good the next day as the day it was cleaned. Always before the stains would re-appear. Also there was a nice clean smell - not a chemical one. My parents were exceptionally pleased! Thank you. Now I have to get my own tile cleaned!!

Report a concern   March 28, 2014 — Rated 9 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do the job. My carpets look great, the man that did the job was knowledgeable and took time to explain everything to us.

I just wonder why aren't you interested in knowing if there are things I didn't like.

Report a concern   March 27, 2014 — Rated 10 out of 10 by Brian Carlson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom is an A+ employee and so glad he was at our house to provide service. Because of Tom I will continue to be a loyal Zerorez customer!!!! Also, Brad was great in working with me on a credit for a sub par cleaning I had previous to Tom coming out. It was in regards to my master bathroom shower. THANK YOU!!!!

Report a concern   March 27, 2014 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job ,communication was awesome employees a very professional

Report a concern   March 27, 2014 — Rated 9 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were able to remove a splattered stain in my carpet without using undesirable chemicals.

Report a concern   March 27, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals are used and it gets the carpet clean and fresh.

Report a concern   March 27, 2014 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was the second time I had
Randy. He understands what I needed and did a very good job. I will ask for him the next time.

Report a concern   March 27, 2014 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Done in house

Report a concern   March 27, 2014 — Rated 10 out of 10 by David Dawson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was very professional and friendly. He also did excellent job cleaning the carpets and couch.

Report a concern   March 27, 2014 — Rated 5 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disappointed that you only send one guy and he didn't move anything that I hadn't already moved. He didn't even take the plastic chair mat up in the study and move the chair on casters. I had to point out every spot or he overlooked them. He was on his cell phone at least 3 times while working and eating a snack while working. I have other companies and they usually send two people and move small pieces of furniture. They usually point out any problems like loose threads and give advice on how to repair. I had asked him to point out any problems, but he didn't point out anything.

Report a concern   March 27, 2014 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Y'all always do such a great job

Report a concern   March 27, 2014 — Rated 9 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work of technician, Jaime.

Report a concern   March 27, 2014 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Tech and carpets look amazing

Report a concern   March 27, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cody was very professional (as was the person who took my initial phone call to help explain services and schedule my appt)
Clean and quick service; helpful with "on-going" suggestions / ideas

Report a concern   March 27, 2014 — Rated 10 out of 10 by Amanda Willbanks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quick response I received to my initial inquiry, the option for a service time within a week, the estimate by phone, Fabian's knowledgeable and efficient service, and my clean, clean carpets, floor & sofa!

Report a concern   March 27, 2014 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning was excellent, technician very professional, and there was almost no perfume/chemical smell left behind.

Report a concern   March 27, 2014 — Rated 10 out of 10 by Rita Johnson. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service Tech was right on time, he was also excellent in his job, explained treatment and if stains would come out (which he got 99% out) and very professional in his work and mannerism.

Report a concern   March 27, 2014 — Rated 10 out of 10 by Mike Dawson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was so friendly and helpful. He did a fantastic job!

Report a concern   March 27, 2014 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous, thorough.

Report a concern   March 27, 2014 — Rated 10 out of 10 by L.A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timeliness and great service

Report a concern   March 27, 2014 — Rated 10 out of 10 by William Bruce McFadden Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are on time, efficient, friendly, respectful of my home and furnishings; and your product and service perform exactly as advertised.

Report a concern   March 27, 2014 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very friendly and knowledgeable.

Report a concern   March 27, 2014 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet was completely cleaned. Service was fast, friendly, chemical free, and trust worthy.

Report a concern   March 27, 2014 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was polite, well spoken and did an amazing job.

Report a concern   March 27, 2014 — Rated 10 out of 10 by Chris Shaw. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the whole process and how the products works again living mechanisms in the carpet materials.

Report a concern   March 27, 2014 — Rated 10 out of 10 by D.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is very clean !

Report a concern   March 27, 2014 — Rated 10 out of 10 by Gail Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick

Report a concern   March 27, 2014 — Rated 9 out of 10 by Jose Avila Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was out a week ago and at that time the carpet was not clean. Yesterday Zerorez came out again and the carpet looks so much different. The rooms look brighter b/c of how clean the carpet is. We are very impressed with the amount of work Zerorez is willing to do to obtain the best customer satisfaction. We are very happy with the re-treatment of the carpet.

Report a concern   March 27, 2014 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joel did a quick job on my carpets. There were a few spots he was not able to get completely out but it still looks great.
Thanks.

Report a concern   March 27, 2014 — Rated 4 out of 10 by C.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid for the treatment for pet stains & for some reason it did not help this time. My last carpet cleaning with zero Rez was great unfortunately this one was not.


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