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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very nice, carpets are clean, reasonable pricing, pretty quick
The initial call went well as I detailed what I wanted and expected and assurances were made that I would be more than pleased with the results. The technician arrived (Luke) and conducted an inspection of the rooms and the $79.99 advertised special quickly ballooned to almost $190.00. As I questioned Luke, it appeared to me that he became a little agitated that I did not immediately agree to the now new price for cleaning 3 rooms (master bedroom, closet, and a guest bedroom upstairs). He also included a $10.00 gas surcharge and again, the cost just kept on growing. I was really uncomfortable and I felt like I was at a car dealership being "haggled". I informed him that I would only pay the agreed upon price as advertised and if that was no longer an option, then he could leave and I would find another company to clean my carpets. I was also disappointed in the fact that Luke stated that it would take 6 - 8 hours to completely dry; again, another misrepresentation. There were so many things that went wrong that morning and it certainly wasn't at all the great experience that I had anticipated. Now, did the carpets look better, yes indeed; however, I can't say that I was overall pleased.
I like the fact that it is kod and pet friendly due to minimal/no use of chemical.
very professional and hard working
They are very good,just as you advertise.You live up to your promise and thank you for prompt and quality word,scheduling and follow-up.Thanks Again,L.E.Hopkins
chemical free
Quality of products used and your customer service throughout the entire process from the time of booking the appointment to the completion of service, the day of service at home. Excellent experience.
After the carpet dried it looked dark and dingy.
Just did not clean the carpet the way we wanted.
I liked that there were no chemicals used. I have already referred you to two people but there are a couple of spots that were either missed or have come back since last Saturday's service so will have to see if more come back this week and advise those referrals.
They are very quick, personable, and the carpet looks amazing for being 24 years old!
Quality service, good people
Professional techs and phone associates
The gentleman was VERY professional, polite, quick to get the job done. Did a great job cleaning up pet stains; like the fresh scent. I would definitely use them the next time!
AWESOME!!! FROM BEGINNING TO END!! BEST EVER!
Joel was the best. Got here at the time frame you quoted. Nice guy. Really worked hard and was very conscious of my "pre treat" areas. Will call you again. Also, the Fuller's Jewelry $100 gift card was the bomb. Got 2 new Pandora charms and my carpet cleaned. Nice bonus.
That its all natural (all green).
My carpet could be cleaner. The traffic areas are still dark from previous dirt.
Zerores is always able to get my carpets super clean...great service!
the grout dirt did not clean on the tiles so we had to scrub it ourselves
Technician very professional, knowledgeable and courteous.
The technician who came to my home was a quality person and showed a pride in his work that I was not accustomed to seeing in the carpet cleaning industry.
No chemical smell and crunchy carpet after cleaning!
The Technician was knowledgeable and friendly. The service was efficient.
I appreciate your following up when I have a problem with the cleaning.
Hall area. And other heavy traffic area is not cleaned to satisfaction.
Products are chemical free. Staff are professional, courteous, and caring for individual needs.
Prompt arrival. Quick job.
Wow! You guys exceeded my expectation. The carpet looks awesome and service was professional! Thank you so much!!!!
professional and thorough

No chemicals