Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83470 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 30, 2014 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   March 30, 2014 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very nice, carpets are clean, reasonable pricing, pretty quick

Report a concern   March 30, 2014 — Rated 0 out of 10 by R.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The initial call went well as I detailed what I wanted and expected and assurances were made that I would be more than pleased with the results. The technician arrived (Luke) and conducted an inspection of the rooms and the $79.99 advertised special quickly ballooned to almost $190.00. As I questioned Luke, it appeared to me that he became a little agitated that I did not immediately agree to the now new price for cleaning 3 rooms (master bedroom, closet, and a guest bedroom upstairs). He also included a $10.00 gas surcharge and again, the cost just kept on growing. I was really uncomfortable and I felt like I was at a car dealership being "haggled". I informed him that I would only pay the agreed upon price as advertised and if that was no longer an option, then he could leave and I would find another company to clean my carpets. I was also disappointed in the fact that Luke stated that it would take 6 - 8 hours to completely dry; again, another misrepresentation. There were so many things that went wrong that morning and it certainly wasn't at all the great experience that I had anticipated. Now, did the carpets look better, yes indeed; however, I can't say that I was overall pleased.

Report a concern   March 30, 2014 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that it is kod and pet friendly due to minimal/no use of chemical.

Report a concern   March 30, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very professional and hard working

Report a concern   March 30, 2014 — Rated 10 out of 10 by Louis Hopkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are very good,just as you advertise.You live up to your promise and thank you for prompt and quality word,scheduling and follow-up.Thanks Again,L.E.Hopkins

Report a concern   March 30, 2014 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

chemical free

Report a concern   March 30, 2014 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of products used and your customer service throughout the entire process from the time of booking the appointment to the completion of service, the day of service at home. Excellent experience.

Report a concern   March 30, 2014 — Rated 1 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the carpet dried it looked dark and dingy.
Just did not clean the carpet the way we wanted.

Report a concern   March 30, 2014 — Rated 9 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked that there were no chemicals used. I have already referred you to two people but there are a couple of spots that were either missed or have come back since last Saturday's service so will have to see if more come back this week and advise those referrals.

Report a concern   March 30, 2014 — Rated 10 out of 10 by Rc Fletcher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are very quick, personable, and the carpet looks amazing for being 24 years old!

Report a concern   March 30, 2014 — Rated 9 out of 10 by Sidney Sherrill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality service, good people

Report a concern   March 30, 2014 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional techs and phone associates

Report a concern   March 30, 2014 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman was VERY professional, polite, quick to get the job done. Did a great job cleaning up pet stains; like the fresh scent. I would definitely use them the next time!

Report a concern   March 30, 2014 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

AWESOME!!! FROM BEGINNING TO END!! BEST EVER!

Report a concern   March 29, 2014 — Rated 8 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Joel was the best. Got here at the time frame you quoted. Nice guy. Really worked hard and was very conscious of my "pre treat" areas. Will call you again. Also, the Fuller's Jewelry $100 gift card was the bomb. Got 2 new Pandora charms and my carpet cleaned. Nice bonus.

Report a concern   March 29, 2014 — Rated 10 out of 10 by Andrew Gibson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That its all natural (all green).

Report a concern   March 29, 2014 — Rated 7 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpet could be cleaner. The traffic areas are still dark from previous dirt.

Report a concern   March 29, 2014 — Rated 10 out of 10 by Shelly Mocio Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerores is always able to get my carpets super clean...great service!

Report a concern   March 29, 2014 — Rated 3 out of 10 by K.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

the grout dirt did not clean on the tiles so we had to scrub it ourselves

Report a concern   March 29, 2014 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician very professional, knowledgeable and courteous.

Report a concern   March 29, 2014 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician who came to my home was a quality person and showed a pride in his work that I was not accustomed to seeing in the carpet cleaning industry.

Report a concern   March 29, 2014 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smell and crunchy carpet after cleaning!

Report a concern   March 29, 2014 — Rated 10 out of 10 by Sue Overcash Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Technician was knowledgeable and friendly. The service was efficient.

Report a concern   March 29, 2014 — Rated 9 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate your following up when I have a problem with the cleaning.

Report a concern   March 29, 2014 — Rated 1 out of 10 by S.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Hall area. And other heavy traffic area is not cleaned to satisfaction.

Report a concern   March 29, 2014 — Rated 10 out of 10 by Carl Melin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products are chemical free. Staff are professional, courteous, and caring for individual needs.

Report a concern   March 29, 2014 — Rated 9 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt arrival. Quick job.

Report a concern   March 29, 2014 — Rated 10 out of 10 by Dena Sanchez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wow! You guys exceeded my expectation. The carpet looks awesome and service was professional! Thank you so much!!!!

Report a concern   March 29, 2014 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professional and thorough


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