- Phone: (214) 372-5326
- Visit Website
based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient & good
The stains are removed every time. Staff is very friendly. Carpets are very clean and there is no chemical odor after cleaning.
Carpets look brand new and there is no residue left in the carpet.
I like how there is no chemical
Joe was on time, and quickly got to the task of cleaning the carpet. It looks GREAT! I have used another Company for years but gave Zerorez a chance after hearing Tony Za-Za go on about the cleaning process and service. I have already referred Zerorez to several friends! Thank you!
Fabian was very nice, the service was reliable and the carpets feel great.
When I called to make the appointment I ask for the price of your top of the line cleaning because the carpet had pet stains. I was told that the $89 was your best cleaning and it included per treating the spots. When the Tech looked at the carpet he said it was $60 per room ($180) extra to treat pet stops but he would only charge me $60 because there were not a lot of spots. This was a rental that the previous renter was paying for the cleaning. Because I was not told in advance about the extra charge I had to pay for the extra charge.
The time he spent applying the pet treatment to our carpet. He got all the areas really well that we were concerned about.
The guys who have come work very hard, don't waste time and are very polite. They present options to have extra things done, but we never feel like they are pushy about it or feel pressured to buy extra services. We would definitely use the extra services if we could afford it, but funds are limited at this time.
I like that they aren't chemically made. The science behind it is very interesting. They look great!
The technician was two hour and 15 minutes late. I was told on the phone by the customer service agent that they would waive the fuel charge because they did not notify me that the technician was going to be late. In the end, you charged me for the fuel charge and when I called to have the charge removed, I was told by the customer service agent that they would have to talk to their manager. I have never heard back from anybody. It's was only $10, but it's a matter of integrity and doing what you say you are going to do.
The second service call was much more effective and I felt much more confident in the information I was given and in the experience and skills of the technician (Tom). We still have some brown spots coming back, especially in the dining room area. Tom mentioned there is another level of treatment that involves removing the pad, painting Kilz on the concrete, cleaning the back of the carpet and then putting the carpet back down over new padding. We may need to move to this next step but we would definitely want an estimate of time and cost. The biggest issue for us will probably be scheduling due to our travel schedule with work and family. Also, we would really like to have Tom come back for any future visits. The best number to reach us is Phone number removed. Thank you.
on time, w/a call ahead. Ron did a geat job. I will call again.
I told the tech I didn't want to do the steps because it was 4.00 per step. He said I can do them for 30.00 and the protectant that was 30.00 was on him. So I agreed and he did as well it would only be 30.00 extra. It wasn't until he was done he said " no it was 60.00 for the steps and the 30.00 was on him. I'm starting chemotherapy and every dollar matters. The fact he didn't do what he said and charged me more than what I wanted to spend was wrong. Therefore, I will not refer zero Rez and I will not use zero Rez again. I will call KRLD 1080 am radio and tell them and others what happened . Also, he was going to do the steps AND the landing and only did a portion of the landing which looks silly and half clean.
Totally disappointed and a shampoo company doesn't even do this dishonesty ...
Name removed
2330 Sagebrush
Glenn Heights, TX
75154
It made my carpet clean the cleaners were very professional and boy did it look nice when done.
The gentleman who cleaned our carpet and kitchen tile and grout did a very,very good job!
Scheduling was easy. prices were fair, the guy that cleaned was professional and helpful, and most importantly, the rugs and couches are super clean!!
no residue or soaps. My carpets are clean and every stain comes out.
Very professional service.
The first time I used you guys, a few years ago I loved the way my carpets looked when completed. Now that I have had them done again my carpet is not quite as clean as I hoped. I had one area in particular that did not get cleaned as well as I had hoped and when I asked the technician if there was anything we could try he was nope that is good as it gets. Now I just did the regular clean job, I was surprised he didn't suggest something, anything - it was like he was ready to go and didn't want to bother with it.
Your technician was prompt and courteous, did a very satisfactory job and the results were good.
Your people are VERY customer service friendly. Great service, quick and friendly!
The service was great and Fabian was awesome and very professional.
The carpet technician did a great job. He was timely, courteous and professional. I felt like he really cared about getting our carpet as clean.
I like that the cleaning service leaves no residue, which attracts dirt and soil so i have to clean my carpets more frequently.
Randy was wonderful - very professional, friendly, and did a great job! He should be your trainer for how employees should treat customers and their homes. He is an Ambassador for Zerorez!
Is there a way for me to sign up for emails when you are having special offerings? I'd love to share with friends and family.
The promptness and courtious employee. The result of his work and the fact that the carpet dried so quickly.
there was a scheduling mix up, and we were not on the schedule. However, you did get someone to our office as soon as you could.
Very reliable, trustworthy, and you stand behind your work!
It's a very thorough cleaning - love the carpets - they look brand new! And the tech who cleaned my carpets was very professional and courteous. I would HIGHLY recommend Zerorez to anyone - and the tech Luke... I won't use anyone else to clean my carpets!
The guys were right on time. I initially thought I was just getting a free estimate. But after speaking with Joshua and he explained the services and how it worked, they were ready to start working. As they were cleaning, he continued to answer any and all my questions. They were both so professional and polite. I will definitely use you again. Oh, and so far I love my clean carpet.