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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Already referred you to our neighbors the Havins at 1217 Mackie. We like the cleaning process; it is very thorough.
We ordered the carpet cleaning kit from our tech but it has yet to arrive.
Name removed , 1217 Mackie, Carrollton 75007
Response time was quick, technician was helpful and courteous.
Luke did an excellent job. He answered all of my questions and gave me helpful suggestions.
Service guy was on time, very friendly and personable. He took his time cleaning and did an excellent job.
Thorough job.
The house always looks and smells so much better once the floors have been cleaned. I dont have to worry about any reactions with my kids which is always what I am looking for. The Technicians are always amazing when they get here and go out of their way to make sure they do a great job.
I like the quality of the cleaning. I did have a small problem this time but it was resolved. I have recommended your company to other individuals.
No chemicals
The first technician that cleaned my carpet did a horrible job. James Greenwood cleaned it again I was satisfied.
It works!
Very clean and fresh without linger odor
Super great technician!!! Fresh clean smell.
No Chemicals
Was on-time and did a good job.
good customer service
Great service for the price. Lives up to the commercials on the radio.
Your service was not as advertised. Several spots did not come out.
How well they work. I was so impressed the first time and the second time.
Friendly staff and great cleaning
Service person worked quickly and was polite and professional
No chemicals left in my carpet.
On time, professional and personable technician. Very good results.
The guy did a great job. Only one spot did not come out. Much better cleaning than the first time I used Zerorez.
Appreciated Randy work.
No chemicals.
Staff member was professional & did explain efforts to explain efforts to remove but they remain. Chose your company due to loyalty with Jody Dean & KLUV, but stories of greatness & success have not proven true. Understand reality & tough jobs, but stains are from wood furniture legs, so thought that could compare to oil paint removal advertised. Should be more cautious about bragging on success.
The guy who did the work in our house was Stacy... he was so wonderful. Liked him when I first met him and he proved to me a trusted gentleman in my home. Such a nice guy and a pleasure to speak with and I had no worries leaving him to do his job while I ran errands. He was still hard at work when I returned and I have no qualms recommending him and Zerorez to do the job right!
When he came in and looked at the couch your rep. said the spots and stains should come out except for an ink stain on a cushion bottom and a water stain under a cushion on the couch.After it dried the couch looked much like it did prior to the cleaning, same spots and all. We saw some of them before your rep. left and when we asked him he said he tried but they wouldn't come out. Based on the results the fair thing for you to do would be issue a full refund. To be reasonable, and since he put the time, 50% would satisfy us.
Very prompt and professional. Carpet looks wonderful!
Daniel was nice, friendly, and smiled.