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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The end result is fabulous
Very expensive, technician was unfriendly and stains are not gone at all
The service technician was very knowledgable and professional. The carpets look and feel great!
Professional, on time, take measures to insure there is no damage to our home and an excellent cleaning.
What more could I ask for?
They were great. They got the pet stains out and the carpet looked like new again. It's the 2nd time I've used them and would do so again.
Environment friendly products and very good customer service.
there are deals that you have, but your pricing people when you called I'll offer the deals to folks making the appointments.
Randy was our technician and was so friendly and nice. He worked hard and did a great repair job on the carpet. I was fairly happy when he left, though there were still stains in the carpet, he had said that was the best they could do. I understand you can't make it perfect. However, The next day our home smelled like a wet dog. We haven't let out dog back into the home since before the carpet cleaning. He told us we needed the extra pet treatment to avoid making the dog smell worse. We paid for it. He said though we only paid for three areas of pet treatment he would treat the entire house wih the pet treatment. For several days the dog odor worsened. We left the windows open trying to air it out. We had several visitors over who verified there was a very strong dog odor.
My husband called back to see if they could come out and fix the odor problem and the customer service rep was rude and condescending to him fairly quickly. He accused him of trying to get something for free though we have paid your company around $400 for clean carpet. The service performed left our house smelling much worse than before.
We would like for someone to return and fix the problem until we are satisfied that the dog odor is gone or return our money to us. We absolutely do not want to get something for nothing and it was offensive of the customer service rep to accuse my husband of that after we paid over $600 for your services. We do not want to keep having to get our carpets cleaned over and over as it is quite a hassle with 2 young children to move everything, find child care for the time and walk around in booties on the edges of our carpets for hours after.
Both my parents and my in laws recommended your company to us and to many others because of the good job you had done. All of them came over and smelled the smell and agreed that they would not continue to recommend your company if the situation was not remedied. A remedy for us would be to have our house smell better, not worse, after paying a large sum of money for the cleaning and the recommended pet treatment. This remedy would not include us having to pay anymore to have the service satisfactorily completed. Another possible remedy would be to have the portion of our money paid for carpet cleaning and pet treatment refunded. Either avenue would be acceptable to is and would make us satisfied customers.
Prompt and knowledgable
Service man was very nice did a great job! Thanks
Lack of using heavy chemicals
We have used other cleaning services, but this is the cleanest our carpets have ever looked and exceeded our expectations. Kyle was very clean cut and very professional.
While I agreed to the cost for the hallway to be cleaned, I had no measurements as a reference. When a entry way hall way is almost half as much as the room cleaned, there will not be a service repeat. Perhaps if the carpet in question was of the best quality AND I had the extra money; but neither of those requirements exist. If anyone asks me about your service, I will simply tell them you are very expensive.
Very professional and took the time to explain the process.
Great technicians, excellent service, and awesome results.
The animal urine smell is still present along with the stains. I would like the stains and smell gone or my money refunded.
Carpets like new - no left over residue or chemical smell.
The carpets are so clean and friendly staff
they are green.
The service man was very respectful and did a great job!!
The lack of chemicals used
The time to dry
Easy to schedule, friendly service, discounts, and convenient quality services. Thank you!
Max was the person that cleaned our carpets. He did a great job, careful with other flooring and furniture. He is the best Zerorez service person that has come to our house to clean carpet.
Ov
freindly technician and did not leave foul odor after drying
Very professional and did a great job on removing several spots on my carpet.
great service.... friendly and professional
The extraction method of carpet cleaning is the best. The technicians actually seem like they have had training and know what they are doing. They are always extremely courteous.
The service was great.
The cleaning process makes sense. My carpets look great!