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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The specials that you advertise are a bit misleading. Once you add in stairs, hallways, closets etc. you are more expensive than others.
The non-chemical usage.
I kept hearing rave reviews, and I thought this is awesome, I'll give them a try! The gentleman, Anthony, who was at our house was very polite. However, I still have a stain in the living room that wasn't ever mentioned of being an issue, like a few of the other stains we discussed. I also paid extra for a pet stain/ oder in a small area, and I can still smell it. To be honest, I'm pretty disappointed.
price and professionalism of your Technician who did the work.
Prices were a little high.
I have used Zerorez for years and have always been happy with the quality of your work. Paul did an awesome job on my carpets and grout in my kitchen and entry way. He was extremely professional and very knowledgable about his job. I recommend Zerorez to everyone I know.
Gabi Hennessey
Did a good job at a fair price.
Courteous and helpful employees. Efficient and thorough service.
They work! And the carpets stay looking better, longer.
Got the urine smell out of my carpet. Dries quickly
no chemicals
Maybe figure out a way to make old dirty, nasty, carpet look new. You did good and made no promises that were not met. I am happy.
Carpets look good but I noticed two new large stains in twin bed room.
No chemicals, quick drying, no residue
The gentlemen who cleaned our carpet was very polite and professional! He was very knowledgable and really cared about his services and our satisfaction. The carpet looked factory new afterward and I noticed it retained its plushness much better than previously cleaning with soap. Looking forward to a yearly cleaning. And recommended to friends and family!! Thanks
The service tech was very courteous and professional. He took time to explain the cleaning process, and he did an outstanding job of cleaning the carpet. It did not take the carpet that long to dry. The lady who scheduled my appointment was very friendly and professional. You all delivered what you promised. Thank you.
Our carpet looks great and not sticky. We liked our Technician a lot.
I heard about the $79 "Starlene Stringer" special and called in to have that done at my house. When I paid - I expected tax on the $79 but at no time do I remember anyone mentioning a $10 gas charge. I did not hear it on the radio ad nor did the person who set up my appointment mention it to me. I distinctly remember listening when the appt was made the $79 included 3 rooms pretreated and cleaned. Then end of any talk of money or cost.
Jaime did a great job on our carpets and was very nice. $93 total for 3 rooms average price - just disappointed gas fee was never mentioned to me except by Jaime at the end. And it was because I asked why the cost was so high. $79 to $93 seemed like a lot of tax and that is when he mentioned the gas fee.
Residue free cleaning - carpets are not crunchy or sticky. Technicians knowledgeable and friendly
I like the way the carpet feels after it is dried. I had my upholstery done this time. It looks very nice.
The excellent job you do!
What I love about Zerorez even more than they're exceptional carpet cleaning is their super friendly and professional staff. What a joy to work with!
everything
Saturday appointments. Attention to detail by technician James Greenwood. He did a great job and took the appropriate amount of time to do the job.
Efficient with great results
Timely Polite Hard Working
My carpets looked almost like new when the cleaning was finished. The technician was polite and very professional.
The technician was very professional
The carpets are very clean

More definite scheduling