Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83481 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2014 — Rated 7 out of 10 by F.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

More definite scheduling

Report a concern   May 7, 2014 — Rated 4 out of 10 by M.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The specials that you advertise are a bit misleading. Once you add in stairs, hallways, closets etc. you are more expensive than others.

Report a concern   May 7, 2014 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The non-chemical usage.

Report a concern   May 7, 2014 — Rated 7 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I kept hearing rave reviews, and I thought this is awesome, I'll give them a try! The gentleman, Anthony, who was at our house was very polite. However, I still have a stain in the living room that wasn't ever mentioned of being an issue, like a few of the other stains we discussed. I also paid extra for a pet stain/ oder in a small area, and I can still smell it. To be honest, I'm pretty disappointed.

Report a concern   May 7, 2014 — Rated 10 out of 10 by Amber Westmoreland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

price and professionalism of your Technician who did the work.

Report a concern   May 7, 2014 — Rated 7 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Prices were a little high.

Report a concern   May 7, 2014 — Rated 10 out of 10 by Gabriele Hennessey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for years and have always been happy with the quality of your work. Paul did an awesome job on my carpets and grout in my kitchen and entry way. He was extremely professional and very knowledgable about his job. I recommend Zerorez to everyone I know.

Gabi Hennessey

Report a concern   May 7, 2014 — Rated 10 out of 10 by Bill Powell. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job at a fair price.

Report a concern   May 7, 2014 — Rated 10 out of 10 by Kenneth Norman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and helpful employees. Efficient and thorough service.

Report a concern   May 7, 2014 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work! And the carpets stay looking better, longer.

Report a concern   May 6, 2014 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got the urine smell out of my carpet. Dries quickly

Report a concern   May 6, 2014 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

Report a concern   May 6, 2014 — Rated 8 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Maybe figure out a way to make old dirty, nasty, carpet look new. You did good and made no promises that were not met. I am happy.

Report a concern   May 6, 2014 — Rated 8 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpets look good but I noticed two new large stains in twin bed room.

Report a concern   May 6, 2014 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, quick drying, no residue

Report a concern   May 6, 2014 — Rated 10 out of 10 by Stephen Loupot Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen who cleaned our carpet was very polite and professional! He was very knowledgable and really cared about his services and our satisfaction. The carpet looked factory new afterward and I noticed it retained its plushness much better than previously cleaning with soap. Looking forward to a yearly cleaning. And recommended to friends and family!! Thanks

Report a concern   May 6, 2014 — Rated 10 out of 10 by Katherine Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was very courteous and professional. He took time to explain the cleaning process, and he did an outstanding job of cleaning the carpet. It did not take the carpet that long to dry. The lady who scheduled my appointment was very friendly and professional. You all delivered what you promised. Thank you.

Report a concern   May 6, 2014 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks great and not sticky. We liked our Technician a lot.

Report a concern   May 6, 2014 — Rated 5 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I heard about the $79 "Starlene Stringer" special and called in to have that done at my house. When I paid - I expected tax on the $79 but at no time do I remember anyone mentioning a $10 gas charge. I did not hear it on the radio ad nor did the person who set up my appointment mention it to me. I distinctly remember listening when the appt was made the $79 included 3 rooms pretreated and cleaned. Then end of any talk of money or cost.

Jaime did a great job on our carpets and was very nice. $93 total for 3 rooms average price - just disappointed gas fee was never mentioned to me except by Jaime at the end. And it was because I asked why the cost was so high. $79 to $93 seemed like a lot of tax and that is when he mentioned the gas fee.

Report a concern   May 6, 2014 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Residue free cleaning - carpets are not crunchy or sticky. Technicians knowledgeable and friendly

Report a concern   May 6, 2014 — Rated 9 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the way the carpet feels after it is dried. I had my upholstery done this time. It looks very nice.

Report a concern   May 6, 2014 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The excellent job you do!

Report a concern   May 6, 2014 — Rated 10 out of 10 by Scott Linscheid. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

What I love about Zerorez even more than they're exceptional carpet cleaning is their super friendly and professional staff. What a joy to work with!

Report a concern   May 6, 2014 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything

Report a concern   May 6, 2014 — Rated 9 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Saturday appointments. Attention to detail by technician James Greenwood. He did a great job and took the appropriate amount of time to do the job.

Report a concern   May 6, 2014 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient with great results

Report a concern   May 6, 2014 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely Polite Hard Working

Report a concern   May 6, 2014 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets looked almost like new when the cleaning was finished. The technician was polite and very professional.

Report a concern   May 6, 2014 — Rated 9 out of 10 by Ron Zietak Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional

Report a concern   May 6, 2014 — Rated 9 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are very clean


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